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109. If Your Estate Agency Was a Hotel... Reed Diffuser Concierge vs Static Caravan in a Highrise
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In this episode of The Complete Agent Podcast, James Kendall and Ian Storey reflect on a strong week in agency and a hugely positive TCA Mastermind in Manchester. They discuss standout listing activity, the impact of consistent direct mail, and why premium positioning continues to attract better instructions, better fees and stronger clients.
A big part of the conversation centres around culture, leadership and autonomy within an estate agency business. James and Ian unpack what makes a team thrive, why difficult conversations matter, and how the standard you tolerate…
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