He Stopped Answering His Clients' Phones. A Third of His Revenue Walked. | James Donovan
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What would you cut from your agency if your peace of mind was on the line?
In this episode of the Agency Advantage Podcast, Brad Starnes sits down with James Donovan, owner of Accounting Leads Now, to unpack how an agency doing marketing, VA work, and inbound phone answering for $1,500 a month hit a breaking point, the decision to stop answering clients' phones even though it cost him about a third of his revenue, and the rebrand that turned Nine Two Media and CFO Chronicles into Accounting Leads Now.
James didn't start in accounting. After a layoff he was biking door to door…
The skinny
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