Transparency and Trust - Episode 12
Your competitors can match your price and improve their product. They cannot manufacture a reputation for transparent dealing that you’ve spent years building.
Episode Summary
Most leaders underestimate how much opacity is costing them. Not dishonesty — opacity. Giving answers that are technically accurate but strategically incomplete. Operating in a way that leaves people with less information than they need to fully trust you. The result is a low-grade trust deficit that shows up in every relationship: clients who build in margin for your optimistic estimates, employees who hedge their…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.