How Voice AI and Machine Learning Redefine Call Center Controls

The Consumer Finance Podcast · Jul 20, 2023 · 23m

Please join Troutman Pepper Partners Chris Willis and Stefanie Jackman, along with special guest Prodigal Banking Strategy Leader Scott Hamilton for a discussion about how voice AI and machine learning contribute to more efficient call center controls plus much more. Topics include:

The challenges faced by call centers;

The benefits of machine learning models capable of assessing calls with accuracy that often exceeds the accuracy of a human;

How these machine learning models work;

What banks have learned along this journey; and

For those interested in learning more, where should you start?…