Latest / Women in The Coaching Arena / 94 | Next Level Series - Day 3 - Building Raving Fans: The art of client care that turns into loyalty and referrals

Transcript

94 | Next Level Series - Day 3 - Building Raving Fans: The art of client care that turns into loyalty and referrals · Women in The Coaching Arena

• 1:11
  This
• 1:11
  is
• 1:11
  a
• 1:11
  special
• 1:12
  three
• 1:12
  day
• 1:12
  podcast
• 1:13
  series
• 1:13
  designed
• 1:14
  for
• 1:14
  coaches
• 1:15
  who
• 1:15
  are
• 1:15
  ready
• 1:16
  to
• 1:16
  up
• 1:17
  their
• 1:17
  game
• 1:17
  by
• 1:18
  building
• 1:18
  scalable
• 1:19
  offers,
• 1:20
  building
• 1:20
  out
• 1:20
  their
• 1:21
  systems,
• 1:22
  perhaps
• 1:22
  delegating
• 1:23
  to
• 1:23
  a
• 1:23
  team
• 1:24
  and
• 1:24
  maintaining
• 1:25
  a
• 1:25
  really
• 1:25
  high
• 1:26
  client
• 1:26
  experience
• 1:27
  to
• 1:27
  build
• 1:28
  and
• 1:28
  maintain
• 1:29
  your
• 1:29
  retention
• 1:30
  rate.
• 1:31
  Over
• 1:31
  the
• 1:31
  next
• 1:31
  few
• 1:32
  days
• 1:32
  I
• 1:32
  will
• 1:32
  share
• 1:33
  my
• 1:33
  own
• 1:33
  journey
• 1:34
  of
• 1:34
  doing
• 1:34
  these
• 1:35
  things
• 1:35
  as
• 1:36
  well
• 1:36
  as
• 1:36
  actionable
• 1:37
  steps
• 1:37
  to
• 1:37
  help
• 1:38
  you
• 1:38
  make
• 1:38
  your
• 1:38
  coaching
• 1:39
  business
• 1:39
  more
• 1:40
  sustainable
• 1:40
  and
• 1:41
  impactful.
• 1:42
  Do
• 1:43
  follow
• 1:43
  along
• 1:43
  for
• 1:44
  the
• 1:44
  next
• 1:44
  three
• 1:44
  days.
• 1:45
  Join
• 1:45
  the
• 1:45
  conversation
• 1:46
  in
• 1:46
  our
• 1:47
  free
• 1:47
  Slack
• 1:47
  community
• 1:48
  over
• 1:48
  this
• 1:49
  next
• 1:49
  week
• 1:49
  where
• 1:50
  we
• 1:50
  will
• 1:50
  explore
• 1:51
  each
• 1:51
  topic
• 1:52
  further
• 1:52
  and
• 1:52
  you
• 1:52
  can
• 1:53
  ask
• 1:53
  for
• 1:53
  my
• 1:53
  support
• 1:54
  and
• 1:54
  support
• 1:54
  of
• 1:54
  other
• 1:55
  coaches.
• 1:56
  I
• 1:56
  hope
• 1:56
  you
• 1:56
  love
• 1:56
  this
• 1:57
  three
• 1:57
  day
• 1:57
  Next
• 1:58
  Level
• 1:58
  series.
• 1:59
  If
• 1:59
  you
• 1:59
  are
• 2:00
  looking
• 2:00
  for
• 2:00
  our
• 2:01
  regular
• 2:01
  episodes,
• 2:02
  you
• 2:02
  will
• 2:02
  find
• 2:02
  it
• 2:03
  as
• 2:03
  usual
• 2:03
  on
• 2:04
  Thursday.
• 2:06
  Hello,
• 2:06
  welcome
• 2:07
  to
• 2:07
  the
• 2:07
  third
• 2:08
  and
• 2:08
  final
• 2:08
  Next
• 2:09
  Level
• 2:09
  podcast
• 2:10
  series.
• 2:10
  I
• 2:10
  hope
• 2:10
  you
• 2:11
  have
• 2:11
  enjoyed
• 2:11
  this
• 2:11
  week
• 2:12
  to
• 2:12
  paint
• 2:12
  the
• 2:13
  picture
• 2:13
  of
• 2:13
  the
• 2:14
  inside
• 2:14
  of
• 2:14
  someone's
• 2:15
  business
• 2:15
  who
• 2:15
  has
• 2:15
  done
• 2:16
  the
• 2:16
  initial
• 2:16
  build
• 2:17
  phase.
• 2:17
  So
• 2:18
  once
• 2:18
  you
• 2:18
  have
• 2:18
  built
• 2:19
  your
• 2:19
  business,
• 2:19
  have
• 2:20
  an
• 2:20
  established
• 2:20
  client
• 2:21
  base,
• 2:21
  then
• 2:22
  often
• 2:22
  you
• 2:22
  may
• 2:22
  start
• 2:23
  to
• 2:23
  consider
• 2:24
  moving
• 2:24
  to
• 2:25
  next
• 2:25
  level
• 2:25
  strategies.
• 2:26
  So
• 2:26
  that
• 2:26
  is
• 2:26
  what
• 2:26
  we
• 2:27
  have
• 2:27
  covered
• 2:27
  this
• 2:27
  week.
• 2:28
  Monday
• 2:28
  we
• 2:29
  talked
• 2:29
  about
• 2:29
  leverage
• 2:30
  programs,
• 2:31
  Tuesday
• 2:31
  we
• 2:31
  talked
• 2:32
  about
• 2:32
  team
• 2:32
  and
• 2:33
  systems
• 2:33
  and
• 2:33
  today
• 2:34
  I'm
• 2:34
  going
• 2:34
  to
• 2:34
  cover
• 2:35
  client
• 2:35
  experience
• 2:36
  and
• 2:36
  how
• 2:37
  to
• 2:37
  build
• 2:37
  raving
• 2:38
  fans
• 2:38
  into
• 2:38
  your
• 2:39
  business
• 2:39
  who
• 2:39
  stay
• 2:40
  with
• 2:40
  you
• 2:40
  for
• 2:40
  years
• 2:41
  and
• 2:41
  who
• 2:41
  build
• 2:42
  that
• 2:42
  system
• 2:42
  of
• 2:42
  referrals
• 2:43
  for
• 2:43
  you
• 2:44
  in
• 2:44
  your
• 2:44
  business.
