Latest / Mastering CS: Candid Leader Insights
Ep 9 | Sadie Shepard
In our new episode of the Mastering CS - Candid Leader Insights podcast, Irina Cismas welcomes Sadie Shepard, Advisor and Owner at SADESHEP. Let’s discover Sadie’s journey in marketing, sales, and customer success. What you’ll learn: - Ways to enhance customer experience - Key elements of a successful business - How to handle difficult customers - The challenges of improving CS processes - How to choose the right tools for CS - How to build a case for a customer success platform - How to handle unexpected career challenges
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