Latest / Omni Talk Retail / How AI & Automation Are Changing Grocery Retail | Live from FMI 2025

Transcript

How AI & Automation Are Changing Grocery Retail | Live from FMI 2025 · Omni Talk Retail

• 0:00
  Hello,
• 0:00
  everyone.
• 0:01
  This
• 0:01
  is
• 0:01
  Omni
• 0:01
  Talk
• 0:02
  Retail.
• 0:02
  I'm
• 0:02
  Anne
• 0:02
  Mazinga.
• 0:03
  And
• 0:03
  I'm
• 0:03
  Chris
• 0:03
  Walton.
• 0:04
  And
• 0:04
  we're
• 0:04
  coming
• 0:04
  to
• 0:04
  you
• 0:05
  live
• 0:06
  once
• 0:06
  again
• 0:06
  from
• 0:07
  the
• 0:07
  FMI
• 0:08
  Conference
• 0:08
  down
• 0:08
  here
• 0:09
  in
• 0:09
  Marco
• 0:09
  Island,
• 0:10
  Florida.
• 0:10
  We
• 0:10
  are
• 0:11
  standing
• 0:11
  in
• 0:11
  the
• 0:11
  Simbi
• 0:12
  Booth,
• 0:12
  number
• 0:13
  108.
• 0:14
  Thanks
• 0:14
  to
• 0:15
  Simbi
• 0:15
  for
• 0:15
  making
• 0:16
  all
• 0:16
  of
• 0:16
  our
• 0:16
  coverage
• 0:16
  here
• 0:17
  at
• 0:17
  the
• 0:17
  show
• 0:17
  possible.
• 0:17
  Come
• 0:18
  and
• 0:18
  stop
• 0:18
  by,
• 0:19
  see
• 0:19
  us.
• 0:19
  Chris,
• 0:19
  we
• 0:20
  are
• 0:20
  going
• 0:20
  to
• 0:20
  be
• 0:20
  hanging
• 0:20
  out
• 0:20
  here
• 0:21
  all
• 0:21
  day.
• 0:22
  Yeah,
• 0:22
  we're
• 0:22
  getting
• 0:22
  rolling
• 0:23
  all
• 0:23
  day
• 0:23
  tomorrow.
• 0:23
  Getting
• 0:24
  rolling
• 0:24
  with
• 0:24
  time
• 0:24
  here.
• 0:25
  We
• 0:25
  don't
• 0:25
  stop,
• 0:25
  we
• 0:26
  don't
• 0:26
  stop
• 0:26
  for
• 0:26
  the
• 0:26
  weekends
• 0:27
  here,
• 0:27
  Tom.
• 0:28
  And
• 0:29
  speaking
• 0:29
  of,
• 0:30
  I'm
• 0:30
  going
• 0:30
  to
• 0:30
  introduce
• 0:31
  our
• 0:31
  next
• 0:31
  guest
• 0:32
  here
• 0:32
  we
• 0:32
  have
• 0:32
  Tom
• 0:33
  Blishock,
• 0:34
  the
• 0:34
  chairman
• 0:34
  and
• 0:35
  CEO
• 0:35
  of
• 0:35
  the
• 0:35
  Dialogic
• 0:36
  Group.
• 0:36
  Tom,
• 0:37
  thanks
• 0:37
  for
• 0:37
  joining
• 0:37
  us
• 0:37
  and
• 0:38
  being
• 0:38
  on
• 0:38
  Brand.
• 0:39
  Oh,
• 0:39
  listen,
• 0:40
  good
• 0:40
  morning.
• 0:41
  It's
• 0:41
  a
• 0:41
  great
• 0:41
  session
• 0:42
  here
• 0:42
  today.
• 0:42
  And
• 0:42
  thanks
• 0:43
  for
• 0:43
  having
• 0:43
  me
• 0:43
  also,
• 0:43
  both
• 0:44
  of
• 0:44
  you.
• 0:44
  Yeah,
• 0:44
  no,
• 0:44
  it's
• 0:44
  great
• 0:45
  to
• 0:45
  have
• 0:45
  you.
• 0:45
  Tom
• 0:45
  told
• 0:45
  us
• 0:45
  before
• 0:46
  he
• 0:46
  started
• 0:46
  he
• 0:46
  has
• 0:46
  103
• 0:47
  suit
• 0:47
  jackets
• 0:48
  of
• 0:48
  all
• 0:48
  varying
• 0:48
  colors.
• 0:49
  That's
• 0:49
  right.
• 0:50
  What
• 0:50
  conference
• 0:50
  he's
• 0:50
  attending
• 0:51
  and
• 0:51
  what
• 0:51
  attire
• 0:52
  he's
• 0:52
  asked
• 0:52
  to
• 0:52
  prepare.
• 0:53
  That's
• 0:53
  exactly
• 0:54
  right,
• 0:54
  folks.
• 0:55
  All
• 0:55
  right,
• 0:55
  Tom,
• 0:56
  let's
• 0:56
  start
• 0:56
  off.
• 0:56
  So
• 0:56
  tell
• 0:56
  us
• 0:57
  a
• 0:57
  little
• 0:57
  bit
• 0:57
  about
• 0:57
  yourself,
• 0:58
  your
• 0:58
  background
• 0:58
  and
• 0:58
  also
• 0:59
  about
• 0:59
  the
• 0:59
  Dialogic
• 0:59
  Group,
• 1:00
  too.