• 2:46
  I
• 2:46
  feel
• 2:47
  so
• 2:47
  lucky
• 2:48
  that
• 2:48
  in
• 2:48
  2023
• 2:49
  I
• 2:49
  set
• 2:49
  my
• 2:50
  word
• 2:50
  of
• 2:50
  the
• 2:50
  year
• 2:50
  which
• 2:51
  was
• 2:51
  championing
• 2:52
  and
• 2:52
  I
• 2:52
  literally
• 2:53
  wrote
• 2:53
  in
• 2:53
  brackets
• 2:53
  both
• 2:54
  me
• 2:54
  them
• 2:54
  and
• 2:55
  them
• 2:55
  me
• 2:56
  and
• 2:56
  it
• 2:56
  has
• 2:57
  really
• 2:57
  materialized
• 2:58
  this
• 2:58
  year
• 2:59
  with
• 2:59
  my
• 2:59
  clients
• 2:59
  championing
• 3:00
  me
• 3:01
  even
• 3:01
  more
• 3:01
  than
• 3:02
  I
• 3:02
  feel
• 3:02
  like
• 3:02
  I
• 3:02
  champion
• 3:03
  them
• 3:03
  sometimes.
• 3:04
  So
• 3:04
  I
• 3:05
  am
• 3:05
  super
• 3:05
  super
• 3:05
  blessed
• 3:06
  and
• 3:06
  that
• 3:06
  is
• 3:06
  why
• 3:06
  I
• 3:07
  wanted
• 3:07
  to
• 3:07
  include
• 3:08
  this
• 3:08
  episode
• 3:09
  because
• 3:10
  it
• 3:10
  really
• 3:10
  helps
• 3:11
  when
• 3:11
  you
• 3:11
  have
• 3:12
  that
• 3:12
  social
• 3:12
  proof
• 3:12
  and
• 3:13
  other
• 3:13
  people
• 3:13
  saying
• 3:14
  that
• 3:14
  you
• 3:14
  are
• 3:14
  great
• 3:15
  at
• 3:15
  what
• 3:15
  you
• 3:15
  do
• 3:16
  and
• 3:16
  sending
• 3:16
  other
• 3:17
  clients
• 3:17
  your
• 3:17
  way,
• 3:18
  maybe
• 3:18
  posting
• 3:19
  on
• 3:19
  social
• 3:19
  media
• 3:20
  telling
• 3:20
  people
• 3:20
  what
• 3:20
  an
• 3:21
  impact
• 3:21
  you've
• 3:21
  made
• 3:21
  on
• 3:22
  them.
• 3:23
  That
• 3:23
  type
• 3:23
  of
• 3:23
  social
• 3:24
  proof
• 3:25
  cannot
• 3:25
  be
• 3:26
  denied
• 3:26
  or
• 3:27
  underestimated
• 3:28
  because
• 3:28
  you
• 3:29
  can
• 3:29
  tell
• 3:29
  people
• 3:29
  all
• 3:30
  you
• 3:30
  like
• 3:30
  that
• 3:30
  you
• 3:30
  are
• 3:31
  brilliant,
• 3:31
  but
• 3:31
  what
• 3:32
  really
• 3:32
  makes
• 3:32
  a
• 3:33
  difference
• 3:33
  is
• 3:33
  when
• 3:34
  others
• 3:34
  tell
• 3:34
  them
• 3:35
  so.
• 3:35
  For
• 3:35
  example,
• 3:36
  at
• 3:36
  my
• 3:37
  in
• 3:37
  person
• 3:37
  dare
• 3:37
  greatly
• 3:38
  event
• 3:38
  recently,
• 3:39
  I
• 3:39
  probably
• 3:40
  had
• 3:40
  maybe
• 3:41
  10
• 3:41
  people
• 3:42
  there
• 3:42
  who
• 3:42
  had
• 3:43
  been
• 3:43
  previous
• 3:43
  clients
• 3:45
  and
• 3:45
  20
• 3:46
  people
• 3:46
  there
• 3:46
  who
• 3:47
  haven't
• 3:47
  been
• 3:47
  clients
• 3:48
  yet.
• 3:49
  And
• 3:49
  I
• 3:49
  would
• 3:50
  say
• 3:50
  since
• 3:50
  that
• 3:50
  day,
• 3:51
  despite
• 3:51
  me
• 3:52
  not
• 3:52
  even
• 3:53
  pitching
• 3:53
  on
• 3:53
  the
• 3:54
  day
• 3:54
  to
• 3:54
  join
• 3:54
  my
• 3:54
  programs,
• 3:55
  I've
• 3:56
  had
• 3:56
  probably
• 3:57
  10
• 3:57
  sign
• 3:58
  ups
• 3:58
  either
• 3:58
  into
• 3:59
  my
• 3:59
  business
• 3:59
  of
• 3:59
  coaching
• 4:00
  program
• 4:00
  or
• 4:01
  into
• 4:01
  my
• 4:01
  next
• 4:01
  level
• 4:02
  mastermind
• 4:02
  which
• 4:02
  is
• 4:03
  starting
• 4:03
  in
• 4:03
  January.
• 4:04
  By
• 4:05
  having
• 4:05
  advocates
• 4:06
  in
• 4:06
  the
• 4:06
  room
• 4:06
  for
• 4:07
  me
• 4:07
  and
• 4:07
  my
• 4:07
  business
• 4:08
  who
• 4:08
  had
• 4:08
  paid
• 4:08
  to
• 4:09
  be
• 4:09
  there.
• 4:09
  Like
• 4:09
  I
• 4:09
  hadn't
• 4:10
  paid
• 4:10
  them
• 4:10
  to
• 4:10
  be
• 4:11
  there
• 4:11
  and
• 4:11
  say
• 4:11
  nice
• 4:11
  things.
• 4:12
  They
• 4:12
  had
• 4:12
  genuinely
• 4:13
  booked
• 4:13
  a
• 4:13
  ticket.
• 4:14
  Although
• 4:14
  I
• 4:14
  do
• 4:15
  know
• 4:15
  people
• 4:15
  who
• 4:16
  do
• 4:16
  give
• 4:16
  their
• 4:16
  clients
• 4:17
  free
• 4:17
  tickets
• 4:18
  for
• 4:18
  this
• 4:19
  very
• 4:19
  reason,
• 4:19
  but
• 4:20
  I
• 4:20
  hadn't
• 4:20
  actually
• 4:21
  even
• 4:21
  thought
• 4:21
  about
• 4:22
  that.
• 4:22
  But
• 4:22
  it's
• 4:22
  a
• 4:22
  very
• 4:23
  good
• 4:23
  idea.
