Latest / Brooke and Jeffrey: Phone Taps / Phone Tap PODCAST: It's Not Our Policy

Transcript

Phone Tap PODCAST: It's Not Our Policy · Brooke and Jeffrey: Phone Taps

• 0:09
  Speaker 1: Hello, Hi, is this Tim? Yeah, that's Tim Tim. How
• 0:13
  Speaker 1: are you? This is Seth McElroy. I'm a supervisor with
• 0:16
  Speaker 1: credit Card. One of our customer reps said they had
• 0:18
  Speaker 1: a stupid complaint, and I'm returning your call. Did you
• 0:24
  Speaker 1: say that again? What did you say? One of our
• 0:26
  Speaker 1: customer reps said, the ad a complaint. So I'm just
• 0:29
  Speaker 1: I'm calling to see how I can help you. It's
• 0:31
  Speaker 1: not what you said. You just said I had a
• 0:32
  Speaker 1: stupid complaint. I apologize. I was just reading the notes
• 0:36
  Speaker 1: here from the rep. Let's disregard that the notes, Well,
• 0:39
  Speaker 1: that was stupid. You don't do that. That's rude. I apologize, sir. Um.
• 0:44
  Speaker 1: What is your complaint exactly? How can I help you?
• 0:46
  Speaker 1: My complaint is you guys are sending my bill to
• 0:48
  Speaker 1: the wrong zip code and now I've got one hundred
• 0:50
  Speaker 1: and twelve dollars in late fees for not paying my bill.
• 0:53
  Speaker 1: So you guys screwed up and you need to fix
• 0:55
  Speaker 1: my bill. Okay, let me take a look here. Uh okay,
• 1:00
  Speaker 1: I'm sorry that happened, sir, but we do have to
• 1:03
  Speaker 1: follow policy. I hope you understand. Wait, no, what do
• 1:08
  Speaker 1: you mean what policies do you have to say that
• 1:11
  Speaker 1: I can't get my money back because you guys screw
• 1:13
  Speaker 1: it up. Well, sir, you understand that we have to
• 1:15
  Speaker 1: follow our policy as a company, and that's our policy,
• 1:18
  Speaker 1: and our policies are our policies? Are you are? You're
• 1:22
  Speaker 1: reading up a sweet aren't you? Like I said, sir,
• 1:24
  Speaker 1: I apologize, but your policies, You're not even listening to
• 1:28
  Speaker 1: a word I'm saying. I need you to answer my questions.
• 1:31
  Speaker 1: Why can't you get rid of these lead fees? It
• 1:34
  Speaker 1: is our policy to answer questions? What was the question? Sir?
• 1:37
  Speaker 1: Oh my god, are you kidding me? I can't even
• 1:39
  Speaker 1: believe you're a supervisor. Can I speak to someone anyone else?
• 1:42
  Speaker 1: I'm sorry, sir, I can't do that. Why, well, I'm
• 1:46
  Speaker 1: just following policy. Here is anything else policy? So what
• 1:49
  Speaker 1: play is a policy like that? Nowhere on the world
• 1:51
  Speaker 1: has a policy like that? Is there anything else I
• 1:54
  Speaker 1: can help you with? Sir? Yes, I'm gonna cancel my
• 1:56
  Speaker 1: card right now. I'm canceling my whole account with you guys.
• 1:58
  Speaker 1: I'd be more than happy to do that for you, sir,
• 2:00
  Speaker 1: But our system is down right now for routine maintenance,
• 2:03
  Speaker 1: so it's not our policy at this time to do
• 2:06
  Speaker 1: anything else with your account. So your policy it's basically
• 2:11
  Speaker 1: not to do anything because your system is down, and
• 2:13
  Speaker 1: now you your policy. If you can't do a thing,
• 2:16
  Speaker 1: correct our policy at this point in time. You say
• 2:18
  Speaker 1: policy one more time, I swear to oh my God,
• 2:22
  Speaker 1: our policy at this time, sir, is to stay idle
• 2:24
  Speaker 1: and wait for thank you, okay, And and we're gonna
• 2:26
  Speaker 1: wait for the system to resume and then we can
• 2:28
  Speaker 1: handle your request. Okay, have someone else to call me.
• 2:32
  Speaker 1: When your system the zooms, we can't offer you a
• 2:34
  Speaker 1: second additional card at no cost. Would you like to
• 2:37
  Speaker 1: sign up through our system, sir? I thought your system
• 2:40
  Speaker 1: was down. Look at that. It just came back online. Okay,
• 2:43
  Speaker 1: the kids are my card? You more on. I'd be
• 2:46
  Speaker 1: more than happy to do that. I'd be more please,
• 2:48
  Speaker 1: thank you. I'd be more than happy to counsel your card, sir.
• 2:52
  Speaker 1: But the system just went down again, and it's never
• 2:55
  Speaker 1: if it didn't. I swear to God. You are the
• 2:59
  Speaker 1: Thomas person I've ever talked to you. It's our official
• 3:03
  Speaker 1: it's our official policy this time, not your policy. Again.
• 3:06
  Speaker 1: I want a copy of your policy so I can
• 3:09
  Speaker 1: sum it up. Your ass cancel. Maya look at that, sir.
• 3:15
  Speaker 1: Our policy at this time is to let you know
• 3:17
  Speaker 1: that this is a phone tap. This is a what
• 3:21
  Speaker 1: your wife Lauren emailed us. This is actually jewel from
• 3:24
  Speaker 1: Brook and Jewel in the morning. I'm moving ninety two
• 3:26
  Speaker 1: point five doing a phone tap on you. Oh my god,
• 3:30
  Speaker 1: Oh my god, what she said. You were getting really
• 3:34
  Speaker 1: frustrated with your credit card company. I want to punch
• 3:38
  Speaker 1: you in the mouth right now. It's not my policy
• 3:41
  Speaker 1: at this time to accept punches in the mouth. Kidding me.
• 3:46
  Speaker 1: This is the worst poverstation I've ever had. Wake up
• 3:51
  Speaker 1: every morning with jebal phone tap weekdays. The school a
• 3:56
  Speaker 1: hundred six six