Latest / Scaling Up with Fexingo: How Small Businesses Become Mid-Market Companies
How a Laundromat Scaled to 30 Million by Fixing Machine Reliability
In this episode of Scaling Up with Fexingo, hosts Lucas and Luna explore how a small three-store laundromat chain in Minneapolis reached $30 million in revenue by making a counterintuitive bet: they slowed down their machines. Founder Terry O'Leary discovered that his high-speed, high-maintenance washers were causing $200,000 a year in repair costs and customer churn. By switching to slower, industrial-grade machines with longer warranties, his uptime hit 99.5%, revenue per store doubled, and he expanded to 15 locations. Lucas and Luna break down the unit economics, the decision to…
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