• 4:24
  My
• 4:24
  clients
• 4:24
  genuinely
• 4:25
  wanted
• 4:25
  to
• 4:26
  come
• 4:26
  along
• 4:26
  and
• 4:27
  on
• 4:27
  the
• 4:27
  day
• 4:28
  in
• 4:28
  every
• 4:28
  single
• 4:29
  breakout
• 4:29
  room,
• 4:30
  they
• 4:30
  were
• 4:30
  laughing
• 4:30
  about
• 4:31
  how
• 4:31
  it
• 4:31
  seemed
• 4:32
  like
• 4:32
  they
• 4:32
  were
• 4:32
  planted
• 4:33
  there
• 4:33
  to
• 4:33
  say
• 4:34
  nice
• 4:34
  things
• 4:34
  about
• 4:35
  my
• 4:35
  program,
• 4:35
  about
• 4:36
  the
• 4:36
  difference
• 4:36
  it's
• 4:36
  made
• 4:37
  in
• 4:37
  their
• 4:37
  business.
• 4:38
  But
• 4:38
  they
• 4:38
  were
• 4:39
  genuine
• 4:39
  advocates
• 4:40
  of
• 4:40
  the
• 4:40
  work
• 4:40
  I
• 4:41
  do.
• 4:41
  So
• 4:41
  that
• 4:41
  is
• 4:42
  what
• 4:42
  I'm
• 4:42
  sharing
• 4:42
  with
• 4:43
  you
• 4:43
  today.
• 4:44
  I've
• 4:45
  taken
• 4:45
  some
• 4:45
  time
• 4:46
  to
• 4:46
  think
• 4:46
  about
• 4:47
  my
• 4:47
  process
• 4:48
  for
• 4:48
  this,
• 4:49
  so
• 4:49
  I
• 4:49
  will
• 4:49
  start
• 4:50
  with
• 4:50
  onboarding.
• 4:51
  Your
• 4:51
  onboarding
• 4:52
  is
• 4:52
  more
• 4:52
  than
• 4:53
  just
• 4:53
  your
• 4:53
  welcome
• 4:54
  email.
• 4:54
  It
• 4:55
  really
• 4:55
  surprises
• 4:56
  me
• 4:56
  how
• 4:56
  few
• 4:57
  people
• 4:57
  take
• 4:58
  this
• 4:58
  very
• 4:59
  first
• 4:59
  basic
• 5:00
  step.
• 5:00
  So
• 5:01
  the
• 5:01
  first
• 5:01
  step
• 5:01
  I
• 5:02
  would
• 5:02
  do
• 5:02
  when
• 5:03
  somebody
• 5:03
  signs
• 5:04
  up
• 5:04
  with
• 5:04
  you
• 5:04
  is
• 5:05
  to
• 5:05
  show
• 5:05
  excitement
• 5:07
  that
• 5:07
  they
• 5:07
  have
• 5:07
  invested
• 5:08
  in
• 5:08
  themselves
• 5:09
  and
• 5:09
  their
• 5:10
  goal.
• 5:10
  It's
• 5:11
  such
• 5:11
  a
• 5:11
  scary
• 5:12
  moment
• 5:12
  when
• 5:13
  someone
• 5:13
  decides
• 5:14
  to
• 5:14
  take
• 5:14
  that
• 5:15
  step
• 5:15
  and
• 5:15
  sign
• 5:16
  up
• 5:16
  for
• 5:16
  your
• 5:16
  coaching
• 5:17
  that
• 5:17
  you
• 5:18
  really
• 5:18
  want
• 5:18
  to
• 5:19
  show
• 5:19
  them
• 5:19
  how
• 5:19
  excited
• 5:20
  you
• 5:20
  are
• 5:21
  for
• 5:21
  them
• 5:21
  in
• 5:21
  this
• 5:22
  big
• 5:22
  moment.
• 5:23
  Next
• 5:24
  up
• 5:24
  is
• 5:24
  clear
• 5:25
  next
• 5:25
  steps.
• 5:26
  What
• 5:26
  happens
• 5:26
  when
• 5:26
  they
• 5:27
  sign
• 5:27
  up?
• 5:27
  Do
• 5:28
  they
• 5:28
  pay?
• 5:28
  Then
• 5:28
  get
• 5:29
  a
• 5:29
  clear,
• 5:29
  easy
• 5:30
  to
• 5:30
  understand
• 5:31
  contract.
• 5:33
  You
• 5:33
  would
• 5:33
  want
• 5:33
  to
• 5:34
  have
• 5:34
  a
• 5:34
  really
• 5:34
  nice
• 5:35
  welcome
• 5:35
  experience.
• 5:36
  I
• 5:37
  always
• 5:37
  have
• 5:37
  a
• 5:37
  welcome
• 5:38
  video
• 5:38
  which
• 5:39
  shares
• 5:39
  how
• 5:40
  excited
• 5:40
  I
• 5:40
  am
• 5:41
  and
• 5:41
  paints
• 5:41
  the
• 5:41
  picture
• 5:42
  for
• 5:42
  the
• 5:42
  journey
• 5:42
  ahead.
• 5:44
  Under
• 5:44
  this
• 5:44
  welcome
• 5:45
  experience
• 5:45
  you
• 5:45
  will
• 5:46
  want
• 5:46
  to
• 5:46
  have
• 5:46
  a
• 5:47
  onboarding
• 5:47
  form
• 5:48
  and
• 5:48
  clear
• 5:48
  communication
• 5:49
  of
• 5:49
  the
• 5:49
  process
• 5:50
  ahead.
• 5:51
  Finally,
• 5:52
  you
• 5:52
  will
• 5:52
  want
• 5:52
  to
• 5:53
  set
• 5:53
  goals
• 5:53
  with
• 5:53
  them.
• 5:54
  So
• 5:54
  in
• 5:55
  that
• 5:55
  initial
• 5:55
  onboarding
• 5:56
  form
• 5:57
  or
• 5:58
  strategy
• 5:58
  session
• 5:59
  you
• 5:59
  will
• 6:00
  want
• 6:00
  to
• 6:00
  find
• 6:00
  out
• 6:00
  what
• 6:01
  they
• 6:01
  ultimately
• 6:01
  want
• 6:02
  and
• 6:02
  start
• 6:03
  mapping
• 6:03
  out
• 6:03
  quick
• 6:04
  wins
• 6:04
  to
• 6:04
  help
• 6:04
  them
• 6:05
  to
• 6:05
  get
• 6:05
  excited
• 6:06
  about
• 6:06
  the
• 6:06
  journey
• 6:06
  ahead.
