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The Insurance Claims Roadmap: From Crisis to Coverage · That Home Loan Hub

• 0:10
  Speaker 1: Hello and welcome back to that Home Loan Hub.
• 0:12
  Speaker 1: Today we are covering a very, very important topic.
• 0:16
  Speaker 1: If you have insurance and if you ever thought how do I make a claim, stay tuned in.
• 0:21
  Speaker 1: I'm joined by Rebecca.
• 0:22
  Speaker 1: Hello, rebecca, hi Hi.
• 0:24
  Speaker 1: So how to make a claim?
• 0:26
  Speaker 1: Super important, because we talked about what sort of insurance you can get, but how do you actually make a?
• 0:32
  Speaker 2: claim, especially you've been paying for it all this time.
• 0:34
  Speaker 2: So end can get.
• 0:35
  Speaker 2: But how do you actually make a claim, especially you've been paying for it all this time.
• 0:36
  Speaker 2: So at the end of day you've got an advisor, unless you've taken out through a bank.
• 0:39
  Speaker 2: But you've got a bank, you've.
• 0:41
  Speaker 2: You can't.
• 0:41
  Speaker 2: First point of contact is contacting the person who looks after your insurance.
• 0:45
  Speaker 2: If you don't have someone who looks after your insurance, then contacting the insurance company is probably your best bet.
• 0:54
  Speaker 2: But hopefully you know where you're insured yeah exactly.
• 0:57
  Speaker 2: There's factors, but at the end of the day, an advisor's job is to check in with you every year.
• 1:02
  Speaker 2: You should know who you have, and if you don't, then that's a bigger problem.
• 1:07
  Speaker 2: So we'll go on the basis of you know your advisor for now.
• 1:12
  Speaker 2: So contact us.
• 1:14
  Speaker 2: We can help you through the whole process.
• 1:16
  Speaker 2: Especially if it's a major thing, like if it's a small health claim, chances are you've got an app with the, with the health insurer.
• 1:23
  Speaker 2: You can literally just do it on your phone and get an answer pretty quickly.
• 1:27
  Speaker 2: If it's a life trauma, income protection, mortgage protection come to us.
• 1:33
  Speaker 2: We can help you the whole way through.
• 1:34
  Speaker 2: You're're going through something serious if any of those are being claimed on something major, and we'll just help you.
• 1:40
  Speaker 2: It's that simple.
• 1:40
  Speaker 2: We get the forms, we help you fill them out, we get them to the insurer, we get them to push the claim through as quickly as possible.
• 1:48
  Speaker 1: And often we might find things that you didn't even know about, that you could claim on.
• 1:53
  Speaker 2: Absolutely so.
• 1:54
  Speaker 2: Then there's that factor too, which is why, in a previous one, we've spoken about policy anniversaries and how important they are, because we can talk about that and talk about if anything's happened in the last year or two years that you could potentially claim on.
• 2:09
  Speaker 1: Okay.
• 2:09
  Speaker 1: So how to make a claim?
• 2:10
  Speaker 1: Step one contact your advisor.
• 2:12
  Speaker 1: If you don't have an advisor, contact your provider.
• 2:16
  Speaker 1: If you don't know who your provider is, check your bank statement.
• 2:20
  Speaker 1: You will see who you're paying to Exactly.
• 2:23
  Speaker 1: Step one.
• 2:23
  Speaker 1: Step two talk to your advisor and explain everything, what happened.
• 2:30
  Speaker 1: Don't hold back.
• 2:30
  Speaker 1: We are not here to judge.
• 2:33
  Speaker 2: We listen, we take it in and we'll find a way, probably to claim for more things than you thought would be possible absolutely, and the thing is a lot of people don't know what cover they've got, like they may have.
• 2:43
  Speaker 2: They know they've got something.
• 2:44
  Speaker 2: So really that's probably an addendum to step one if you know what you've got would be helpful, um, because you know if you can potentially claim.
• 2:52
  Speaker 2: Um, life cover is a very straightforward one.
• 2:55
  Speaker 2: Obviously, if someone passes away, you know you can claim on that.
• 3:01
  Speaker 2: But then there's built-in things like a terminal illness.
• 3:05
  Speaker 2: So if someone's been diagnosed they've got 12 months or less to live, they can actually claim on that earlier and use that money to either enjoy the last of their months or even try some sort of treatment overseas that might not be available here.
