743. Why You Need Customer-Centricity to Survive
Another vague COVID email asking how you can help isn’t going to cut it.
You should already know how you can help your customers. That’s real customer-centricity, and it’s the only way you’re going to survive this pandemic.
In this Takeover episode, Ethan Beute, host of The Customer Experience Podcast, discusses customer-centricity with Todd Hockenberry, consultant and B2B advisor at Top Line Results.
The skinny
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