• 1:00
  Well,
• 1:01
  we're
• 1:02
  a
• 1:02
  company
• 1:02
  that
• 1:02
  special.
• 1:03
  We're
• 1:03
  a
• 1:03
  boutique
• 1:03
  consulting
• 1:04
  group
• 1:04
  that
• 1:04
  specializes
• 1:05
  in
• 1:05
  the
• 1:06
  transformation
• 1:06
  of
• 1:06
  organizations
• 1:07
  through
• 1:07
  technology.
• 1:08
  So
• 1:08
  we
• 1:08
  help
• 1:09
  a
• 1:09
  lot
• 1:09
  of
• 1:09
  companies
• 1:10
  think
• 1:10
  about
• 1:11
  how
• 1:11
  to
• 1:11
  apply
• 1:12
  technology
• 1:12
  to
• 1:12
  change
• 1:13
  the
• 1:13
  game,
• 1:13
  to
• 1:13
  change
• 1:14
  the
• 1:14
  operating
• 1:14
  model.
• 1:15
  We
• 1:15
  work
• 1:16
  with
• 1:16
  retailers,
• 1:17
  we
• 1:17
  work
• 1:17
  with
• 1:17
  manufacturers,
• 1:18
  and
• 1:18
  we
• 1:18
  are
• 1:18
  so
• 1:19
  happy
• 1:19
  to
• 1:19
  be
• 1:19
  working
• 1:19
  today
• 1:20
  with
• 1:20
  Simbi.
• 1:21
  You
• 1:21
  know,
• 1:21
  when
• 1:21
  you
• 1:21
  look
• 1:22
  at
• 1:22
  the
• 1:22
  next
• 1:22
  generation
• 1:23
  of
• 1:23
  retail
• 1:23
  environment,
• 1:24
  it's
• 1:24
  all
• 1:24
  about
• 1:24
  reducing
• 1:25
  cost
• 1:25
  to
• 1:25
  serve.
• 1:25
  What's
• 1:26
  so
• 1:26
  critical
• 1:26
  about
• 1:26
  that
• 1:27
  is
• 1:27
  automation.
• 1:28
  Intelligent
• 1:28
  automation
• 1:29
  makes
• 1:29
  a
• 1:29
  big
• 1:29
  play.
• 1:30
  Well,
• 1:30
  yeah.
• 1:31
  And
• 1:31
  automation
• 1:31
  is
• 1:32
  nothing
• 1:32
  new.
• 1:33
  I'm
• 1:33
  curious
• 1:34
  what
• 1:34
  in
• 1:34
  your
• 1:35
  time
• 1:35
  now,
• 1:36
  consulting
• 1:36
  with
• 1:36
  some
• 1:37
  of
• 1:37
  the
• 1:37
  C
• 1:37
  suite
• 1:38
  executives
• 1:38
  that
• 1:38
  you
• 1:38
  talk
• 1:39
  to
• 1:39
  day
• 1:39
  in
• 1:39
  and
• 1:39
  day
• 1:39
  out,
• 1:40
  what
• 1:40
  are
• 1:40
  some
• 1:40
  of
• 1:40
  the
• 1:40
  mistakes
• 1:41
  that
• 1:41
  you
• 1:41
  see
• 1:42
  people
• 1:42
  making
• 1:42
  when
• 1:42
  it
• 1:43
  comes
• 1:43
  to
• 1:43
  things
• 1:43
  like
• 1:43
  deploying
• 1:44
  innovation,
• 1:45
  especially
• 1:45
  automation?
• 1:46
  You
• 1:46
  know,
• 1:47
  and
• 1:47
  that's
• 1:47
  a
• 1:47
  really
• 1:47
  great
• 1:48
  question.
• 1:48
  Many
• 1:49
  of
• 1:49
  the
• 1:49
  organizations
• 1:50
  we
• 1:50
  work
• 1:50
  with
• 1:51
  by
• 1:51
  technology
• 1:52
  to
• 1:52
  operate
• 1:52
  a
• 1:53
  function,
• 1:54
  we're
• 1:54
  talking
• 1:54
  about
• 1:55
  technology
• 1:56
  now
• 1:56
  to
• 1:56
  change
• 1:57
  the
• 1:57
  way
• 1:57
  the
• 1:58
  business
• 1:58
  operates.
• 1:59
  So
• 1:59
  the
• 1:59
  mistakes
• 2:00
  that
• 2:00
  many
• 2:00
  of
• 2:00
  the
• 2:00
  CEOs
• 2:01
  and
• 2:01
  they're
• 2:01
  all
• 2:02
  challenging
• 2:02
  to
• 2:02
  think
• 2:02
  about,
• 2:03
  it
• 2:03
  is
• 2:04
  they
• 2:04
  don't
• 2:04
  have
• 2:04
  a
• 2:04
  vision
• 2:05
  necessarily
• 2:06
  how
• 2:06
  to
• 2:06
  really
• 2:06
  make
• 2:06
  it
• 2:07
  integral
• 2:07
  to
• 2:07
  the
• 2:07
  organization.
• 2:09
  They're
• 2:09
  unclear
• 2:09
  about
• 2:10
  the
• 2:10
  funding,
• 2:10
  but
• 2:10
  what
• 2:11
  they're
• 2:11
  really
• 2:11
  unclear
• 2:11
  about
• 2:12
  is
• 2:12
  the
• 2:12
  physical
• 2:13
  return
• 2:14
  on
• 2:14
  investment.
