Latest / Leaders in Lending / Regulation Reimagined: Banking Beyond Partisanship
Transcript
- 0:02You're listening to Leaders in Lending from Upstart, a podcast dedicated to helping consumer
- 0:07lenders grow their programs and improve their product offerings. Each week, here decision
- 0:13makers in the finance industry offer insights into the future of the lending industry,
- 0:18best practices around digital transformation, and more. Let's get into the show.
- 0:26Hi, you're here with Lynn and Matt from Upstart, and we're happy to
- 0:30have Kelvin from the CBI on the podcast today with Leaders of Lending. Kelvin,
- 0:35would you want to introduce yourself to our listeners? Sure, thanks so
- 0:37much, Lynn, and listeners that are on video, just be warned.
- 0:41I thought that this was a podcast, not a video podcast, which is
- 0:43why I'm dressed the way that I am so. I recently joined the Consumer
- 0:48Bankers Association about five months ago to help coordinate the policy work that we do.
- 0:52And so you know, we have a new CEO, Lindsay Johnson,
- 0:56that y'all interviewed last February. And you know, one of the things that
- 1:00among the changes that Lindsay made, which I was super excited about, was
- 1:03she took our regulatory team, our lobbyists, our communications function, and a
- 1:08new data function and put them into one squad with a kind of recognition that
- 1:12advocacy these days has to go across those different travels. And prior to this,
- 1:17I was at Barclays in the US Consumer Bank, where I was in
- 1:19the ex CO, I was briefly very leading the regulations policy function. I
- 1:23was at Capital One where I led the bank regulatory and policy team for several
- 1:27years, and then I had roles at the Federal Reserve Board, the CFPB,
- 1:34and the Federal Trade Commission, and then I was allitigator in New York
- 1:36for several years. Oh wow, so you've had quite a great experience.
- 1:38You're being like industry regulators, government litigation. So a little bit about rething
- 1:44my eleven year old. It's very worried that I can't keep a job,
- 1:46and I keep telling them that these are like progressives, but it's like this
- 1:49is like the new economy. But he's very old school. Yeah, always
- 1:51interested in banking. Or how did you get into the CBA, the aggressively
- 1:56mortar banking? So basically everything after CFPB was banking. Yeah, CFPV very
- 2:00topical. We had director of Choprah, we did and we did. What
- 2:04were your thoughts on his speech? His remarks. Uh, and maybe tie
- 2:07that back to your experience at the CFPV. Sure, I have to start
- 2:10by saying I love the CFPB. Right, So I was part of the
- 2:15kind of first generation of CFPB ers as was right. Oh see you were
- 2:19there when Quadra we're both from Ohio, part of Yeah, I actually before
- 2:23upstart met through politics. Oh why gosh, yeah, yeah, but that's
- 2:28right. So like I did, I did my my time at the Bureau
- 2:30under Rich Quadray, and you know, I am and continue to be a
- 2:35true believer of the CPB. I did moral minors at the CPB than I
- 2:38did in several years. And I have a practice in New York. But
- 2:42you know, uh, Lindsay recently testified to me hearing on the Hill where
- 2:46the focus was the politization of financial services regulation. And so as part of
- 2:51the wind up for that, you know, we sat down with a reporter
- 2:53and they said, well, gosh, like, isn't all regulation politicized?
- 2:55What is it? What does this mean? Right? How things changed?
- 2:59And it was a it was a good moment to kind of stop and say,
- 3:00oh, how have things changed? And you know what I would say
- 3:04is that back in my day under Director Cordre, you would focus on facts.
- 3:09You had a bunch of resoarch economists, you had market analysts, and
- 3:14the facts were the facts, and you'd set out kind of a good understanding
- 3:16of the market, and then you'd lay out a menu of policy options,
- 3:21and then the director would choose from those policy options, and politics would have
- 3:23to play because you'd have to figure out like what would work and what wouldn't
- 3:27work. Then you write a headline and you go to market. While from
- 3:30the outside in and understanding that I'm on the outside now, it feels like
- 3:35the agency is starting with the headline and then working backwards. Right, So
- 3:38you have an administration that is fixated on junk fees and they recognize that among
- 3:44the electoral messaging, junk fees are one of the few things that sticks.
