981: A Guide To Integrating The Chief Evangelist Position Into Your Company
The subscription economy has led to a huge change in the software world. All of a sudden, customers aren’t a one-and-done deal. If they’re not satisfied with a product at the end of their subscription, the company will notice when they don’t renew.
This has pushed customer retention into the limelight. But what steps are taken to retain more customers?
On this episode of the Tuesday Takeover series, we speak with Dan Steinman, Chief Evangelist at Gainsight, all about customer success and his transition into the chief evangelist position.
What we discussed:
How customer success at Gainsight…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.