116 - Same Property. Different Worlds
Ronald Harrington https://www.linkedin.com/in/ronaldharrington/ and Paul Rhodes https://www.linkedin.com/in/paul-rhodes-b855572b/ joined forces from two different sides of multifamily management to discuss the importance of cross-training between maintenance and leasing teams, how to reduce friction, and improve communication to enhance resident satisfaction and operational efficiency.
In this episode:
The importance of cross-training maintenance and leasing teams
Strategies to reduce friction and improve communication
The value of shadow crosswalks and hands-on experience
How to ask better…
The skinny
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