- 3:47So then that message goes down to the team saying, okay, give me
- 3:51some policies that you can sell politically, and so picking on big banks is
- 3:54something that politically sells. Then you back up into that and say, okay,
- 3:58then what will be the policy interventions? And then perhaps the most concerningly,
- 4:01then you choose your facts, and so you know, one of the
- 4:04things that I can go on for like thirty minutes about this. But that
- 4:08we've been kind of really in just very concerned about are just the facts that
- 4:13are coming out of the BUREAUM. So the director today talked about competition in
- 4:15the credit card market, and there's this notion that the credit card market is
- 4:20not competitive, and this is pervasive, right, This is why they justify
- 4:25their late fees rulemaking, this is why people talk about credit card interchange.
- 4:28And the thing I would note is that one there four thousand issuers in the
- 4:30credit card mark. You guys know this better that you're your listeners know this
- 4:32better than anyone else, you know. The director talked about concentration of the
- 4:35twelve largest issuers, like I can't imagine any industry that has twelve of anything,
- 4:40right, like twelve leading airlines, twelve leading computer manufacturers, twelve leading
- 4:45cell phone manufacturers. But there are also like fifty billion dollars in billion transfers
- 4:48all using CFPP datum. And then I'll just a little bit more on this,
- 4:53then I'll stop, just because I get really fired up about credit cards,
- 4:56you know. The director also talked about how consumers are apparently firing more
- 4:59poorly credit cards when they talk about like super high interest rates. But in
- 5:03the speech today he repeated something that they'd said in their data before, where
- 5:08they said that the amount of subprime card holders has remainconsistent, and that's simply
- 5:12not true. Like, if you look at the cpeb Z owned Card Act
- 5:15data, the number of subprime card holders has gone up from like sixty two.
- 5:21Sorry, the percentage of people that are the subprime space that have credit
- 5:24cards has increased about basically ten percent from twenty fifteen to twenty twenty twenty two.
- 5:30But then to the deep subprime space, we've seen massive inroads in underwriting
- 5:35to deep subprime consumers while keeping them paying their bills at good rates. So
- 5:40like that's financial inclusion working well. Actually you're seeing more more borrowers of the
- 5:44subprime space, not people kind of falling down to subprime, but actually like
- 5:47a growth of barrowers coming up to receiving credit, you know, and that's
- 5:51who may not have before. That's right, And that's the last part of
- 5:55my rant. And indeed, it's like I'll stop at this, but you
- 5:58know, there's this notion that you know, because you're bringing in and record
- 6:00numbers of deep SOB prime consumers but they're doing better than they ever have been
- 6:03before. So the Bureau also has charts where you're looking at basically the number
- 6:08of people that transact. Those numbers are all times highs. And then you're
- 6:12looking at the balance is that the progress people are paying into their balances.
- 6:15And when the Card Act was first on in twenty fifteen, people are basically
- 6:18paying off like twenty eight percent of their loans each month, and we celebrated
- 6:23that. Under Director quadrat Well, they're paying thirty nine percent of their loans
- 6:26off each month. Right, And so again, like you can that's that
- 6:30whole kind of Daniel Patrick mornand thing where you can have your own opinion but
- 6:32you can't have your own facts. And that's where we're at right now.
- 6:35So I'll stop there. Thank you for letting me get that off my chest.
