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Margaret Aitken on What Ten Years Inside the U.S. Senate Taught Her About the Power of Words

Margaret Aitken spent a decade as press secretary to Senator Joe Biden, and what she watched up close wasn't political strategy. It was the quiet, specific way one person could make a room full of strangers feel genuinely heard. She took that education and built a career helping leaders do the same thing, mostly for companies navigating the kind of uncertainty where people stop talking and start making up their own stories.

That last part matters. One of the sharpest things Margaret says in this conversation is that silence from leadership isn't neutral. Human beings are wired to fill the…

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