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The Secret to Profit and Guest Satisfaction? Clarity in Leadership - Leanne Harwood, IHG
In this episode, Leanne Harwood, SVP and Managing Director of Luxury and Lifestyle Brands in the Americas for IHG, shares insights on balancing delivering exceptional guest experiences with driving profitability in the hospitality industry.
Listeners will learn:
The importance of clarity and shared accountability across all levels of the business to drive performance (01:50)
How a joined-up approach to performance delivery ensures everyone is focused on the same goals (02:22)
The critical balance between delivering exceptional hospitality and profitability (03:37)
The need to invest in…
The skinny
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