• 6:08
  One
• 6:08
  thing
• 6:08
  that
• 6:08
  also
• 6:09
  really
• 6:09
  helps
• 6:10
  is
• 6:10
  to
• 6:11
  take
• 6:11
  that
• 6:11
  step
• 6:12
  back
• 6:12
  and
• 6:12
  show
• 6:12
  them
• 6:13
  the
• 6:13
  roadmap.
• 6:13
  This
• 6:14
  is
• 6:14
  something
• 6:14
  I
• 6:14
  did
• 6:15
  a
• 6:15
  lot
• 6:15
  in
• 6:15
  my
• 6:16
  Elevate
• 6:16
  Group
• 6:16
  program
• 6:17
  because
• 6:17
  it's
• 6:18
  really
• 6:18
  easy
• 6:19
  to
• 6:19
  forget
• 6:19
  get
• 6:20
  how
• 6:20
  far
• 6:20
  they
• 6:20
  have
• 6:21
  come
• 6:21
  on
• 6:21
  the
• 6:21
  journey.
• 6:22
  I've
• 6:22
  recently
• 6:23
  created
• 6:23
  a
• 6:24
  roadmap
• 6:24
  client
• 6:25
  tracker
• 6:25
  type
• 6:26
  tool
• 6:26
  to
• 6:26
  do
• 6:27
  exactly
• 6:27
  this
• 6:28
  with
• 6:28
  tick
• 6:28
  boxes
• 6:29
  so
• 6:29
  they
• 6:29
  can
• 6:30
  think
• 6:30
  yes,
• 6:30
  I
• 6:31
  have
• 6:31
  set
• 6:31
  my
• 6:32
  financial
• 6:32
  goal,
• 6:32
  I've
• 6:33
  set
• 6:33
  my
• 6:33
  niche.
• 6:34
  I've
• 6:34
  done
• 6:34
  my
• 6:34
  offer.
• 6:35
  I'm
• 6:35
  consistently
• 6:36
  marketing.
• 6:37
  I've
• 6:37
  practiced
• 6:37
  sales
• 6:38
  calls
• 6:38
  like
• 6:39
  all
• 6:39
  of
• 6:39
  the
• 6:39
  things
• 6:40
  on
• 6:40
  our
• 6:40
  journey
• 6:41
  so
• 6:41
  they
• 6:41
  can
• 6:41
  start
• 6:41
  to
• 6:42
  see
• 6:42
  how
• 6:42
  it
• 6:42
  all
• 6:42
  comes
• 6:43
  together.
• 6:44
  So
• 6:44
  that
• 6:45
  is
• 6:45
  our
• 6:45
  onboarding
• 6:46
  process
• 6:47
  in
• 6:47
  terms
• 6:48
  of
• 6:48
  tech
• 6:48
  and
• 6:49
  tools
• 6:49
  you
• 6:49
  might
• 6:49
  need.
• 6:50
  I
• 6:50
  also
• 6:51
  have
• 6:51
  automated
• 6:52
  welcome
• 6:52
  sequences
• 6:54
  which
• 6:54
  again
• 6:55
  outline
• 6:55
  where
• 6:56
  your
• 6:56
  client
• 6:56
  is
• 6:57
  on
• 6:57
  their
• 6:57
  journey.
• 6:58
  It
• 6:59
  builds
• 6:59
  the
• 6:59
  momentum
• 7:00
  to
• 7:00
  remind
• 7:01
  them
• 7:01
  of
• 7:01
  the
• 7:01
  sorts
• 7:02
  of
• 7:02
  things
• 7:02
  that
• 7:02
  they
• 7:03
  may
• 7:03
  be
• 7:03
  struggling
• 7:03
  with.
• 7:04
  I've
• 7:04
  had
• 7:04
  really
• 7:05
  good
• 7:05
  feedback
• 7:05
  on
• 7:06
  my
• 7:06
  welcome
• 7:06
  sequences,
• 7:07
  especially
• 7:08
  covering
• 7:08
  the
• 7:09
  bits
• 7:09
  that
• 7:09
  call
• 7:09
  out
• 7:10
  where
• 7:10
  they
• 7:10
  may
• 7:10
  be
• 7:11
  struggling
• 7:12
  this
• 7:12
  particular
• 7:12
  week.
• 7:13
  So
• 7:13
  for
• 7:13
  example,
• 7:14
  if
• 7:14
  it's
• 7:14
  tech
• 7:14
  week,
• 7:15
  the
• 7:15
  email
• 7:16
  will
• 7:16
  say
• 7:17
  yes
• 7:17
  I
• 7:17
  know
• 7:17
  you
• 7:18
  may
• 7:18
  be
• 7:18
  recalling
• 7:19
  of
• 7:19
  the
• 7:19
  idea
• 7:19
  of
• 7:19
  tech.
• 7:20
  I
• 7:20
  promise
• 7:20
  you
• 7:21
  can
• 7:21
  do
• 7:21
  this.
• 7:21
  I've
• 7:21
  done
• 7:21
  it
• 7:22
  myself
• 7:22
  and
• 7:22
  I
• 7:22
  hate
• 7:23
  tech
• 7:23
  and
• 7:24
  it
• 7:24
  can
• 7:24
  just
• 7:25
  reassure
• 7:25
  them
• 7:25
  that
• 7:26
  they
• 7:26
  are
• 7:26
  in
• 7:26
  the
• 7:26
  right
• 7:27
  place.
• 7:28
  If
• 7:28
  you
• 7:29
  are
• 7:29
  running
• 7:29
  a
• 7:29
  group
• 7:29
  program,
• 7:30
  you
• 7:30
  will
• 7:30
  probably
• 7:30
  want
• 7:31
  to
• 7:31
  have
• 7:31
  a
• 7:31
  client
• 7:32
  portal
• 7:33
  for
• 7:33
  your
• 7:33
  resources
• 7:34
  like
• 7:34
  videos
• 7:35
  and
• 7:35
  worksheets
• 7:35
  and
• 7:35
  things
• 7:37
  in
• 7:37
  terms
• 7:38
  of
• 7:38
  tech.
• 7:38
  You'll
• 7:38
  also
• 7:39
  want
• 7:39
  to
• 7:39
  have
• 7:39
  scheduling
• 7:40
  tools
• 7:41
  for
• 7:41
  setting
• 7:42
  up
• 7:42
  calls
• 7:42
  easily.
