Latest / Mastering CS: Candid Leader Insights
Ep 16 | Bérénice Carrega
We are back with a new episode from our podcast, Mastering CS. In this episode, Irina Cismas, Head of Marketing at Custify, sat down with Bérénice Carrega, Head of Customer Success at rzilient.
Bérénice has an incredible journey, from public policy in France to leading Customer success in Spain. In this podcast, she shares her experience, the challenges she overcame, and the strategies she implemented.
What you’ll learn:
- The skills necessary for succeeding in CS - How to overcome CS challenges - How a CS organization is structured - Important KPIs and metrics - Best customer success…
The skinny
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