• 2:14
  So
• 2:15
  when
• 2:15
  we
• 2:16
  look
• 2:16
  at
• 2:16
  Organizations
• 2:17
  and
• 2:17
  we
• 2:17
  help
• 2:17
  them
• 2:18
  try
• 2:18
  to
• 2:18
  think
• 2:18
  about
• 2:19
  how
• 2:19
  to
• 2:19
  apply
• 2:19
  technology.
• 2:20
  We
• 2:21
  try
• 2:21
  to
• 2:21
  help
• 2:22
  them
• 2:22
  really
• 2:22
  understand
• 2:23
  where
• 2:23
  the
• 2:23
  ROI
• 2:24
  is.
• 2:24
  Okay,
• 2:25
  so
• 2:25
  make
• 2:25
  a
• 2:25
  clear
• 2:26
  outline
• 2:26
  of
• 2:26
  ROI
• 2:27
  before
• 2:27
  you
• 2:27
  make
• 2:28
  any
• 2:28
  decisions.
• 2:29
  And
• 2:29
  trusted
• 2:29
  partners.
• 2:30
  You
• 2:30
  know,
• 2:30
  there
• 2:31
  are
• 2:31
  going
• 2:31
  to
• 2:31
  be
• 2:32
  hundreds
• 2:32
  and
• 2:32
  hundreds
• 2:33
  of
• 2:33
  companies
• 2:33
  come
• 2:34
  to
• 2:34
  market
• 2:35
  in
• 2:35
  intelligent
• 2:36
  automation,
• 2:37
  AI,
• 2:37
  robotics
• 2:38
  and
• 2:38
  so
• 2:38
  forth.
• 2:39
  Many
• 2:39
  of
• 2:39
  those
• 2:40
  will
• 2:40
  not
• 2:41
  be
• 2:41
  here
• 2:41
  five
• 2:42
  years
• 2:42
  from
• 2:42
  now.
• 2:43
  So
• 2:43
  when
• 2:43
  you're
• 2:43
  selecting
• 2:44
  a
• 2:44
  technology
• 2:45
  partner,
• 2:45
  select
• 2:46
  one
• 2:46
  that
• 2:46
  has
• 2:47
  experience
• 2:47
  in
• 2:48
  automating
• 2:48
  the
• 2:49
  function
• 2:49
  that's
• 2:50
  so
• 2:50
  critical.
• 2:50
  And
• 2:51
  how
• 2:51
  do
• 2:51
  you
• 2:51
  tell
• 2:51
  if
• 2:51
  one
• 2:52
  has
• 2:52
  such
• 2:52
  experience?
• 2:54
  Well,
• 2:55
  it's
• 2:55
  proven
• 2:55
  by
• 2:56
  the
• 2:56
  installation
• 2:57
  base
• 2:57
  they
• 2:57
  have,
• 2:57
  it's
• 2:58
  by
• 2:58
  the
• 2:58
  clients
• 2:58
  that
• 2:59
  they
• 2:59
  have,
• 2:59
  by
• 2:59
  the
• 3:00
  people
• 3:00
  they're
• 3:01
  serving,
• 3:01
  by
• 3:01
  the
• 3:02
  excitement
• 3:02
  they
• 3:03
  have
• 3:03
  about
• 3:03
  using
• 3:03
  that
• 3:04
  technology
• 3:04
  in
• 3:05
  a
• 3:05
  given
• 3:05
  store
• 3:05
  or
• 3:06
  a
• 3:06
  given
• 3:06
  warehouse,
• 3:07
  etc.
• 3:07
  The
• 3:07
  support
• 3:08
  structure
• 3:08
  they
• 3:08
  have
• 3:08
  too.
• 3:09
  The
• 3:09
  support
• 3:09
  structure.
• 3:10
  If
• 3:10
  something
• 3:10
  goes
• 3:10
  wrong,
• 3:11
  how
• 3:11
  do
• 3:11
  they
• 3:11
  support
• 3:11
  it?
• 3:12
  Okay,
• 3:12
  so
• 3:12
  I
• 3:13
  want
• 3:13
  to
• 3:13
  dig
• 3:13
  into
• 3:13
  that
• 3:13
  a
• 3:14
  little
• 3:14
  bit
• 3:14
  now
• 3:14
  as
• 3:14
  well.
• 3:15
  So
• 3:15
  I
• 3:16
  know
• 3:16
  you
• 3:16
  and
• 3:16
  I
• 3:16
  were
• 3:16
  talking
• 3:16
  this
• 3:16
  beforehand
• 3:17
  too,
• 3:17
  that
• 3:18
  you
• 3:18
  know,
• 3:18
  so
• 3:18
  much
• 3:18
  of
• 3:18
  retail
• 3:19
  technology
• 3:19
  is
• 3:19
  point
• 3:19
  to
• 3:20
  point
• 3:20
  in
• 3:20
  terms
• 3:20
  of
• 3:20
  its
• 3:21
  solution
• 3:21
  orientation
• 3:22
  versus
• 3:22
  taking
• 3:22
  a
• 3:22
  holistic
• 3:23
  approach.
• 3:23
  But
• 3:24
  I
• 3:24
  imagine
• 3:24
  sometimes
• 3:25
  that
• 3:25
  is
• 3:25
  the
• 3:25
  right
• 3:25
  approach.
