Ep 13 | Matt Kelso

Mastering CS: Candid Leader Insights · Mar 12, 2024 · 39m

In our new episode of the Mastering CS - Candid Leader Insights podcast, Irina Cismas, Custify’s Head of Marketing interviewed Matt Kelso, Director of Customer Success at Teampay. What You'll Learn: - Customer success in 2023 - Challenges in CS - Data shaping the CS strategy - Key metrics for customer success - Building the CS team - Selling CS internally - Choosing the right tools - Predictions for 2024

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With Custify, you can:

☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️…