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Phone Tap PODCAST: Lost Bags · Brooke and Jeffrey: Phone Taps

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  Speaker 1: One eight hundred d ui Away now offering free remote
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  Speaker 1: consultations by phone or video conference for any criminal offense.
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  Speaker 1: Trust Brooke, Jeffrey and Jose's friends with a free remote
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  Speaker 1: consultation from Bradley Johnson Lawyers. Visit one eight hundred d
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  Speaker 1: Uyowa dot com or call eight hundred away. All right,
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  Speaker 1: it's time for your phone tab. And I'm sure you've
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  Speaker 1: met or known or talk to people who've had multiple
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  Speaker 1: run ins with customer service and they're just over it. Yeah,
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  Speaker 1: it's I think it sucks for both friends. I think
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  Speaker 1: it does. Nobody likes it. You're right, nobody likes it. Yeah. Well,
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  Speaker 1: a husband knew his wife was at her limit after
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  Speaker 1: an airline lost her bag. Oh no, that's so worth
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  Speaker 1: and they've not been able to find it for two weeks.
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  Speaker 1: Now up, that is like the ultimate. Well, I'm about
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  Speaker 1: to call from the airline one more time. That's don't
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  Speaker 1: do it, Just gonna let her know we finally located
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  Speaker 1: her lawsuitcase. You are messing with a really vulnerable person.
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  Speaker 1: That's where the good news ends. Okay. It actually gets
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  Speaker 1: pretty bad from there, And honestly, I have a really
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  Speaker 1: hard time keeping it together through the phone calling. She
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  Speaker 1: just gets so frustrated. You're gonna hear what happened in
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  Speaker 1: your brand new phone tap right now on the twenties. Hello, Hi,
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  Speaker 1: this is Jack calling from two airlines. I'm looking to
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  Speaker 1: speak with a Lorie. Yeah, this is she. Hi, Laurie.
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  Speaker 1: I was just calling to give you an update on
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  Speaker 1: your lost luggage claim. Well, finally, okay, how long has
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  Speaker 1: it been again since you lost it? I think that's
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  Speaker 1: probably information you should have on your screen. But it's
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  Speaker 1: been about well two weeks actually, oh two weeks. Wow,
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  Speaker 1: that is a long time. But did you know we've
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  Speaker 1: actually had longer than that? Well, congratulations. So yeah, some
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  Speaker 1: guy in Alberta has been waiting fourteen years for his
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  Speaker 1: suitcase to arrive. I'm not really sure it's going to happen,
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  Speaker 1: but we're not giving up, you know, still looking out
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  Speaker 1: for it. Where is my luggage? That's what it calls that.
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  Speaker 1: I'm not really sure. I care about other people's situations.
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  Speaker 1: I want to know where my bags are. Well, actually, well,
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  Speaker 1: in regards to that, we do have some good news.
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  Speaker 1: Good great, we actually located your suitcase. Amazing and it's
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  Speaker 1: outside my door right now. Is what you're saying right, Oh,
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  Speaker 1: I wish, I wish that was the case. It actually
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  Speaker 1: looks like it ended up down in Guatemala. How incredibly
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  Speaker 1: incompetent do you have to be? You are an airline company,
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  Speaker 1: How could you How could something get shipped to Guatemala? Well,
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  Speaker 1: they even said one of the baggage guys there didn't
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  Speaker 1: know what to do with it, so he just shoved
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  Speaker 1: it behind a vending machine for a week, and that's
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  Speaker 1: probably why it took so long to locate it. Are
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  Speaker 1: you're okay? I need to talk to a supervisor or
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  Speaker 1: somebody that can help me right now, because I will
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  Speaker 1: not sit here on the phone with another person from
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  Speaker 1: this company telling me some terrible where my bags are? Okay, Lorie,
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  Speaker 1: need to get my bag and you need to bring
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  Speaker 1: it to Lorie. Actually I am the baggage supervisor. Well
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  Speaker 1: then I need to get the owner of the airlines.
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  Speaker 1: I don't know what you need to do, but I
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  Speaker 1: need to talk to somebody because I'm not getting off
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  Speaker 1: the phone with anybody until Laurie please in the bag.
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  Speaker 1: I know you're very frustrated right now, but I just
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  Speaker 1: need to tell you what happened with your bag. It's
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  Speaker 1: behind a vending machine, and it was now it was
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  Speaker 1: behind a vending machine, but then a bunch of rats
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  Speaker 1: tried to make a home in it, and so they
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  Speaker 1: got it out of there and they put it on
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  Speaker 1: a flight back home. If I don't get my bag back,
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  Speaker 1: all of my stuff in it, I'm going to bring
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  Speaker 1: bring so much hell down on the airlines. I'm going
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  Speaker 1: to give you one star reviews. I'm going to text
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  Speaker 1: all my friends and tell them not to fly with you.
