Balancing Digital with Human Touchpoints to Excel in Consumer Lending
Digital strategies are not just for deepening relationships with your customers. The digital experience is also a way to refine and improve processes while also building community and trust.
Today’s guests Mary Kate Loftus, Executive Vice President, Director of Digital Banking, and Tim Frederick, /EVP, Head of Mortgage Originations at M&T, know that digital touch doesn’t replace a human connection with a customer, but it can help define it.
Join us as we discuss:
The difference between digitization and going digital to leverage platforms and transform processes
Government-led innovation in…
The skinny
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