- 6:38So I like that. It seems like part of maybe your critique is
- 6:41that it wasn't a balanced view, right, So really focus on fees,
- 6:44deep on that versus understanding the whole consumer landscape and how each consumer is using
- 6:48the product and the need of the product and how we're better serving It's part
- 6:53of that, right, But it's also even if you're going to focus on
- 6:55fees, stick to object effects. Sure about the fees and how consumers are
- 6:59very One of the interesting things that that was part of the comments today was
- 7:02that the difference between a rewards versus non rewards credit card. And I don't
- 7:06know if you heard that, but it was kind of a you know,
- 7:10a nuanced that could be interpreted as consumers aren't aren't smart enough to choose whether
- 7:14they want their rewards versus versus maybe having a card with less cost but no
- 7:19rewards. So that was I think an interesting distinction to make was even not
- 7:24just the fees in general, but the very specific types of cards that are
- 7:28offered to do so, where do you see innovation coming from? Like it
- 7:30seemed like part of his message too, was like the government is necessary to
- 7:34drive innovation by creating some more parity or transparency. How do you feel about
- 7:41that? I struggle with that as well. I mean, I think the
- 7:43main thing I would look to just from the innovation space, and maybe it's
- 7:46just because it's less flashy and people don't talk about it as much. If
- 7:49you think about all the innovations that have taken place in underwriting folks, and
- 7:53so you see that like to double down on this notion, like the deep
- 7:57penetration into the deep subprime space while ensuring that they're paying off their balances like
- 8:01at better and better rates. Like that requires a lot of like alchemy and
- 8:05data science and risk splitting, and it's I think it's kind of remarkable,
- 8:09and that's why I really bulk when we have policymakers that are kind of then
- 8:13bringing a chainsaw to something that is so delicately created. Yeah, I think
- 8:18and that you know, I know, you have been both kind of private
- 8:20and public sector, and so it kind of leads into into Map's question then,
- 8:26like you know, how is being on really both sides of that really
- 8:28kind of shape your perspective on kind of regulatory affairs and policy development. Yeah,
- 8:35I think that. You know, the interesting thing about financial services,
- 8:39so they're kind of two things that drive my personal career. One is even
- 8:43going as basic as like having grown up a minority in the Deep South,
- 8:46like I have a deep respect for what policy can do to making sure that
- 8:50people are treated fairly, particularly federal policy, So I think that's enormously important,
- 8:54particularly so in financial services. On the other hand, you know,
- 8:58when I was at the Bureau after we got through that first space of big
- 9:01rigs, you know, I started to see kind of the Bureau kind of
- 9:03moved to arguably kind of less impactful things. At the same time we saw
- 9:07the smartphone changing the world. Right, So I imagine like so many of
- 9:09the guests that you've had on the show, like head platforms that were built
- 9:13on or enabled by that one device. And so you know, I remember
- 9:18sitting at the Bureau thinking, oh, I'll work like another two years and
- 9:20another rule that might like move the needle a little bit, whereas like these
- 9:24people in California are making the pie larger for everyone. They're changing lives,
- 9:28and so just a real recognition that you need the rules and you need to
- 9:31understand them in financial services, but that the only thing that makes the HIE
- 9:33larger for people and the only thing that really advances financial health to many products
- 9:37for it. Yeah, and so trying to mar the two has been kind
- 9:41of where I try to take my career since then. Well, and maybe
- 9:43describe a little bit for those who aren't familiar with the CBA and the different
- 9:46committees, like what what is your role as had a policy? Like what
- 9:50does what does that entail? And the day to day to week to week
- 9:52base with sure. So the Consumer Bankers Association is a banking trade group.
- 9:56We focus primarily out of retail banks and increasingly on banks that are ten billion
- 10:01dollars or more so banks is that are just above like the Durban threshold all
- 10:05the way up to the very largest banks. We have, as map points
- 10:11out, a wide range of committees in which basically bankers get together and just
- 10:13compare notes in an anti trust compliant way on how the world is changing,
- 10:18right, and so you know that the example I would use there is during
- 10:20the pandemic, like a lot of people are trying to figure out like is
- 10:22it safe to like reopen branches, but then how do we serve our customers
- 10:26and you know, how do you handle cash? And so we created a
- 10:30new committee that still stands now that helps people compare notes on that and just
- 10:33ensure that there's best practices there on the other side of the house. And
- 10:37that's regulatory change, and so you know, the goal there is to understand
- 10:41what regulations are coming down the pipeline and how they'll impact the banking industry and
- 10:46most importantly banks and ability to serve their consumers. And so we run data,
- 10:50we talk to the hill, we work with the regulators, and ultimately
- 10:54like try to even talk to consumers so that we can help people understand how
- 10:58that regulatory change will path through lives and in some cases maybe impact the regulatory
- 11:01changes. I definitely think like your background, certainly in kind of consumer protection
- 11:05payments. I think payment space vans are about credit cards a little bit,
- 11:09but just payments in general, not being able to maybe go into branches for
- 11:13people who don't have internet access at home during the pandemic. I think what
- 11:18are you seeing is kind of the evolution of the payments landscape there. I
- 11:20think there's a proliferation of payments providers, and some of it's pretty concentrated still
- 11:26in some of the big banks. But like, what are some of those
- 11:31key considerations you think about, like policies, it relates to payments that would
- 11:33be good for the industry but also help innovation continue. It's a great question,
- 11:37Lynn, You know, when I think about payments, I think of
- 11:43it as like one example of why silos are so dangerous in regulation in payments
- 11:50right now. In many ways we're kind of typified by fraud, right,
- 11:52and so that's one of the things that we're all focused on the making industr
- 11:54orty is just and you hear stories. I mean, it's it's not uncommon
- 11:58to just hear whispers of institutions saying that credit losses are now like rivaling fraud
- 12:03losses because proud losses are so high. The thing I would note there is
- 12:09that you know, we have from like an advocacy and really a communications issue
- 12:13in the space, because when people think about broad in this space, there
- 12:16a lot of concerns are like a lot of people are looking backs to fix
- 12:18things, and a lot of people are thinking about even reopening long standing regulations
- 12:24and that have governed the payment space since quite literally since I was born,
- 12:26because I guess Rege and the electronic funds transfer active done in seventy eight.
