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MW 209: Why Residents Still Pick Up the Phone: The Self-Service Challenge Housing Needs to Solve.
Why Residents Still Pick Up the Phone: The Self-Service Challenge Housing Needs to Solve.
Social housing teams are under more pressure than ever to deliver faster services with fewer resources. Meanwhile, customers expect digital services that are simple, accessible and reliable. Yet many self-service solutions fall short.
Adoption remains low, avoidable contact stays high, and pressure on teams continues to grow.
The skinny
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