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Latest / Within the Trenches

Within the Trenches Ep 616

Ep 616 features Sydney, a 911 professional with NWECC out of Texas.

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Episode topics –

Why Texas heat makes summer calls to 911 so unpredictable

What it's really like starting a dispatch career with zero experience

How intense calls, like suicide attempts and high-speed pursuits, shape dispatchers on the job

The mental and emotional hurdles that come with helping people on their worst days

Advice every new dispatcher should hear about surviving—and thriving—in the profession

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