• 3:26
  How
• 3:26
  do
• 3:26
  you
• 3:26
  balance,
• 3:27
  you
• 3:28
  know,
• 3:28
  as
• 3:28
  a
• 3:28
  retail
• 3:28
  executive
• 3:29
  or
• 3:29
  how
• 3:29
  do
• 3:29
  you
• 3:29
  recommend
• 3:30
  retail
• 3:30
  executives
• 3:31
  look
• 3:31
  at
• 3:31
  that
• 3:31
  question
• 3:31
  of
• 3:31
  point
• 3:32
  to
• 3:32
  point
• 3:32
  versus
• 3:33
  a
• 3:33
  holistic
• 3:33
  technology
• 3:34
  solution?
• 3:34
  Sure.
• 3:34
  For
• 3:35
  many,
• 3:35
  many
• 3:35
  years,
• 3:35
  point
• 3:36
  to
• 3:36
  point
• 3:36
  solutions
• 3:37
  have
• 3:37
  been
• 3:38
  the
• 3:38
  mantra
• 3:38
  of
• 3:39
  buying.
• 3:40
  The
• 3:40
  problem
• 3:40
  that
• 3:40
  exists
• 3:41
  today
• 3:41
  is
• 3:42
  that
• 3:42
  these
• 3:42
  point
• 3:43
  to
• 3:43
  point
• 3:43
  solutions
• 3:44
  often
• 3:44
  don't
• 3:45
  connect
• 3:45
  each
• 3:45
  other.
• 3:46
  So
• 3:46
  you've
• 3:46
  got
• 3:46
  a
• 3:47
  silo
• 3:47
  here
• 3:47
  and
• 3:47
  a
• 3:47
  silo
• 3:48
  here
• 3:48
  and
• 3:48
  a
• 3:48
  silo
• 3:49
  here.
• 3:49
  One
• 3:50
  of
• 3:50
  the
• 3:50
  things
• 3:50
  that
• 3:51
  I
• 3:51
  am
• 3:51
  impressed
• 3:51
  about
• 3:52
  Simbi,
• 3:52
  more
• 3:53
  than
• 3:53
  any
• 3:53
  other
• 3:53
  company
• 3:54
  I've
• 3:54
  seen
• 3:54
  in
• 3:54
  the
• 3:54
  market
• 3:55
  is
• 3:56
  that
• 3:56
  I
• 3:56
  see
• 3:57
  a
• 3:57
  solution
• 3:58
  which
• 3:58
  connects
• 3:59
  the
• 3:59
  store
• 4:00
  to
• 4:00
  the
• 4:01
  physical
• 4:02
  warehouse,
• 4:03
  to
• 4:03
  the
• 4:03
  physical
• 4:03
  merchandising
• 4:04
  organization,
• 4:05
  to
• 4:06
  the
• 4:06
  physical
• 4:06
  supply
• 4:06
  chain.
• 4:07
  So
• 4:08
  what's
• 4:08
  critical
• 4:09
  when
• 4:09
  you're
• 4:09
  thinking
• 4:09
  about
• 4:10
  technology
• 4:11
  beyond
• 4:12
  point
• 4:12
  to
• 4:12
  point
• 4:13
  is
• 4:13
  that
• 4:13
  how
• 4:14
  is
• 4:14
  it
• 4:14
  going
• 4:14
  to
• 4:14
  change
• 4:14
  the
• 4:14
  operating
• 4:15
  model?
• 4:16
  Right,
• 4:17
  because.
• 4:18
  So
• 4:18
  what
• 4:18
  you're
• 4:18
  saying
• 4:18
  is
• 4:18
  there's
• 4:18
  a
• 4:19
  lot
• 4:19
  of
• 4:19
  option
• 4:19
  value
• 4:20
  in
• 4:20
  a
• 4:20
  solution
• 4:21
  like
• 4:21
  Simbi
• 4:21
  in
• 4:21
  terms
• 4:21
  of
• 4:22
  robotics
• 4:22
  and
• 4:22
  automation.
• 4:23
  Even
• 4:23
  connects
• 4:23
  to
• 4:23
  end
• 4:24
  customer
• 4:24
  too,
• 4:24
  right?
• 4:25
  Absolutely.
• 4:26
  How
• 4:26
  do
• 4:26
  you
• 4:26
  think
• 4:26
  about
• 4:27
  that?
• 4:27
  Boy,
• 4:27
  you
• 4:27
  know,
• 4:27
  I
• 4:28
  tell
• 4:28
  you
• 4:28
  what,
• 4:29
  in
• 4:30
  retail,
• 4:30
  being
• 4:30
  a
• 4:30
  retailer
• 4:31
  myself,
• 4:32
  winning
• 4:32
  at
• 4:32
  the
• 4:32
  shelf
• 4:32
  is
• 4:33
  critical.
• 4:33
  Getting
• 4:34
  the
• 4:34
  stuff
• 4:34
  on
• 4:34
  the
• 4:34
  shelf
• 4:34
  that
• 4:35
  people
• 4:35
  want
• 4:35
  to
• 4:35
  buy
• 4:35
  is
• 4:35
  critical.
