Latest / S.P.A. Business Podcast
79. What Q3 Taught Me
No highlight reel. Just the real behind-the-scenes of what happened inside my spa this quarter.
In this Q3 check-in, I'm sharing the biggest win I've had in eight years of owning a spa, what happened with my two new hires (including why one of them quietly excused herself after just two weeks and why I'm still calling it a win), and two bold experiments I ran that are already changing how we operate.
I removed the card on file requirement from online booking. I stopped taking phone calls entirely. And I'm changing my compensation model for the first time since 2020.
Some of these are still…
The skinny
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