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What Does It Mean To Be A "Good Member"?
One of the biggest reasons people cancel memberships is overwhelm.
Members feel like they’re not using everything available to them, which leads to the feeling that the membership isn’t worth it. But the truth is that being a “good member” doesn’t mean consuming every resource inside the community.
In this episode, I share a conversation I recently had with Jay Clouse on the Creator Science podcast about how membership leaders can reduce overwhelm by clearly defining what good engagement actually looks like. We talk about why onboarding plays such a critical role in retention, how to show…
The skinny
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