Latest / Revenue Problem Solvers
Your Health Score Is Green. Your Customer Already Left. | Lukas Alexander
Your customer's health score looks fine. Their relationship with your team already went cold months ago, and that's the part most CS teams never catch in time.
Lukas Alexander, VP of Customer Success at ChurnZero and former 8-year CS leader at Cision, joins Karl to break down why multi-year deals don't actually solve churn, they just delay the conversation you should be having in month two. They dig into why relationship data now catches churn signals earlier than usage data ever could, why seat-based pricing is collapsing as AI lets one person do the work of five, and why CFOs are suddenly…
The skinny
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