• 7:44
  Let's
• 7:44
  move
• 7:45
  on
• 7:45
  to
• 7:45
  nurturing
• 7:46
  long
• 7:46
  term
• 7:46
  relationships
• 7:48
  I
• 7:48
  feel
• 7:49
  very
• 7:49
  blessed
• 7:49
  that
• 7:49
  my
• 7:49
  first
• 7:50
  ever
• 7:50
  business
• 7:51
  of
• 7:51
  coaching
• 7:51
  client
• 7:52
  which
• 7:53
  was
• 7:54
  three
• 7:54
  and
• 7:54
  a
• 7:54
  bit
• 7:54
  years
• 7:55
  ago
• 7:55
  now.
• 7:56
  Lorraine
• 7:57
  Ivers,
• 7:57
  hello
• 7:58
  if
• 7:58
  you
• 7:58
  are
• 7:58
  listening,
• 7:59
  is
• 7:59
  a
• 8:00
  real
• 8:00
  advocate
• 8:01
  of
• 8:01
  mine.
• 8:01
  She
• 8:02
  always
• 8:02
  puts
• 8:03
  comments
• 8:03
  on
• 8:03
  my
• 8:04
  posts
• 8:04
  and
• 8:04
  puts
• 8:04
  things
• 8:05
  out
• 8:05
  saying
• 8:06
  her
• 8:06
  business
• 8:06
  wouldn't
• 8:06
  be
• 8:06
  where
• 8:07
  it
• 8:07
  was
• 8:07
  if
• 8:07
  it
• 8:07
  wasn't
• 8:07
  for
• 8:08
  my
• 8:08
  support.
• 8:09
  And
• 8:10
  I
• 8:10
  feel
• 8:11
  so
• 8:11
  lucky
• 8:11
  that
• 8:12
  even
• 8:12
  all
• 8:12
  these
• 8:12
  years
• 8:13
  on
• 8:13
  Lorraine
• 8:13
  champions
• 8:14
  me
• 8:14
  for
• 8:15
  supporting
• 8:15
  her
• 8:16
  on
• 8:16
  the
• 8:16
  journey
• 8:17
  because
• 8:17
  it's
• 8:18
  really
• 8:18
  hard
• 8:19
  when
• 8:19
  you
• 8:19
  start
• 8:20
  your
• 8:20
  business
• 8:20
  and
• 8:21
  now
• 8:21
  she's
• 8:21
  further
• 8:22
  along,
• 8:22
  she
• 8:23
  really
• 8:23
  knows
• 8:23
  that.
• 8:24
  So
• 8:24
  I
• 8:24
  guess
• 8:24
  that's
• 8:24
  probably
• 8:25
  why
• 8:25
  she
• 8:25
  is
• 8:26
  so
• 8:26
  relieved
• 8:27
  to
• 8:27
  have
• 8:27
  had
• 8:27
  someone
• 8:28
  to
• 8:28
  hold
• 8:28
  her
• 8:28
  hand
• 8:29
  through
• 8:29
  the
• 8:30
  early
• 8:30
  phase.
• 8:30
  When
• 8:31
  you
• 8:31
  don't
• 8:32
  know
• 8:32
  your
• 8:32
  niche,
• 8:32
  you
• 8:32
  don't
• 8:32
  know
• 8:33
  your
• 8:33
  offer,
• 8:33
  you've
• 8:33
  never
• 8:34
  posted
• 8:34
  on
• 8:34
  social
• 8:35
  media,
• 8:35
  you're
• 8:36
  scared
• 8:36
  to
• 8:36
  bits
• 8:36
  about
• 8:37
  sales
• 8:37
  calls
• 8:38
  and
• 8:38
  coaching
• 8:39
  and
• 8:39
  all
• 8:39
  of
• 8:39
  the
• 8:39
  things.
• 8:40
  So
• 8:41
  it's
• 8:41
  been
• 8:42
  wonderful
• 8:42
  to
• 8:42
  be
• 8:42
  able
• 8:43
  to
• 8:43
  also
• 8:43
  support
• 8:44
  her
• 8:44
  recently
• 8:44
  in
• 8:45
  my
• 8:45
  elevate
• 8:45
  program
• 8:46
  and
• 8:46
  she
• 8:47
  joined
• 8:47
  my
• 8:47
  online
• 8:48
  planning
• 8:48
  workshop
• 8:49
  this
• 8:49
  week.
• 8:49
  So
• 8:50
  to
• 8:50
  still
• 8:50
  be
• 8:50
  in
• 8:50
  touch
• 8:51
  all
• 8:51
  these
• 8:51
  years
• 8:51
  on
• 8:52
  feels
• 8:52
  amazing.
• 8:54
  As
• 8:54
  you
• 8:54
  continue
• 8:55
  to
• 8:55
  grow
• 8:55
  and
• 8:56
  scale
• 8:56
  you
• 8:57
  will
• 8:57
  want
• 8:57
  to
• 8:58
  systemize
• 8:58
  this
• 8:59
  and
• 8:59
  build
• 8:59
  in
• 9:00
  regular
• 9:00
  check
• 9:01
  ins
• 9:01
  to
• 9:01
  see
• 9:01
  how
• 9:01
  people
• 9:02
  are.
• 9:03
  You
• 9:03
  can
• 9:04
  create
• 9:04
  ongoing
• 9:04
  value
• 9:05
  through
• 9:05
  resources.
• 9:06
  So
• 9:06
  for
• 9:06
  example,
• 9:07
  my
• 9:07
  clients
• 9:08
  gain
• 9:08
  lifetime
• 9:09
  access
• 9:09
  to
• 9:09
  the
• 9:09
  portal,
• 9:10
  also
• 9:10
  ongoing
• 9:11
  value
• 9:11
  through
• 9:12
  championing
• 9:12
  them
• 9:13
  and
• 9:13
  occasionally
• 9:15
  sending
• 9:15
  messages
• 9:16
  giving
• 9:16
  feedback
• 9:17
  in
• 9:17
  a
• 9:17
  really
• 9:17
  kind
• 9:18
  way.
• 9:18
  If
• 9:18
  I
• 9:19
  see
• 9:19
  that
• 9:20
  something
• 9:20
  could
• 9:20
  be
• 9:20
  made
• 9:20
  better.
• 9:22
  Many
• 9:22
  of
• 9:23
  my
• 9:23
  clients
• 9:23
  have
• 9:23
  also
• 9:24
  built
• 9:24
  their
• 9:24
  network
• 9:25
  of
• 9:25
  others
• 9:26
  from
• 9:26
  the
• 9:26
  program.
