Episode 9 - The Vet in the Middle: What Makes Pet Insurance Unlike Any Other Line?
In episode nine, hosts Elliott Draga, Lloyd Overton and Mark Colonnese turn the spotlight on Mark, the show's resident pet insurance expert, for the podcast's first deep dive into the pet market. Mark explains what makes pet insurance so distinct from other personal lines - and why, in his words, it's really all about claims.
Drawing on a career spent building pet insurance and claims technology, Mark traces the UK and US markets from niche beginnings to today's fast-growing, increasingly crowded landscape. The trio dig into the numbers behind pet claims - where 100,000 policies can generate…
The skinny
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