- 12:33The concern there is that there's this line in New jack City, right,
- 12:37this is bigger than you know Brown, right, And I think a lot
- 12:39of people don't really don't seem to appreciate, particularly for people that are folks
- 12:41in the banking sector, that a lot of the problems in this space exist
- 12:46outside the banking space. And so there are things that will involve the telecommunications
- 12:50companies, they'll involve the social media companies, they'll involve other government actors and
- 12:56so well, we're going to have to really work hard in the near future
- 12:58the de silo all that be able to start addressing these issues. So are
- 13:01you able to participate with those groups outside of the CBA or bringing some of
- 13:03those in or house collaboration go on with some of those. We're working on
- 13:07it. But I think that the thing that's interesting about REGs it's kind of
- 13:13different a business, is that in the government there's literally like a reg E
- 13:18part eight person at the bureau and like a Reggae Part B person of the
- 13:20bureau, and you coexist by like not not getting each other a stamp base,
- 13:24right, And you know, and the thing about fraud is kind of
- 13:28typified by its ability to arc over Like who would have thought, yeah,
- 13:33that like telephone companies would be the gateway for security for financial services, right,
- 13:37And so you know, trying to encourage people that to be more open
- 13:41minded and kind of learn across disciplines is we're all gonna have to learn that
- 13:46together. Yeah, I think we've certainly seen that. I know some of
- 13:48our attorneys and people in the government affairs space have been at industry events where
- 13:54a lot of the payments processors now are are companies like Meta or or really
- 13:58what you think of the social media companies not not specifically a payments processor.
- 14:03And I think some of the some of the friction put in even by some
- 14:07of the banks to protect consumers can then make it hard to transact. So
- 14:11finding that balance is certainly hard. Do do does this see being involved in
- 14:15anything related to digital assets or anything crypto or is there something kind of outside
- 14:22of your space today? It's we care about it to the extent that it
- 14:26intersects retail banking, which right now, you know, most of the crypto
- 14:30conversation is more of nastic class or you know, kind of the background rails.
- 14:35I will say, like when I I'm a member of there's a group
- 14:37called the Digital Dollar Project that does some really interesting work thinking about a central
- 14:41bank issue digital currency. And you know, one of the questions I often
- 14:45raise in those conversations is, you know, what is the need that they're
- 14:48addressing and the thing that kind of take it back to the advocacy discussion.
- 14:54People will often point to financial inclusion, the point to ubiquitous and faster payments,
- 15:01and you know, I'm stuck thinking, well, gosh, like we
- 15:03have a banking system that like we've got record levels of people being baked,
- 15:09we have record levels of subprime card penetration, and said, we're doing historically
- 15:13well. And I'm you know, taking my kid on travel overseas and like
- 15:16I'm not taking cash because like I can take this thing intab it anywhere in
- 15:18the world and I get points back, all right, and like like we're
- 15:22not talking about that, all right. And so one of the things we're
- 15:26realizing as a banking industry is we have to tell our own narrative matter because
- 15:28if we don't, like people are painting a picture of us, if we're
- 15:31not paying that picture for them. So what are some ways that you're able
- 15:35to do that being more proactive about that's a great question. Some of it
- 15:39is like, as you can tell, I get like really excited talking about
- 15:43this stuff. Some of this is really taking the facts in and educating folks.
