78. Why you're not retaining your clients (w/Brittany Hagamenn)

S.P.A. Business Podcast · Oct 1, 2026 · 59m

If your clients aren't rebooking, the answer probably isn't your pricing, your location, or the economy.

In this conversation with business coach Brittany, we get into the real reasons client retention breaks down in spa businesses and what to do about it. We talk about why the person doing the most talking usually thinks the appointment went the best, why not asking a client to rebook is like ending a coffee date without saying "we should do this again," and how your energy in the treatment room is felt by clients even when you think you're hiding it.

This episode is honest, a little…