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ISO 22458: Bringing Inclusive Service to Life
In this episode of Unlocking Vulnerability, Helen is joined by Julie Walker, Global Scheme Manager at BSI, to explore ISO 22458 and the Inclusive Service Kitemark.
Julie explains how the international standard provides organisations with a practical framework for supporting consumers in vulnerable circumstances, covering everything from leadership and culture to colleague training, inclusive design, accessibility and responding effectively when customers need additional support.
The conversation explores how ISO 22458 aligns with regulatory expectations, the benefits of independent…
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