• 9:26
  Lot
• 9:27
  still
• 9:27
  stay
• 9:27
  in
• 9:28
  touch
• 9:28
  with
• 9:28
  their
• 9:28
  pods
• 9:29
  that
• 9:29
  they
• 9:29
  may
• 9:29
  have
• 9:30
  met
• 9:30
  or
• 9:30
  their
• 9:30
  accountability
• 9:31
  partners
• 9:32
  that
• 9:32
  they
• 9:32
  met
• 9:32
  as
• 9:32
  part
• 9:32
  of
• 9:33
  the
• 9:33
  program.
• 9:34
  Let's
• 9:35
  talk
• 9:35
  about
• 9:35
  retention
• 9:36
  strategies.
• 9:37
  So
• 9:37
  the
• 9:38
  first
• 9:38
  one,
• 9:38
  again
• 9:39
  highly
• 9:40
  overlooked
• 9:40
  in
• 9:41
  most
• 9:41
  coaching
• 9:41
  business
• 9:42
  is
• 9:42
  genuine
• 9:43
  care.
• 9:44
  I
• 9:44
  honestly
• 9:45
  think
• 9:45
  that
• 9:46
  my
• 9:46
  clients
• 9:46
  know
• 9:47
  that
• 9:47
  I
• 9:47
  want
• 9:48
  them
• 9:48
  to
• 9:49
  succeed.
• 9:50
  I've
• 9:51
  always
• 9:51
  done
• 9:51
  onboarding
• 9:52
  gifts
• 9:53
  but
• 9:53
  recently
• 9:53
  I've
• 9:54
  also
• 9:54
  implemented
• 9:55
  personalized
• 9:56
  off
• 9:56
  boarding
• 9:56
  gifts
• 9:57
  because
• 9:57
  that
• 9:57
  was
• 9:57
  one
• 9:58
  area
• 9:58
  that
• 9:58
  I
• 9:59
  felt
• 9:59
  like
• 9:59
  I
• 9:59
  was
• 9:59
  falling
• 10:00
  down.
• 10:00
  As
• 10:01
  in
• 10:01
  I
• 10:01
  always
• 10:01
  had
• 10:02
  a
• 10:02
  really
• 10:02
  nice
• 10:02
  note
• 10:03
  and
• 10:03
  things.
• 10:03
  But
• 10:04
  what
• 10:04
  I
• 10:04
  learned
• 10:04
  from
• 10:05
  running
• 10:05
  in
• 10:05
  person
• 10:06
  days
• 10:06
  is
• 10:06
  that
• 10:07
  people
• 10:07
  generally
• 10:07
  remember
• 10:08
  the
• 10:08
  beginning
• 10:08
  of
• 10:09
  things
• 10:09
  and
• 10:10
  the
• 10:10
  end
• 10:10
  of
• 10:11
  things
• 10:11
  and
• 10:11
  very
• 10:12
  rarely
• 10:12
  remember
• 10:13
  the
• 10:13
  middle.
• 10:14
  So
• 10:14
  why
• 10:14
  not
• 10:15
  create
• 10:15
  that
• 10:16
  really
• 10:16
  great
• 10:16
  onboarding
• 10:17
  experience
• 10:18
  and
• 10:18
  off
• 10:18
  boarding
• 10:19
  experience
• 10:20
  for
• 10:20
  your
• 10:20
  clients?
• 10:21
  I
• 10:22
  love
• 10:22
  to
• 10:22
  show
• 10:22
  recognition
• 10:23
  of
• 10:23
  their
• 10:23
  journey,
• 10:24
  to
• 10:24
  acknowledge
• 10:25
  their
• 10:25
  traits
• 10:26
  and
• 10:26
  their
• 10:26
  commitment,
• 10:28
  continuing
• 10:28
  to
• 10:29
  have
• 10:29
  them
• 10:29
  on
• 10:29
  your
• 10:29
  master
• 10:30
  list
• 10:30
  which
• 10:30
  they
• 10:30
  will
• 10:31
  receive
• 10:31
  each
• 10:31
  week.
• 10:32
  Being
• 10:33
  connected
• 10:33
  on
• 10:34
  social
• 10:34
  media
• 10:34
  makes
• 10:35
  a
• 10:35
  big
• 10:35
  difference.
• 10:36
  I've
• 10:37
  had
• 10:37
  several
• 10:37
  of
• 10:38
  my
• 10:38
  coaches
• 10:38
  actually
• 10:39
  who
• 10:39
  have
• 10:39
  never
• 10:40
  connected
• 10:40
  with
• 10:40
  me
• 10:40
  on
• 10:40
  social
• 10:41
  media,
• 10:41
  so
• 10:41
  they
• 10:41
  actually
• 10:42
  don't
• 10:42
  really
• 10:42
  know
• 10:42
  what
• 10:42
  I'm
• 10:43
  up
• 10:43
  to,
• 10:44
  which
• 10:45
  isn't
• 10:45
  ideal
• 10:46
  really
• 10:46
  when
• 10:47
  you
• 10:47
  are
• 10:47
  working
• 10:47
  with
• 10:47
  them
• 10:48
  or
• 10:48
  afterwards
• 10:49
  because
• 10:49
  then
• 10:49
  they
• 10:49
  really
• 10:50
  can't
• 10:50
  see
• 10:51
  how
• 10:51
  you
• 10:51
  are
• 10:51
  doing.
• 10:53
  Now
• 10:53
  let's
• 10:53
  talk
• 10:54
  about
• 10:54
  feedback
• 10:54
  and
• 10:55
  testimonials
• 10:56
  and
• 10:56
  you
• 10:56
  really
• 10:56
  want
• 10:56
  to
• 10:57
  systemize
• 10:57
  this.
• 10:58
  It's
• 10:58
  something
• 10:58
  I've
• 10:59
  been
• 10:59
  doing
• 10:59
  recently
• 10:59
  with
• 11:00
  Olga
• 11:00
  in
• 11:00
  my
• 11:00
  team
• 11:01
  to
• 11:02
  maximize
• 11:03
  all
• 11:03
  of
• 11:03
  the
• 11:04
  data
• 11:04
  that
• 11:04
  I
• 11:04
  have
• 11:04
  from
• 11:05
  clients.
• 11:06
  First,
• 11:07
  let's
• 11:07
  talk
• 11:07
  about
• 11:08
  case
• 11:08
  study
• 11:08
  creation.
• 11:10
  You
• 11:10
  will
• 11:10
  want
• 11:11
  to
• 11:11
  document
• 11:11
  that
• 11:12
  client
• 11:12
  journey
• 11:13
  really,
• 11:13
  really
• 11:13
  well.