• 4:36
  The
• 4:36
  worst
• 4:36
  thing
• 4:36
  that
• 4:36
  we
• 4:37
  had
• 4:37
  during
• 4:37
  COVID
• 4:38
  is
• 4:38
  you
• 4:38
  walked
• 4:38
  in
• 4:38
  the
• 4:38
  store
• 4:39
  and
• 4:39
  you
• 4:39
  saw
• 4:39
  how
• 4:40
  the
• 4:40
  shelves
• 4:40
  empty.
• 4:41
  Well,
• 4:41
  being
• 4:42
  able
• 4:42
  to
• 4:43
  establish
• 4:44
  a
• 4:44
  new
• 4:44
  data
• 4:44
  set
• 4:45
  to
• 4:45
  understand
• 4:46
  what's
• 4:46
  on
• 4:46
  the
• 4:46
  shelf
• 4:46
  is
• 4:47
  critical.
• 4:47
  And
• 4:47
  by
• 4:47
  the
• 4:48
  way,
• 4:48
  I
• 4:48
  think
• 4:48
  one
• 4:48
  of
• 4:48
  the
• 4:49
  strategic
• 4:49
  differentiators
• 4:50
  going
• 4:50
  forward
• 4:51
  is
• 4:51
  the
• 4:51
  data
• 4:52
  sets
• 4:52
  that
• 4:52
  are
• 4:52
  being
• 4:53
  developed
• 4:53
  today
• 4:54
  that
• 4:54
  are
• 4:54
  not
• 4:54
  in
• 4:54
  place
• 4:55
  today.
• 4:56
  And
• 4:56
  right
• 4:56
  price,
• 4:57
  too?
• 4:57
  Absolutely,
• 4:58
  absolutely.
• 4:59
  Make
• 4:59
  sure
• 4:59
  the
• 4:59
  price
• 4:59
  is
• 4:59
  going
• 4:59
  out
• 5:00
  right
• 5:00
  for
• 5:00
  your
• 5:00
  customers.
• 5:00
  You
• 5:01
  know,
• 5:01
  you
• 5:01
  know,
• 5:01
  the
• 5:02
  pricing
• 5:02
  issue,
• 5:03
  the
• 5:04
  price
• 5:04
  tags,
• 5:04
  price
• 5:05
  elasticity,
• 5:06
  shelf
• 5:06
  tags.
• 5:07
  I
• 5:07
  mean,
• 5:07
  it's
• 5:07
  really
• 5:08
  critical
• 5:08
  to
• 5:08
  think
• 5:08
  differently
• 5:09
  about
• 5:10
  how
• 5:10
  to
• 5:10
  get
• 5:10
  optimized
• 5:11
  pricing
• 5:11
  and
• 5:11
  on
• 5:11
  the
• 5:12
  optimized
• 5:12
  shelf.
• 5:13
  Well,
• 5:13
  Tom,
• 5:14
  I'm
• 5:14
  going
• 5:14
  to
• 5:14
  put
• 5:15
  you
• 5:15
  to
• 5:15
  the
• 5:15
  test
• 5:16
  a
• 5:16
  little
• 5:16
  bit
• 5:16
  now
• 5:17
  because
• 5:18
  you
• 5:19
  have
• 5:19
  so
• 5:19
  much
• 5:19
  experience,
• 5:20
  you're
• 5:21
  working
• 5:21
  with
• 5:22
  retail
• 5:22
  executives,
• 5:22
  as
• 5:23
  we
• 5:23
  mentioned,
• 5:23
  day
• 5:23
  in
• 5:23
  and
• 5:23
  day
• 5:24
  out.
• 5:24
  Who
• 5:25
  do
• 5:25
  you
• 5:25
  think
• 5:25
  is
• 5:25
  doing
• 5:25
  this
• 5:26
  the
• 5:26
  right
• 5:26
  way?
• 5:26
  Which
• 5:27
  retailers
• 5:27
  or
• 5:28
  executives
• 5:28
  out
• 5:28
  there
• 5:29
  have
• 5:29
  really
• 5:29
  been
• 5:30
  able
• 5:30
  to
• 5:30
  think
• 5:31
  of
• 5:31
  this
• 5:31
  as
• 5:31
  a
• 5:31
  cohesive
• 5:32
  investment
• 5:33
  that's
• 5:33
  going
• 5:33
  to
• 5:34
  tie
• 5:34
  into
• 5:34
  multiple
• 5:35
  touch
• 5:35
  points?
• 5:35
  Well,
• 5:36
  there's
• 5:36
  so
• 5:36
  many
• 5:36
  technologies
• 5:37
  going
• 5:37
  to
• 5:37
  market,
• 5:38
  so
• 5:38
  there
• 5:38
  are
• 5:38
  so
• 5:39
  many
• 5:39
  different
• 5:39
  retailers
• 5:40
  being
• 5:40
  successful.
• 5:41
  But
• 5:41
  let
• 5:41
  me
• 5:41
  talk
• 5:41
  about
• 5:42
  a
• 5:42
  couple
• 5:42
  that
• 5:42
  I'm
• 5:43
  really
• 5:43
  impressed
• 5:43
  with.
• 5:44
  You
• 5:44
  know,
• 5:45
  I'm
• 5:45
  awfully
• 5:46
  impressed
• 5:46
  with
• 5:47
  what
• 5:47
  I'm
• 5:47
  seeing
• 5:47
  occurring
• 5:48
  in
• 5:48
  the
• 5:48
  world
• 5:49
  of
• 5:49
  Walmart,
• 5:50
  in
• 5:50
  fact,
• 5:50
  that
• 5:51
  they're
• 5:51
  beginning
• 5:51
  to
• 5:52
  think
• 5:52
  about
• 5:52
  how
• 5:52
  to
• 5:53
  change
• 5:53
  the
• 5:53
  game.