- 15:46So if you think about it's kind of before we start up with the
- 15:52credit card space, like we have a deck where we are going through and
- 15:54say, Okay, here's all the things that our regulators have said that's that
- 15:58their own data is incorrect. About que cards, and we are taking that
- 16:00to reporters, We're taking that to modern democrats on the hill and just educating
- 16:06people and just kind of sitting them down and kind of nerding out with them
- 16:07and showing the charts. The other thing I would note, you know,
- 16:11I used to say this when I was in government, is that the average
- 16:14American has to hear a song seven times where they like it right. And
- 16:18depending on what you think of government, regulators are either better or less than
- 16:21average. And so it takes time. But we're doing that work, trying
- 16:23to pay into building those relationships and trying to earn that trust with folks being
- 16:27received well or I think so, I mean, I think the thing is
- 16:30and this is the beauty of facts. And this is why I really worry
- 16:33a lot about just about the future of the CFPB. Like the data is
- 16:38the data, right, and so if you go in there and you're earnest
- 16:41with books, I mean, we go in there with some of the most
- 16:44hardcore like super progressive offices, but like the old heads that like help write
- 16:48the Card Act, if you sit down with them and you show them the
- 16:51data, like they're the ones that are most willing to engage because they kind
- 16:55of see the patterns, they see the numbers. Do you see most of
- 16:59that happening at the federal level or we're seeing even some activity at the state
- 17:03level in terms of great exportation or trying to bring control of the banking industry.
- 17:07It's it's tricky in the states, goodness. I mean, we don't
- 17:12do a lot of work at CBA in the state space, but I will
- 17:15note like like increasingly everything from state legislation that would impact state tax and interchange
- 17:21to things like fair access requirements. It's just a very tricky space to navigate,
- 17:27you know. I think we've we've certainly heard that from from banks as
- 17:32they kind of crushed that gurban threshold and then have to pay the interchange fees
- 17:36where before they were exampt from them is a is a pain point. It
- 17:41sounds like the CBA many of the bank members are above that. So there
- 17:47you know, any any thoughts about those those kind of banks that are kind
- 17:51of right at the edge like where they you know, it's kind of a
- 17:53little bit above in assets and being subject to those is pretty painful versus like
- 17:59do you keep your assets a little bit low and need to do an acquisition
- 18:02to grow or how are the members thinking about that, about navigating that transition
- 18:07between those two two and aligns on the interchange space. That's a great question.
- 18:11I can't speak to necessarily how the members are thinking about it, but
- 18:15what I would say is that that is a great example of how regulations can
- 18:18lead to kind of unnatural, like like business practices. I had dinner last
- 18:22night with a group of CEF and B alumni, including a fellow that was
- 18:26in the most recent team, and we lovingly got into almost like a real
- 18:30Housewives like table flipping argument because there's just a regulation on open banking, right,
- 18:34and they have this regulation that we kind of dream up this entirely new
- 18:37world that would have like they literally have two new definitions of consumer, one
- 18:41of which doesn't include natural consumers. Right, So it's like a very complex
- 18:45rule set that in many cases like they have weirdly specific definitions and then other
- 18:51cases weirdly vague spaces. And I use the Durban example that you just raised
- 18:53trusted look like when the Fed and Durbin did that ten years ago, I
- 18:56think no one anticipated that you would have bang intentional was staying below the number,
- 19:00Like no one anticipated the rise of these neo bakes, right, Like
- 19:04who wouldn't want to grow? Right? And like I think no one really
- 19:07thought about the impact like that has now been demonstrated of free checking and so
- 19:11then when you come in and like you kind of pan outside the lines of
- 19:14your statute and create all these new rules, just having a little humility to
- 19:18think about gosh, like what are the unintended impacts? Like what are the
- 19:19weird places we might to be pushing the market. It's just something that I
- 19:22think regulators have to keep in mind. Yeah, it you know, we
- 19:26push ourselves to like test and iterate so fast. Like do you see that
- 19:30happening in the government again, like recognizing where a law maybe was good for
- 19:33a time but needs to be adapted. Is it is there a faster rate
- 19:37of change do you think happening? I wish and you know, and this
- 19:41is where I really want to have some empathy to regulators, you know,
- 19:45with the increased like politization and polarization that we're saying, and to some degree
- 19:51industry we did a little bit of ourselves. So there was a big lawsuit
