Latest / S.O.B. (Small Owned Business) Marketing
Got a Bad Review? Here's What Your Small Business Should Do Next
Got a bad review? Don't panic, and definitely DO NOT fire back.
Negative reviews are an uncomfortable part of running a business, but how you respond can have a bigger impact than the review itself.
In this episode of the S.O.B. Marketing Podcast, we talk about how small businesses should respond to reviews, why professionalism matters, when it makes sense to take a conversation offline, how to handle potentially fake or unfair feedback, and how resolving the underlying customer issue can protect your reputation.
You can't control every review you receive, but you CAN control how your…
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