E47 -THE CUSTOMER GROWTH STALL - SIGNALS THAT MOST COMPANIES MISS | Ellie Wu
In this episode of the 1% Edge Podcast, Carlos Nouche speaks with Ellie Wu, founder of C-Suite CX, about the phenomenon of customer growth stalls. They explore the signs of growth stalls, the importance of internal processes, and how founders can better understand their customers' needs. Ellie emphasizes the significance of metrics like employee effort scores and the role of advisors in navigating challenges. The conversation also touches on the balance between customer success and sales, and the importance of embracing imperfection for continuous improvement.We hope you enjoyed! Don't forget…
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