- 19:53called Celia Law where we said, hey, ceefp of this five year term
- 19:56you should really be appointed by the executive and removable by the executive. But
- 20:02then like we then can't really complain then when then like the CPP is like
- 20:04more aligned with the executive and importantly is on a four year term. And
- 20:07so you know, I've done it where you know that you know that the
- 20:11administration flips, you have four years, you know, and then it's just
- 20:15a race to get the regulations done because you're worried, like my rule actually
- 20:18got undone by a new Congress because we didn't get out of the gate fast
- 20:21enough. And so you know, they're just kind of breaking off the mirrors
- 20:25and all the regulatory Of course they can to get to the end, but
- 20:27it doesn't lead to great results too. And we've depitate been I think it
- 20:33is kind of peering and seeing some of that. But the regulators, knowing
- 20:34this as an election year, what does make the regulation sticky? Then,
- 20:38like how do you differentiate between you know, kind of things that are put
- 20:42in place between now and maybe a change of administration and what can stick or
- 20:47it's really everything up for rescinding it that if the leadership changes. Gosh,
- 20:53that's a great question. You know that you can teach a whole lot of
- 20:57I've even tried to draw out like a lawsul law school syllabus. I'm like,
- 21:00if you had a class, I'm like, how do you make a
- 21:02persistent regulatory change? I mean, I think the biggest thing, ideally would
- 21:07be to to start with consumer need right, start with the data like where
- 21:10the market actually drives you, and then try to lead to a space where
- 21:12people can serve their customers in a productive manner. I think once you go
- 21:17beyond that to kind of broader designs around the economy and kind of forcing it
- 21:21into natural spaces, your regulations necessarily get more brittle. Is that a consideration
- 21:26as you're going through the is like hey, I want this to last wherever,
- 21:30or you're just thinking like here's the problem in front of me, let's
- 21:32solve it and move on to the next thing. Or when when you're writing
- 21:34rights around here on our side of it. Either, Yeah, I mean,
- 21:37ideally, when you're writing regulations, you're thinking about like how do you
- 21:42kind of get the market in a natural space in a better equilibrium. You
- 21:45know. The one thing under director Coadre that I mean many things that I
- 21:48thought that was really kind of smart is that he would often look at the
- 21:51industry and say, okay, is the industry getting to a better place on
- 21:55its own right? And then so where do I then need to nudge right
- 21:59or provide clarity to get it there? You know? I think it's when
- 22:03you kind of again depart from that that it starts to get a little dangerous.
- 22:08Yeah. And I think with the maybe we had some folks from the
- 22:11Fair Responsible Banking Committee on the podcast as well, the chair and vice chair.
- 22:17And I think fairness of lending has been obviously a key topic. And
- 22:21I think particularly with AI. Any thoughts on the Executive Order of AI last
- 22:26year that came out and it was pretty broad and not necessarily industry specific,
- 22:30but I think, how did you message that within the CBA or any feedback
- 22:37from the banks? Yeah, I mean I can do better than that.
- 22:38I'll tell you how we messaged it when I was in the government. Like
- 22:41so, when I was at the FED, I did a speech with Leel
- 22:44Brayer, who was amazing, and we did a speech in twenty seventeen about
- 22:51kind of where we saw artificial intelligence, where she saw artificial intelligence going in
- 22:56financial services. And one of the things that then Governor bring Her said was
- 23:00look, you don't always need to reinvent the wheel. You need to stop
- 23:03and kind of look and see what toolskits you already have and then see what
- 23:06needs to be again kind of the early point we made right like what are
- 23:07the incremental fixes you need to make? And in banking, as it turns
- 23:11out, there are a lot of regulations and guidances that apply to the use
- 23:15of artificial intelligence. There's model risk management, there's for a lending, there's
- 23:18guidance on third part of risk management. There's guidance on adopt bringing in new
- 23:22technologies and products, and so there's a lot of great talking collaboration needs to
- 23:29happen there, but there's a lot of good tools to start with that you
- 23:30don't need to reinvent. We see the CFPP increasingly leaning in on the use
- 23:36of AI in financial services, so they're calling for whistleblowers data thing today where
- 23:41they're calling from our technologists. The concern that I have is that the CFPV,
- 23:45among other things, was created to basically ensure that consumers get the same
- 23:48protections whether they're with banks or non banks, but the Bureau, when they're
- 23:52thinking about AI releasing, is focused on big banks, where in many ways,
- 23:55like there's already like a good framework or tools, Like in the non