• 5:55
  There
• 5:55
  are
• 5:55
  smaller
• 5:56
  retailers
• 5:57
  who,
• 5:57
  and
• 5:57
  of
• 5:58
  course,
• 5:58
  they
• 5:58
  can
• 5:58
  afford
• 5:58
  to
• 5:59
  do
• 5:59
  lots
• 5:59
  of
• 5:59
  experimentation
• 6:00
  on
• 6:00
  technologies.
• 6:01
  But
• 6:01
  there
• 6:02
  are,
• 6:02
  there
• 6:02
  are
• 6:02
  a
• 6:02
  few
• 6:02
  retailers
• 6:03
  that
• 6:03
  come
• 6:03
  to
• 6:04
  mind
• 6:04
  that
• 6:04
  are,
• 6:05
  you
• 6:05
  know,
• 6:05
  frankly,
• 6:06
  leading
• 6:06
  the
• 6:07
  charge
• 6:07
  in
• 6:07
  a
• 6:07
  very
• 6:07
  subtle
• 6:08
  fashion.
• 6:08
  A
• 6:08
  government
• 6:08
  called
• 6:09
  schnooks
• 6:09
  in
• 6:09
  St.
• 6:10
  Louis.
• 6:10
  Schnooks
• 6:11
  in
• 6:11
  St.
• 6:11
  Louis.
• 6:12
  What
• 6:13
  a
• 6:13
  remarkable
• 6:14
  organization
• 6:14
  in
• 6:14
  the
• 6:15
  way
• 6:15
  that
• 6:15
  they're
• 6:15
  adopting
• 6:16
  technology
• 6:17
  or
• 6:17
  adapting
• 6:18
  technology
• 6:18
  in
• 6:19
  their
• 6:19
  environment.
• 6:20
  People
• 6:21
  like
• 6:21
  BJ's
• 6:21
  wholesale,
• 6:22
  I
• 6:22
  mean,
• 6:22
  another
• 6:22
  organization,
• 6:24
  some
• 6:24
  European
• 6:24
  retailers.
• 6:25
  There's
• 6:25
  a
• 6:25
  huge,
• 6:26
  huge
• 6:26
  opportunity
• 6:27
  occurring
• 6:27
  here.
• 6:28
  And
• 6:28
  the
• 6:28
  early
• 6:29
  winners
• 6:29
  are
• 6:30
  not
• 6:30
  only
• 6:31
  applying
• 6:31
  technology,
• 6:32
  but
• 6:32
  they're
• 6:32
  learning
• 6:33
  how
• 6:33
  to
• 6:33
  apply
• 6:33
  the
• 6:33
  technology.
• 6:34
  And
• 6:34
  that's
• 6:34
  a
• 6:34
  real
• 6:34
  big
• 6:35
  issue.
• 6:35
  So
• 6:35
  let's
• 6:35
  press
• 6:35
  you
• 6:35
  on
• 6:36
  that.
• 6:36
  So
• 6:36
  Schnooks,
• 6:36
  we
• 6:36
  talk
• 6:37
  a
• 6:37
  lot
• 6:37
  about
• 6:37
  them.
• 6:37
  In
• 6:37
  fact,
• 6:38
  I
• 6:38
  think
• 6:38
  we
• 6:38
  name
• 6:38
  them
• 6:38
  the
• 6:39
  most
• 6:39
  innovative
• 6:39
  grocer
• 6:40
  in
• 6:40
  America.
• 6:41
  What
• 6:41
  specifically
• 6:42
  about
• 6:42
  them
• 6:42
  or
• 6:43
  what
• 6:43
  they're
• 6:43
  doing
• 6:44
  do
• 6:44
  you
• 6:44
  like
• 6:45
  that
• 6:45
  makes
• 6:45
  you
• 6:45
  call
• 6:45
  them
• 6:45
  out
• 6:46
  here
• 6:46
  today?
• 6:46
  I
• 6:47
  think
• 6:47
  their
• 6:47
  ability
• 6:48
  to
• 6:48
  use
• 6:49
  technology
• 6:49
  to
• 6:50
  reduce
• 6:50
  the
• 6:51
  cost
• 6:51
  to
• 6:51
  operate
• 6:51
  the
• 6:52
  store,
• 6:52
  but
• 6:53
  more
• 6:53
  importantly,
• 6:53
  their
• 6:54
  ability
• 6:54
  to
• 6:55
  change
• 6:55
  the
• 6:55
  game
• 6:56
  with
• 6:56
  the
• 6:56
  shopper.
• 6:57
  The
• 6:57
  worst
• 6:57
  thing
• 6:58
  you
• 6:58
  have
• 6:58
  in
• 6:58
  a
• 6:58
  retail
• 6:59
  environment
• 6:59
  is
• 6:59
  to
• 7:00
  walk
• 7:00
  into
• 7:00
  a
• 7:00
  store
• 7:00
  and
• 7:01
  find
• 7:01
  out
• 7:01
  the
• 7:02
  item's
• 7:02
  not
• 7:02
  on
• 7:02
  the
• 7:02
  shelf.
