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The holy grail of virtual diplomacy: how to achieve trust
The ‘Great Move’ to communication in the virtual world has been underway for some time. Spurred on by the COVID-19 pandemic, many of us have switched to the medium of a screen, raising questions as to what is lost and what is gained. This is of critical importance to the humanitarian sector, especially when carrying out negotiations which can have a life or death impact. At the heart of any negotiation is how to attain sufficient trust between the parties. But how do you build trust in a virtual environment? Following their first post on influence and persuasion in the virtual world, ICRC…
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