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  Speaker 1: I don't know what. I'm gonna do a million things. Okay,
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  Speaker 1: so I need my bag, you know, Laurie, I say,
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  Speaker 1: feel free to do that, but I do need to
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  Speaker 1: tell you we got word that we lost it again unfortunately. Okay,
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  Speaker 1: I mean I don't know. You know what, Lorie, I'm
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  Speaker 1: gonna say, this one is on us. Okay, we take
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  Speaker 1: full response. Is it on you? Yeah? I know it's bad.
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  Speaker 1: You know it's that very personal items to me that
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  Speaker 1: I need. Well, I just I just want you to know, Laurie. No, no,
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  Speaker 1: I feel very sorry. I need to talk to I
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  Speaker 1: don't know the owner of the airline. Put me on
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  Speaker 1: with somebody. I'm going to do that in just a second.
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  Speaker 1: But first I need to tell you some good news.
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  Speaker 1: We actually have good news because after we lost your bag,
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  Speaker 1: we received a phone call from the luggage department in Brazil.
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  Speaker 1: How is that good news to me? Well, the guy
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  Speaker 1: in Brazil. I just got off the phone with him,
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  Speaker 1: and you know what, you want to hear a funny story. No,
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  Speaker 1: I don't. I don't want to hear a funny story.
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  Speaker 1: I think you might want to hear it. I know
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  Speaker 1: you you're saying that you don't, but I think deep
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  Speaker 1: down you do. Because your bag missed the last flight
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  Speaker 1: out of there yesterday and the main baggage handler, his
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  Speaker 1: name's a Eduardo, he'd heard about what happened with your
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  Speaker 1: suitcase and he just felt horrible so to protect it
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  Speaker 1: and not lose it again. And Eduardo generously took it
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  Speaker 1: home with him. This is absolutely the most ridiculous thing
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  Speaker 1: I've ever I mean, it's pretty amazing that Eduardo would
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  Speaker 1: do that for a customer. I really commend him. Okay,
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  Speaker 1: pass me up the line because I cannot have this
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  Speaker 1: conversation with you. You are something about your voice. You're
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  Speaker 1: just not You are not the worst thing. I need
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  Speaker 1: to talk to you right now because my level is
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  Speaker 1: at a ten and you're like somewhere to three, and
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  Speaker 1: I can't have that right now. I need someone to
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  Speaker 1: be at my level, all right, So pass me up
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  Speaker 1: to you. You have to pass me up to I'll wait, Laurie.
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  Speaker 1: I want you to know I am hearing you. No, no,
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  Speaker 1: you're not hearing Okay, Laurie, please just hear me out.
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  Speaker 1: Because a Eduardo's cousin hector. He runs a fireworks company. Okay,
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  Speaker 1: you need to be quiet, you need to stop talking.
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  Speaker 1: I need you to pass makes you supervisor. And the
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  Speaker 1: only reason I'm even on the phone this long it's
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  Speaker 1: because i want my bags back. I promise you, Laurie,
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  Speaker 1: I'm gonna stop talking as soon as I fish lasting
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  Speaker 1: at me right now or no, no, you're giving me no.
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  Speaker 1: I apologize. I got some dust in my nose. It tickled.
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  Speaker 1: But Duardo's cousin hector. Now you're professional, is what you are?
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  Speaker 1: All right? You obviously have an angry customer here, and
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  Speaker 1: you have no idea how to handle somebody like you. Okay, well,
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  Speaker 1: maybe you're right. Maybe the right way to handle this
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  Speaker 1: is to just tell you it's a prank. Phone calls
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  Speaker 1: being that made sense. This entire what you wore you.
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  Speaker 1: I'm sorry. Lord. My name is Jeffrey from the radio
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  Speaker 1: show Brooke and Jeffrey in the Morning. I'm doing a
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  Speaker 1: funk tap on you. Your husband Brent set you up. No, yeah,
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  Speaker 1: he said. He told us that you've been moody recently
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  Speaker 1: because the airline lost your luggage and he just wanted
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  Speaker 1: to mess with you. That's that is not funny. Ever
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  Speaker 1: want to hear the name of Guardo the rest of
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  Speaker 1: my life. He's a sweetheart. Huh No, I'm gonna kill him.
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  Speaker 1: Wake up every morning with phone taps weekday mornings on
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  Speaker 1: the twenties two point five