• 7:03
  So
• 7:03
  being
• 7:04
  able
• 7:04
  to
• 7:04
  illustrate
• 7:05
  where
• 7:05
  the
• 7:05
  gaps
• 7:06
  are,
• 7:06
  being
• 7:06
  able
• 7:07
  to
• 7:07
  illustrate
• 7:07
  that
• 7:07
  the
• 7:07
  store's
• 7:08
  open,
• 7:09
  ready
• 7:09
  to
• 7:09
  serve
• 7:09
  the
• 7:10
  customers
• 7:10
  no
• 7:10
  matter
• 7:10
  what
• 7:10
  they
• 7:11
  want
• 7:11
  to
• 7:11
  buy.
• 7:11
  And
• 7:12
  of
• 7:12
  course,
• 7:12
  changing
• 7:13
  the
• 7:13
  inventory
• 7:14
  model
• 7:14
  and
• 7:14
  the
• 7:14
  thing
• 7:14
  I
• 7:15
  like
• 7:15
  most
• 7:15
  about
• 7:16
  what
• 7:16
  I
• 7:16
  see
• 7:16
  with
• 7:16
  Simbi
• 7:18
  is
• 7:18
  the
• 7:18
  fact
• 7:19
  that
• 7:19
  the
• 7:19
  data
• 7:19
  set
• 7:20
  is
• 7:21
  the
• 7:21
  first
• 7:21
  new
• 7:21
  data
• 7:22
  set
• 7:22
  to
• 7:22
  come
• 7:22
  to
• 7:22
  market
• 7:23
  in
• 7:23
  20
• 7:23
  years.
• 7:24
  That
• 7:24
  is
• 7:24
  going
• 7:24
  to
• 7:24
  fundamentally
• 7:25
  change
• 7:25
  the
• 7:25
  game.
• 7:26
  Right.
• 7:26
  So
• 7:26
  what
• 7:27
  you're.
• 7:27
  So
• 7:27
  what
• 7:27
  you're
• 7:27
  saying
• 7:27
  is
• 7:27
  you're
• 7:28
  calling
• 7:28
  out,
• 7:28
  they
• 7:29
  use
• 7:29
  Simbi,
• 7:30
  Simbi
• 7:30
  robot
• 7:30
  goes
• 7:30
  into
• 7:31
  Chinook,
• 7:31
  scans
• 7:31
  their
• 7:31
  store,
• 7:32
  gets
• 7:32
  that
• 7:33
  data
• 7:33
  that
• 7:33
  you're
• 7:33
  talking
• 7:33
  about
• 7:34
  in
• 7:34
  the
• 7:34
  physical
• 7:34
  environment
• 7:35
  of
• 7:35
  shelf,
• 7:36
  shelf
• 7:36
  availability,
• 7:37
  pricing,
• 7:37
  all
• 7:37
  that.
• 7:38
  And
• 7:38
  that's
• 7:38
  changing
• 7:38
  the
• 7:38
  game
• 7:39
  for
• 7:39
  them
• 7:39
  because
• 7:39
  it
• 7:39
  gives
• 7:39
  them
• 7:39
  a
• 7:39
  different
• 7:40
  perspective
• 7:40
  into
• 7:40
  their
• 7:41
  consumer.
• 7:41
  It
• 7:41
  changes
• 7:42
  the
• 7:42
  game
• 7:42
  with
• 7:42
  the
• 7:43
  consumer.
• 7:43
  And
• 7:43
  it's.
• 7:44
  Don't
• 7:44
  just
• 7:44
  scan
• 7:44
  the.
• 7:45
  They
• 7:45
  don't
• 7:45
  just
• 7:46
  scan
• 7:46
  the
• 7:46
  store,
• 7:47
  they
• 7:47
  scan
• 7:47
  the
• 7:48
  shelf.
• 7:48
  They
• 7:48
  scan
• 7:49
  the
• 7:49
  item.
• 7:50
  So
• 7:50
  one
• 7:50
  of
• 7:50
  the
• 7:50
  most
• 7:51
  powerful
• 7:51
  capabilities
• 7:52
  I've
• 7:52
  seen
• 7:52
  that
• 7:53
  they
• 7:53
  deliver
• 7:53
  is
• 7:54
  a
• 7:54
  picture
• 7:54
  of
• 7:55
  the
• 7:55
  shelf.
• 7:55
  You
• 7:56
  know,
• 7:56
  what,
• 7:56
  what
• 7:57
  should
• 7:57
  it
• 7:57
  look
• 7:57
  like?
• 7:58
  What
• 7:58
  do
• 7:58
  I
• 7:58
  have
• 7:58
  on
• 7:58
  the
• 7:59
  shelf?
• 7:59
  And
• 7:59
  that
• 8:00
  takes
• 8:00
  store
• 8:00
  managers
• 8:01
  and
• 8:01
  reduces
• 8:01
  the
• 8:02
  cost
• 8:02
  of
• 8:02
  sending
• 8:03
  Fred
• 8:03
  or
• 8:03
  Sue
• 8:04
  or
• 8:04
  Mary
• 8:04
  or
• 8:04
  Pete
• 8:04
  to
• 8:04
  go
• 8:05
  figure
• 8:05
  out
• 8:05
  what's
• 8:06
  on
• 8:06
  the
• 8:06
  shelf
• 8:06
  or
• 8:06
  not.