- 23:59bank space, non banks have no understanding of model risk management because there's no
- 24:03there's no regulator there, they aren't regularly examined for a co there's no TPRM
- 24:07guidance, third party risk management guidance, there isn't this guidance on new products
- 24:10and services, and so like I would like, there's so much good that
- 24:15the bureau could do if they would just like take that framework and start talking
- 24:19to non banks. It just doesn't seem to be that that's not putting their
- 24:22chips there, which is a little concerting. Do you think they're just kind
- 24:26of staying where maybe the I guess clientele is more comfortable that they're not ready
- 24:30to because I know the CFPB has made some statements and that you know,
- 24:34if there is a possibility of consumer harm, then they feel like they do
- 24:38have had a regulatory oversight over that, and they've gone after some non bank
- 24:42lenders recently. Do you think that they're just not quite ready to jump that
- 24:48farther, expecting an industry reaction or or what do you thinks holding them back
- 24:52from doing that. The CFPP for all the reasons they discussed before is very
- 24:56politically savvy. I'll give you the cynical view, and I'll give you the
- 25:03positive view. So the positive, the positive view is that consumers, a
- 25:04lot a lot of consumers used to be banks. Said you beat up on
- 25:07a couple of big banks, then you theoretically address a lot of consumers.
- 25:11That more cynical view of that would be. I used to tell this story
- 25:15when I was at Barklays where there are two pieces of bipartisan legislation at the
- 25:19time that Tim Scott and Shared Brown were we're sponsoring. One was stopping fencible
- 25:25and then the other was taking executive conversation away from big banks. Right.
- 25:27So like that, I would say, welcome Bakers, like the one area
- 25:30where there's bipartisan support, is you infencible and not something you've would have been
- 25:36along, right? And so I think the bureaus like smartly realized and you
- 25:40see this in their messaging right kind of when they started out by saying,
- 25:42hey, we're after big banks, not relationship banks, right, And you
- 25:45see these carbouts with overdraft, we see these carbouts with late fees, like
- 25:48they thoughtfully kind of triangulated that if we beat up on this sector, that
- 25:53we're going to basically get a free pass on both sides. And so that's
- 25:56something that again like if that's the best politics. But I mean, I
- 26:00think I said it's perfectause like i'd write, it's my job to gribe like
- 26:03heard who cares about what spirit of banks? Right? It's not good for
- 26:07consumers, like because because every consumer, like you could, you know,
- 26:11Plaid has an update where they say, hey, like more people are using
- 26:14fintech than are using screening services, right, Like, we need the bureau
- 26:17there, like that's why the bureau exists, and so you know, I'm
- 26:21hoping that the bureau gets there. I was reading an interesting article earlier this
- 26:26week. I think I shared internally in our slack channels that many people who
- 26:30work for FinTechs have not the majority of people who work for FinTechs actually use
- 26:33a traditional bank for their banking services though, and have not poured it over
- 26:37their kind of day to day banking. So I do think that like,
- 26:41FinTechs have made inroads in a lot of a lot of places, but many
- 26:45consumers are still working with the major banks or the regional banks on their their
- 26:49standard banking. So what are some of the current I mean other than you
- 26:53know, the things we've talked about credit cards, interchange fees, certainly a
- 26:57lot of a lot of complexity in headwinds. Anything else that are you see
- 27:02is like current pressing, trends, challenges, things you're hearing from the membership
- 27:07that they're worried about that you know what's next on the horizon. Yeah,
- 27:11I mean, I think the thing that I would note is that you know,
- 27:15we're seeing such a caste of regulatory change in an uncoordinated manner, Like
- 27:21in my limited government to a career, I've never seen so much change happening
- 27:25from so many different places in a non talk together way, right, Like
- 27:27at Dodd Frank at least there's like one piece of paper that it was all
- 27:30on, like one PDF that you download. In this case, like if
- 27:33you take them, if you think about like the banker that we've got that's
- 27:37trying to make sure that he or she can provide low cost checking account services
- 27:41to consumers. Right, so this is like a mitzvah, right, Like
- 27:44you're just like low cost checking accounts for people. That's like a platform that
- 27:48consumers can build their lives on. They've got a P and L that you're
- 27:52trying to manage down to like the penny. You've got the CFPV coming at
- 27:56you with overdraft regulation that could limit it to anywhere from three to fourteen dollars
- 28:00or something of this kind of CPB said price. At the same time,
- 28:03you have the Federal Reserve coming in cutting debit interchange rates by a third.