• 11:14
  I've
• 11:14
  been
• 11:14
  working
• 11:15
  a
• 11:15
  lot
• 11:15
  on
• 11:15
  this
• 11:16
  recently
• 11:16
  and
• 11:17
  to
• 11:17
  be
• 11:17
  honest,
• 11:17
  I've
• 11:17
  always
• 11:18
  prioritized
• 11:18
  this
• 11:18
  in
• 11:18
  my
• 11:19
  business,
• 11:19
  which
• 11:19
  is
• 11:19
  why
• 11:20
  I
• 11:20
  think
• 11:20
  my
• 11:20
  business
• 11:21
  is
• 11:21
  really
• 11:21
  thriving.
• 11:23
  You
• 11:23
  can
• 11:24
  highlight
• 11:24
  their
• 11:25
  specific
• 11:25
  transformation,
• 11:26
  what
• 11:26
  they've
• 11:26
  gained
• 11:27
  on
• 11:27
  the
• 11:27
  journey,
• 11:27
  what
• 11:28
  they've
• 11:28
  learned,
• 11:28
  what
• 11:28
  they
• 11:29
  enjoyed.
• 11:30
  You
• 11:30
  can
• 11:31
  do
• 11:31
  this
• 11:31
  through
• 11:31
  various
• 11:32
  different
• 11:32
  approaches.
• 11:33
  So
• 11:33
  written
• 11:33
  testimonials.
• 11:35
  But
• 11:35
  also
• 11:35
  what
• 11:35
  I
• 11:36
  love
• 11:36
  is
• 11:36
  the
• 11:36
  storytelling
• 11:37
  videos.
• 11:38
  Mine
• 11:39
  are
• 11:39
  actually
• 11:40
  fairly
• 11:40
  long,
• 11:40
  so
• 11:41
  maybe
• 11:41
  15
• 11:41
  to
• 11:41
  20
• 11:42
  minutes.
• 11:42
  But
• 11:42
  what
• 11:42
  this
• 11:43
  means
• 11:43
  is
• 11:43
  I
• 11:44
  can
• 11:44
  repurpose
• 11:45
  some
• 11:45
  of
• 11:45
  them
• 11:45
  for
• 11:45
  my
• 11:46
  podcast.
• 11:47
  I
• 11:47
  can
• 11:47
  also
• 11:48
  repurpose
• 11:48
  for
• 11:48
  social
• 11:49
  media,
• 11:50
  and
• 11:50
  I've
• 11:50
  also
• 11:51
  been
• 11:51
  repurposing
• 11:52
  short
• 11:52
  segments
• 11:53
  of
• 11:53
  them
• 11:53
  for
• 11:53
  my
• 11:54
  sales
• 11:54
  page.
• 11:55
  So
• 11:55
  there's
• 11:55
  so
• 11:55
  many
• 11:56
  ways
• 11:56
  that
• 11:56
  you
• 11:56
  can
• 11:57
  utilize
• 11:57
  this
• 11:58
  feedback.
• 11:58
  When
• 11:58
  you
• 11:58
  get
• 11:59
  it,
• 12:00
  you'll
• 12:00
  want
• 12:01
  to
• 12:01
  build
• 12:01
  this
• 12:01
  as
• 12:02
  a
• 12:02
  templated
• 12:03
  system
• 12:03
  in
• 12:03
  your
• 12:04
  business.
• 12:04
  Develop
• 12:05
  a
• 12:05
  full
• 12:06
  library
• 12:07
  of
• 12:07
  those
• 12:07
  transformations
• 12:08
  and
• 12:08
  screenshots
• 12:09
  so
• 12:09
  you
• 12:10
  have
• 12:10
  them
• 12:10
  really
• 12:10
  handy
• 12:11
  to
• 12:11
  use
• 12:11
  in
• 12:11
  your
• 12:12
  marketing
• 12:12
  materials.
• 12:13
  This
• 12:13
  is
• 12:13
  something
• 12:14
  we
• 12:14
  have
• 12:14
  been
• 12:14
  building
• 12:14
  out
• 12:15
  in
• 12:15
  my
• 12:15
  project
• 12:15
  management
• 12:16
  system
• 12:16
  recently
• 12:17
  and
• 12:17
  it's
• 12:17
  made
• 12:17
  a
• 12:18
  huge
• 12:18
  difference
• 12:18
  in
• 12:19
  my
• 12:19
  marketing.
• 12:21
  Let's
• 12:21
  now
• 12:21
  cover
• 12:22
  feedback.
• 12:22
  I've
• 12:23
  often
• 12:23
  tied
• 12:23
  this
• 12:24
  into
• 12:24
  the
• 12:24
  case
• 12:25
  study
• 12:25
  process,
• 12:26
  but
• 12:26
  recently
• 12:26
  I've
• 12:27
  been
• 12:27
  working
• 12:27
  further
• 12:28
  on
• 12:28
  this
• 12:28
  because
• 12:29
  if
• 12:29
  you
• 12:29
  want
• 12:29
  what
• 12:30
  they
• 12:30
  call
• 12:30
  a
• 12:30
  Net
• 12:31
  Promoter
• 12:32
  score,
• 12:32
  which
• 12:32
  is
• 12:33
  a
• 12:33
  standardized
• 12:33
  way
• 12:34
  of
• 12:34
  measuring
• 12:34
  customer
• 12:35
  loyalty,
• 12:36
  it's
• 12:36
  based
• 12:37
  on
• 12:37
  a
• 12:37
  single
• 12:38
  survey
• 12:38
  question
• 12:39
  asking
• 12:39
  your
• 12:39
  clients
• 12:40
  to
• 12:40
  rate
• 12:40
  the
• 12:41
  likelihood
• 12:41
  that
• 12:41
  they
• 12:41
  would
• 12:42
  recommend
• 12:42
  your
• 12:43
  service
• 12:43
  to
• 12:43
  a
• 12:44
  friend
• 12:44
  or
• 12:44
  colleague.
• 12:45
  You'd
• 12:46
  want
• 12:46
  to
• 12:46
  have
• 12:46
  it
• 12:46
  on
• 12:46
  a
• 12:46
  score
• 12:47
  of
• 12:47
  1
• 12:47
  to
• 12:47
  10
• 12:48
  and
• 12:48
  then
• 12:48
  you
• 12:48
  can
• 12:48
  start
• 12:49
  to
• 12:49
  publish
• 12:50
  your
• 12:50
  Net
• 12:50
  promoter
• 12:51
  score.
