Ep 20 | Ellie Yates

Mastering CS: Candid Leader Insights · Oct 4, 2024 · 25m

Here’s a new episode from our podcast - in which Irina Cismas talks to Ellie Yates, the Head of Customer Success at Signable. In this episode, Ellie shares amazing insights about her journey in CS, the challenges she overcame, and the strategies she implemented.

What You’ll Learn:

How to structure the CS team

How to maintain a good relationship with sales

Crucial skills for customer success professionals

What to prioritize in customer success

The importance of the right tool stack for CS

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☑️ automate daily tasks through Playbooks ☑️ build individual customer…