- 28:07You've got possil rules that would require you to hold capital against this CFB overdraft
- 28:15credit. And then you've got the CPB requiring you to create APIs for third
- 28:18parties that you're supposed to pay for for free forever. And then this ten
- 28:22thirty four C thing, we're supposed to give away any records to consumers for
- 28:25free whatever they may ask for. That's kind of this unbounded manner. I
- 28:27just I don't see how that's sustainable, right, And I don't think And
- 28:32the worst part about it is, I don't think the regulators should like really
- 28:34feel the need to even say, oh, like what are you doing?
- 28:37Like what are you doing? Like let's think about like like get it all
- 28:40on one page and then think about like what's happening to the consumer. Do
- 28:42you think that'll lead to lawer consolidation, more merger and acquosition activity. I
- 28:47mean, if that if the cost of operating get more expensive and you really
- 28:49need that size and scale, it feels like things would I know that the
- 28:55CBA is primarily that you know, ten billion out of buff banks, but
- 28:57feels like the opportunity for community banks and even smaller banks for ones on that
- 29:03threshold and gets even harder. So so, and this is where I can
- 29:10only see problems. I can't see answers right now. We have this weird
- 29:15squeeze really, I think on the regional banks, because you've got on the
- 29:18top end of the you've got prudential regulations that are coming down, right,
- 29:22so you've got these like long term debt requirements and such that are trying of
- 29:25trickling down to these resolution planning requirements that are coming down to the regional bank
- 29:29level. At the same time, you've got these this kind of massive and
- 29:33well and ultimately like basically potential regulations saying hey, make less money on lending,
- 29:38make more money on fees, and then you have consumer regulators coming in
- 29:44and saying, oh, you can't, you can't even make a revenue on
- 29:45fees. Like that's a whole thing. That's like a whole other podcast where
- 29:48it's like there you've got regulators saying that you can only recoup your costs on
- 29:51fees, but then they're carving out the smalls, right, and so like
- 29:55for overdraft, for late fees, for REGII, smalls are carved at.
- 30:00So for those reagonal banks in the middle, right, you can neither lend
- 30:03nor generate fee income. I don't know what happens to them, And like
- 30:07like what if it's you know, increasing when you're starting to hear even in
- 30:11public earning earnings polls, executives kind of questioning like like do regulators recognize how
- 30:15hard it will be for them to stay in the consumer retail space? And
- 30:18at the same time you have the CPV coming out saying we don't want you
- 30:22to emerge. So I, well, I don't know what's going to happen
- 30:26there, but it's it's another good example of work. We can like please
- 30:27sit everyone around a table, like put it all on one piece of paper.
- 30:30Maybe that's a start. Any Uh, speaking of murders, any any
- 30:33hot takes on whether or not the capital one and discover murders that to be
- 30:37approved takes it takes it home. Yeah, we've learned there's some topics that
- 30:47people won't cover with a microphone. Here. We won't put you on the
- 30:49spot on predicting or endorsing a candidate either, but anything you see happening in
- 30:53the next four years, like or you just kind of wait and see.
- 30:57Oh gosh, is it that by are like you're saying that the polarization,
- 31:00like it's really that hard to tell where you know where legislation may go or
- 31:06reaction to I mean, the thing I would note is that this is unsustainable,
- 31:11right, Like this notion of like a new administration coming in and then
- 31:15you spend all your time kind of throwing out some things that happened in the
- 31:18last administration. It's it's not good for the industry, but most importantly,
- 31:23it's just terrible for consumers. And so I don't know what the answers are
- 31:26going to be, but we've got to find some way to kind of come
- 31:29to more middle ground on these issues and to kind of normalize this and get
- 31:32back to the facts. That's better. Whole thing that's matter. I've been
- 31:36put that on your shirt. Yeah, yeah, thank you very much.
- 31:40Calvin Briefinding exploring conversation. I didn't realize how much like this is very cathartic.
- 31:45We're We're here the rest of the day. If you don't, I'll
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