• 3:20
  Speaker 1: Yeah, and then live longer, and we had those cases where people did get insurance, and then they lived way beyond.
• 3:26
  Speaker 2: Yeah, and people don't know about the terminal illness part of it.
• 3:29
  Speaker 1: But also I think a lot of people don't realize of all the other benefits that come with that, like, for instance, counseling, you know, financial advice help and things like that that are built in with some of your insurances that you actually have access to those services.
• 3:43
  Speaker 1: I know there's like, for instance, with the cancer treatments.
• 3:47
  Speaker 1: There is also access to certain specialists that can talk you through certain things.
• 3:54
  Speaker 1: I'm thinking, for instance, breast cancer, you know, even if they have full surgery to remove the breast, you could have access to a counselor, psychologist to talk about the aspects of that.
• 4:07
  Speaker 1: But also you could have access to someone that does implants and things like that, you know?
• 4:14
  Speaker 1: So there are lots of different benefits within the insurance, apart from getting a payout.
• 4:20
  Speaker 2: There are other Absolutely, and a big one is when you get a massive like a lump sum payout, the financial advice part of it.
• 4:28
  Speaker 2: That's a massive one.
• 4:29
  Speaker 2: I think it's about depending on the insurer again, about $2,500 they'll put towards someone to give you the advice on what to use the money for and how to structure it best, depending on your situation.
• 4:41
  Speaker 2: And that counselling I mean that counselling one's massive because even if you're going through that's pretty much built in, that's built into all of them, you know, because any of those claims is going to be a major thing that you're going through no-transcript.
• 5:02
  Speaker 1: Yeah, no, this is.
• 5:03
  Speaker 1: This is big, this is absolutely big.
• 5:04
  Speaker 1: So, absolutely, guys.
• 5:06
  Speaker 1: If, what would like you to do?
• 5:08
  Speaker 1: If you're listening to this, get home.
• 5:10
  Speaker 1: If you're in a car right now or at work, get home, check what policies you have and make sure that number, that email address or your contact details for your advisor is readily available to you should you need it.
• 5:25
  Speaker 1: And maybe I don't know, come up with a little notebook of all the important contacts and just keep it all in one place, because you don't want to be, you know, given a terrible news that you got only 12 months to live.
• 5:37
  Speaker 1: And then, on top of that stress, trying to stress out who was the advisor, because, you know, I'll tell you a story.
• 5:43
  Speaker 1: About 10 years ago I had this friend and her husband.
• 5:47
  Speaker 1: He was a GP and unfortunately he got really sick and he died shortly after.
• 5:53
  Speaker 1: And she was panicking.
• 5:55
  Speaker 1: She didn't know what insurance he had because he was dealing with all the finances.
• 5:59
  Speaker 1: She was a stay-at-home mom and she suddenly realized all those bills were coming in because he just opened a new clinic, so the rent needed to be paid, the credit cards needed to be paid, everything, and she had no idea what he was covered for.
• 6:11
  Speaker 1: So I had to sit down with her and we had to go through all his paperwork trying to uncover where was he covered, what insurance he had.
• 6:19
  Speaker 1: All of this that added a tremendous stress to his family at the time where all she needed, all she wanted to do is to be next to him in the hospital and spend all the time just being with him.
• 6:31
  Speaker 1: And she couldn't because she had to get, you know, the bills sorted and keep the roof over their head Absolutely, and I think that's where it comes into play.
• 6:41
  Speaker 2: Like, I mean, obviously in a lot of relationships it is one person that does look after all of that.
• 6:46
  Speaker 2: But having that plan in place if something happens, and even if we'll say, the wife in this instance didn't have a lot of input into the insurance side of things at least having some sort of introduction at some point to the advisor, even by email or something, so she at least knows who to go to yeah, as you know, even even if she's not on the policy in any other way other than either as an owner or or not at all, just as someone who's going to have to get in touch with the advisor or something happens.
• 7:20
  Speaker 1: Yeah, no, very, very important episode.
• 7:21
  Speaker 1: Thank you so much, rebecca.
• 7:23
  Speaker 1: I hope the listeners today have learned about it.
• 7:25
  Speaker 1: And, guys, if you want to learn more about insurances, rebecca and I are running a webinar in September and feel free to come and register.
• 7:34
  Speaker 1: It will be a free webinar and we're going to cover everything to do with insurances.
• 7:36
  Speaker 1: Thank you, goodbye.