• 8:07
  I
• 8:07
  mean,
• 8:07
  this
• 8:07
  is
• 8:08
  a
• 8:08
  game
• 8:08
  changer.
• 8:09
  And
• 8:09
  it
• 8:09
  takes
• 8:09
  that
• 8:09
  same
• 8:10
  picture
• 8:10
  the
• 8:10
  same
• 8:10
  way
• 8:11
  every
• 8:11
  day
• 8:11
  at
• 8:12
  the
• 8:12
  same
• 8:12
  time.
• 8:13
  How
• 8:13
  about
• 8:14
  several
• 8:14
  times
• 8:14
  a
• 8:15
  day?
• 8:15
  So
• 8:15
  for
• 8:16
  the
• 8:16
  first
• 8:16
  time,
• 8:16
  you
• 8:16
  get
• 8:16
  the
• 8:17
  chance
• 8:17
  to
• 8:17
  see
• 8:17
  real
• 8:17
  movement,
• 8:18
  real
• 8:18
  movement
• 8:19
  of
• 8:19
  what's
• 8:19
  going
• 8:19
  on
• 8:19
  at
• 8:19
  the
• 8:20
  shelf.
• 8:20
  Right.
• 8:20
  And
• 8:20
  now
• 8:21
  you
• 8:21
  have
• 8:21
  Spot
• 8:21
  leveraging,
• 8:22
  computer.
• 8:22
  Vision
• 8:23
  bring
• 8:24
  that
• 8:24
  in
• 8:24
  too.
• 8:24
  Right.
• 8:25
  I
• 8:25
  tell
• 8:25
  you
• 8:25
  what,
• 8:25
  this,
• 8:26
  the
• 8:26
  Spot
• 8:27
  product
• 8:28
  is
• 8:28
  remarkable.
• 8:29
  I
• 8:29
  mean,
• 8:30
  one
• 8:30
  of
• 8:30
  the
• 8:30
  things
• 8:31
  that
• 8:31
  I
• 8:31
  think
• 8:31
  that
• 8:32
  people
• 8:32
  listening
• 8:33
  today
• 8:33
  ought
• 8:33
  to
• 8:33
  be
• 8:34
  thinking
• 8:34
  about
• 8:34
  is
• 8:34
  that
• 8:35
  the
• 8:36
  Connected
• 8:36
  Store,
• 8:38
  being
• 8:38
  able
• 8:38
  to
• 8:38
  take
• 8:39
  robotics
• 8:40
  and
• 8:40
  cameras
• 8:41
  and
• 8:41
  sensors
• 8:42
  and
• 8:43
  being
• 8:43
  able
• 8:43
  to
• 8:43
  help
• 8:44
  the
• 8:44
  store
• 8:45
  manager
• 8:45
  see
• 8:45
  on
• 8:46
  their
• 8:46
  cell
• 8:46
  phone
• 8:47
  exactly
• 8:47
  what's
• 8:47
  occurring
• 8:48
  at
• 8:48
  any
• 8:48
  given
• 8:48
  time
• 8:49
  is
• 8:49
  really
• 8:50
  powerful,
• 8:50
  changes
• 8:51
  the
• 8:51
  game
• 8:51
  with
• 8:51
  the
• 8:51
  consumer.
• 8:52
  And
• 8:52
  the
• 8:52
  Connected
• 8:53
  Store
• 8:53
  is
• 8:53
  exactly
• 8:54
  why
• 8:54
  we
• 8:54
  do
• 8:55
  what
• 8:55
  we
• 8:55
  do
• 8:55
  at
• 8:56
  Omnito.
• 8:56
  So,
• 8:56
  Tom,
• 8:57
  thank
• 8:57
  you
• 8:57
  so
• 8:57
  much
• 8:57
  for
• 8:57
  being
• 8:58
  with
• 8:58
  us
• 8:58
  today.
• 8:58
  It
• 8:58
  was
• 8:59
  a
• 8:59
  pleasure
• 8:59
  meeting
• 8:59
  you
• 8:59
  and
• 9:00
  getting
• 9:00
  to
• 9:00
  talk.
• 9:01
  The
• 9:01
  Connected
• 9:01
  Store,
• 9:02
  as
• 9:02
  we
• 9:02
  always
• 9:03
  say,
• 9:03
  Shazbot,
• 9:04
  nanu,
• 9:04
  nanu.
• 9:04
  Live
• 9:05
  long
• 9:05
  and
• 9:05
  prosper,
• 9:05
  and
• 9:05
  may
• 9:06
  the
• 9:06
  force
• 9:06
  be
• 9:06
  with
• 9:06
  you.
• 9:07
  Great
• 9:07
  to
• 9:07
  see
• 9:08
  you
• 9:08
  today.
• 9:08
  Thank
• 9:09
  you.
• 9:09
  My
• 9:09
  gosh,
• 9:10
  I
• 9:10
  don't
• 9:10
  think
• 9:10
  we
• 9:10
  need
• 9:10
  our
• 9:11
  tagline
• 9:11
  on
• 9:12
  top
• 9:12
  of
• 9:12
  that
• 9:12
  one.
• 9:12
  We've
• 9:12
  got
• 9:13
  it,
• 9:13
  but
• 9:13
  we'll
• 9:13
  give
• 9:13
  it
• 9:14
  anyway.
• 9:14
  Be
• 9:14
  careful
• 9:15
  out
• 9:15
  there.