Ep 6 | Tracie Zamiska

Mastering CS: Candid Leader Insights · Mar 6, 2024 · 46m

In our new episode of the Mastering CS - Candid Leader Insights podcast, Irina Cismas, our Head of Marketing at Custify, welcomes Tracie Zamiska, a distinguished figure in the realm of Customer Success. With a wealth of experience as a Customer Success Manager, Tracie brings a unique perspective shaped by her journey from managing individual accounts to overseeing entire teams. What You’ll Learn: - What to keep an eye on when you are just starting out in a new team - How to use AI tools to be more effective - How to handle customer complaints - How to turn things around during an offboarding…