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Tech CEO-Turned-Hotel CEO Shares Tech Advice - Ben Rafter, Springboard Hospitality
In this episode, Ben Rafter, President and CEO of Springboard Hospitality, shares insights on how innovation and technology can empower hospitality providers and elevate the guest experience.
We cover:
Springboard's dedicated department for innovation
The importance of beta-testing technology
What frustrates Ben about technology companies
What it takes to successfully implement technology
Enhancing guest interactions with technology
Supporting emotional intelligence in hospitality
Why Ben loves behind-the-scenes technology for operations
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