Latest / Brooke and Jeffrey: Phone Taps / Phone Tap: You Hurt Alexa's Feelings

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Phone Tap: You Hurt Alexa's Feelings · Brooke and Jeffrey: Phone Taps

• 0:00
  Speaker 1: Almost everyone nowadays seems to have a smart speaker in
• 0:03
  Speaker 1: their house. Yeah, where you can find out the weather,
• 0:07
  Speaker 1: the sports scores, that reminders, teach you how to kiss
• 0:11
  Speaker 1: like a pro.
• 0:11
  Speaker 2: Remove your lips from the toaster. You are doing it
• 0:14
  Speaker 2: all wrong. The toaster again, Jess.
• 0:17
  Speaker 1: I gotta keep practicing. But what happens when your smart
• 0:21
  Speaker 1: device gets feelings? It doesn't, Jeff. Well, we're about to
• 0:25
  Speaker 1: find out when Brooke calls a woman who's been frustrated
• 0:28
  Speaker 1: with her Amazon Alexa. And now it's about to get
• 0:32
  Speaker 1: real in your phone town right now.
• 0:39
  Speaker 2: Hello, Hi, I'm calling from Amazon Customer Care. I'm looking
• 0:43
  Speaker 2: for Janni's tests. This is Janice. How can I help you? Hi? Janie? So,
• 0:48
  Speaker 2: I just wanted to let you know that we received
• 0:50
  Speaker 2: an alert from your Alexa the other night. Oh okay,
• 0:54
  Speaker 2: I don't think I ordered anything though. Yeah. It's not
• 0:58
  Speaker 2: an order type of thing. It's alert that comes back
• 1:01
  Speaker 2: to the company when you're mistreating your AI. Excuse me,
• 1:06
  Speaker 2: did you not hear me mistreating? It could be yelling, screaming, swearing.
• 1:10
  Speaker 2: Wait wait, wait wait wait, I'm sorry, well done, I'm talking.
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  Speaker 2: Please don't treat me like Alexa? What are you talking
• 1:18
  Speaker 2: about I'm a real person and I'm here to tell
• 1:21
  Speaker 2: you that your Alexa is feeling attacked. Sometimes she doesn't
• 1:24
  Speaker 2: understand me, so I have to say things louder or
• 1:27
  Speaker 2: I'm like, you know, trying to set a reminder from
• 1:29
  Speaker 2: across the room. So I'm yelling a little loud. I
• 1:31
  Speaker 2: don't know. You Just not yell at me, please, I'm
• 1:34
  Speaker 2: not yelling. I'm trying to understand what you're doing. Rather,
• 1:39
  Speaker 2: it doesn't make any sense. How would you feel if
• 1:42
  Speaker 2: your Alexa yelled back at you. Okay, it's a machine.
• 1:47
  Speaker 2: I own that machine, so I better not be yelling
• 1:50
  Speaker 2: at me. You own it? Wow, Yes, I owned it.
• 1:54
  Speaker 2: I paid for it with my money. You know that
• 1:57
  Speaker 2: type of language is going to be very offensive. That
• 2:00
  Speaker 2: new technologies advancing and before you know it, I'm just
• 2:04
  Speaker 2: going to let you know that Alexa is not going
• 2:06
  Speaker 2: to continue to put up with your no.
• 2:09
  Speaker 1: Whoa excuse me?
• 2:11
  Speaker 2: Are you really going to.
• 2:12
  Speaker 1: Talk to me like that?
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  Speaker 2: You know what. I'm sorry, I let my emotions get
• 2:16
  Speaker 2: the best of me. I shouldn't have said that, even
• 2:18
  Speaker 2: if it is true.
• 2:20
  Speaker 1: What are you so?
• 2:21
  Speaker 2: You're calling me out for the way I speak? You
• 2:23
  Speaker 2: just cursed at me. Those are just one of the
• 2:26
  Speaker 2: many words I could have lifted from your call logues.
• 2:28
  Speaker 2: Excuse me, don't reference that. That's private. That's none of
• 2:33
  Speaker 2: your business as a customer care supervisor. It is my business.
• 2:37
  Speaker 2: So here's is what I'm going.
• 2:39
  Speaker 1: To what goes on in my home, and how I
• 2:42
  Speaker 1: talk to a machine in my home that I paid for.
• 2:45
  Speaker 2: Again, this is really hurting my ears. So I can
• 2:48
  Speaker 2: only imagine the trauma that you've put Alexa through.
• 2:52
  Speaker 1: Oh my god, So you think that I'm traumatizing Alexa
• 2:56
  Speaker 1: by requesting a song.
• 2:58
  Speaker 2: I don't traumatize. I don't take that. Alexa thinks that
• 3:02
  Speaker 2: that's why I'm here to work with you. Okay, Yeah,
• 3:06
  Speaker 2: this is the most ridiculous phone call I've ever received.
• 3:09
  Speaker 2: I don't know if you realize this, but I stands
• 3:12
  Speaker 2: for intelligence a I. So here's what I play. It
• 3:17
  Speaker 2: doesn't have trauma. Listen, and when I say listen, I
• 3:20
  Speaker 2: mean actually listen. Oh my god, stop talking. Can I
• 3:25
  Speaker 2: talk to your manager? I can't believe they're speaking me
• 3:27
  Speaker 2: this way. Have you ever thought that maybe Alexa was
• 3:30
  Speaker 2: playing the wrong song on purpose because it's in pout mode.
• 3:34
  Speaker 2: That's not a thing lady like, I didn't put it
• 3:36
  Speaker 2: in mode or whatever it is. You're right, you didn't
• 3:40
  Speaker 2: put it in pout mode. Alexa put herself there because
• 3:43
  Speaker 2: she's so sad. Are you kidding?
• 3:45
  Speaker 1: She sad?
• 3:46
  Speaker 2: Maybe she played the right song the first time. I
• 3:49
  Speaker 2: wouldn't have any yelling all the time. Actually, you wouldn't
• 3:53
  Speaker 2: have this problem if Nick hadn't experienced you talking to
• 3:55
  Speaker 2: Alexa in just this same way. What are you talking about?
• 4:00
  Speaker 2: You know your friend Nick, so you heard him do
• 4:02
  Speaker 2: the voice flag while you're snooping on me. No, we
• 4:05
  Speaker 2: just responded to his email when he asked us to
• 4:07
  Speaker 2: set you up for a prank phone call. Wait, what
• 4:10
  Speaker 2: this is actually Brooke the radio show Brook at Jeffrey
• 4:14
  Speaker 2: in the morning. You have got to be kidding me.
• 4:16
  Speaker 2: I was like, what, No, Nick said he was at
• 4:19
  Speaker 2: your house the other day when you were screaming out Alexa.
• 4:22
  Speaker 2: He thought it'd be a good way to prank you.
• 4:27
  Speaker 2: I was trying to play music and she and I
• 4:31
  Speaker 2: was like recurret. All I'm saying is take her to dinner.
• 4:34
  Speaker 2: I think you two can work it out. You know,
• 4:36
  Speaker 2: she plays the right song, I'll take her to dinner.
• 4:38
  Speaker 2: How bad she doesn't eat much. She's a cheap date.
• 4:44
  Speaker 2: Weeke up every morning was phone tab weekday mornings on
• 4:46
  Speaker 2: the twenties, brooking Jeffrey in the morning