Latest / Small Business Big Visibility
Someone Left You a One-Star Review. Now What?
Someone leaves a one-star review and your stomach drops. Your face gets hot. Your first instinct is to defend yourself. Don't. That reply isn't for the person who left the review. It's for the hundred people who read the exchange later, deciding whether to hire you. And it's for the AI assistants that now summarize what people say about local businesses when someone asks for a recommendation.
That changes the whole job. You're not trying to win an argument with one unhappy customer. You're showing everyone watching how you behave when something goes wrong. Handle it well and a calm, human…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.