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Design the Process With the People in Mind
Everyone is talking about AI, analytics, and the next planning platform. Far fewer are talking about the reason two teams can sit in the same meeting, look at the same data, and walk out with completely different conclusions.
Process design assumes people will read it the same way. They don't, and that gap is where most transformations quietly stall. In this episode, Christine Barnhart is joined by Eric Wilson of IBF, author of Beyond Borders, who spent a year on research and hundreds of global interviews after realizing his own S&OP framework was missing the layer underneath it. His…
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