Ep 105: How To Get More Reviews and Drive Technician Engagement
In today’s episode, Eric welcomes Chris Anderson. Chris is the Co-founder and VP of sales at Applause. Eric and Chris discuss the concept of using feedback to improve service quality, and how to motivate technicians to perform better.
Topics Include:
Providing quality service and feedback (0:29)
Employee engagement(3:28)
engagement drives performance and growth (6:02)
Tracking Google Reviews (11:58)
Employee engagement and motivation (17:14)
Creating a culture of feedback (20:47) Upselling and customer engagement (27:33)
The skinny
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