Latest / Mosaic Sparks with Lesley George
How Can You Say the Right Words and Still Lose Someone’s Trust?
Do people know your value, or have they just memorized your tone? That question sounds simple until you remember the last time you gave the “right” answer and still watched someone shut down. We’re taking a fun but practical leadership lens to Roz from Disney and Pixar’s Monsters Inc to talk about communication skills that actually change how customers, coworkers, and teams experience you.
I start with a real customer service moment: a DoorDash alert says my order failed, the restaurant says the driver picked it up, and I’m still sitting there without tacos. That story makes one thing obvious…
The skinny
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