• 12:53
  Okay,
• 12:53
  let's
• 12:53
  finish
• 12:54
  up
• 12:54
  by
• 12:54
  talking
• 12:54
  about
• 12:55
  building
• 12:55
  your
• 12:56
  referral
• 12:57
  engine.
• 12:57
  So
• 12:57
  first,
• 12:58
  incentives.
• 12:59
  So
• 12:59
  actually
• 13:00
  I
• 13:00
  don't
• 13:00
  have
• 13:01
  an
• 13:01
  official
• 13:01
  incentive
• 13:02
  for
• 13:02
  clients,
• 13:03
  although
• 13:03
  I
• 13:03
  always
• 13:04
  surprise
• 13:04
  them
• 13:05
  with
• 13:05
  either
• 13:06
  a
• 13:06
  10%
• 13:07
  referral
• 13:07
  fee
• 13:08
  or
• 13:08
  a
• 13:08
  one
• 13:08
  to
• 13:09
  one
• 13:09
  session
• 13:10
  or
• 13:10
  a
• 13:10
  gift
• 13:10
  of
• 13:11
  some
• 13:11
  sort
• 13:11
  if
• 13:11
  they
• 13:11
  refer
• 13:12
  people
• 13:12
  my
• 13:12
  way.
• 13:14
  You
• 13:14
  can
• 13:14
  also
• 13:14
  create
• 13:15
  partnerships
• 13:16
  with
• 13:16
  other
• 13:16
  people
• 13:16
  that
• 13:17
  you
• 13:17
  have
• 13:17
  built
• 13:17
  relationships
• 13:18
  with
• 13:18
  and
• 13:18
  perhaps
• 13:19
  offer
• 13:19
  them
• 13:19
  a
• 13:20
  10%
• 13:20
  fee
• 13:21
  or
• 13:21
  hire.
• 13:22
  You
• 13:23
  can
• 13:23
  encourage
• 13:23
  your
• 13:24
  clients
• 13:24
  to
• 13:24
  share
• 13:24
  their
• 13:25
  experiences.
• 13:26
  For
• 13:26
  example,
• 13:26
  at
• 13:27
  my
• 13:27
  in
• 13:27
  person
• 13:28
  day
• 13:28
  I
• 13:28
  had
• 13:28
  a
• 13:28
  videographer
• 13:29
  there
• 13:29
  and
• 13:30
  I
• 13:30
  asked
• 13:30
  those
• 13:31
  who
• 13:31
  were
• 13:31
  clients
• 13:31
  or
• 13:32
  knew
• 13:32
  me
• 13:32
  well
• 13:33
  to
• 13:33
  share
• 13:33
  a
• 13:34
  few
• 13:34
  words
• 13:34
  so
• 13:35
  I
• 13:35
  could
• 13:35
  use
• 13:35
  that
• 13:35
  in
• 13:35
  my
• 13:35
  future
• 13:36
  marketing.
• 13:37
  You
• 13:37
  can
• 13:38
  also
• 13:38
  leverage
• 13:38
  things
• 13:39
  like
• 13:39
  LinkedIn
• 13:39
  recommendations
• 13:40
  and
• 13:41
  Google
• 13:41
  reviews.
• 13:42
  I've
• 13:42
  done
• 13:42
  that
• 13:42
  lots
• 13:43
  recently,
• 13:44
  so
• 13:45
  there
• 13:45
  is
• 13:45
  so
• 13:45
  much
• 13:46
  you
• 13:46
  can
• 13:46
  do
• 13:47
  to
• 13:47
  build
• 13:47
  that
• 13:47
  relationship
• 13:48
  with
• 13:48
  clients
• 13:49
  and
• 13:49
  I
• 13:49
  think
• 13:49
  the
• 13:50
  most
• 13:50
  important
• 13:51
  part
• 13:52
  is
• 13:53
  having
• 13:53
  genuine
• 13:54
  care
• 13:54
  for
• 13:54
  your
• 13:55
  clients.
• 13:56
  Again,
• 13:56
  I've
• 13:57
  been
• 13:57
  super
• 13:57
  lucky
• 13:57
  to
• 13:57
  have
• 13:58
  a
• 13:58
  co
• 13:58
  coach
• 13:58
  in
• 13:59
  place
• 13:59
  who
• 14:00
  also
• 14:00
  has
• 14:01
  genuine
• 14:01
  care
• 14:01
  for
• 14:02
  my
• 14:02
  clients.
• 14:03
  No
• 14:03
  matter
• 14:04
  whether
• 14:04
  it's
• 14:04
  personal
• 14:05
  or
• 14:05
  business
• 14:06
  related,
• 14:06
  my
• 14:07
  clients
• 14:07
  know
• 14:07
  that
• 14:08
  we
• 14:08
  are
• 14:08
  there
• 14:08
  for
• 14:08
  them.
• 14:09
  They
• 14:09
  can
• 14:09
  contact
• 14:10
  us
• 14:10
  and
• 14:11
  they
• 14:11
  will
• 14:11
  get
• 14:11
  support
• 14:11
  to
• 14:12
  meet
• 14:12
  them
• 14:12
  where
• 14:12
  they
• 14:13
  are
• 14:13
  at.
• 14:14
  This
• 14:14
  sounds
• 14:15
  to
• 14:15
  me
• 14:15
  like
• 14:16
  such
• 14:16
  a
• 14:17
  simple
• 14:17
  basic
• 14:19
  concept,
• 14:19
  but
• 14:19
  after
• 14:20
  working
• 14:20
  with
• 14:20
  a
• 14:21
  lot
• 14:21
  of
• 14:21
  different
• 14:21
  people
• 14:22
  over
• 14:22
  the
• 14:22
  last
• 14:22
  five
• 14:23
  years,
• 14:23
  I
• 14:24
  can
• 14:24
  see
• 14:24
  how
• 14:25
  easy
• 14:25
  it
• 14:25
  is
• 14:25
  to
• 14:26
  miss
• 14:26
  these
• 14:26
  vital
• 14:27
  steps
• 14:27
  of
• 14:28
  genuinely
• 14:29
  caring
• 14:29
  about
• 14:29
  your
• 14:30
  clients,
• 14:30
  being
• 14:31
  connected
• 14:31
  with
• 14:31
  them
• 14:32
  on
• 14:32
  social
• 14:32
  media
• 14:32
  so
• 14:33
  you
• 14:33
  can
• 14:33
  kind
• 14:33
  of
• 14:33
  see
• 14:33
  what
• 14:33
  they're
• 14:34
  up
• 14:34
  to
• 14:34
  and
• 14:35
  stay
• 14:35
  in
• 14:35
  touch
• 14:36
  and
• 14:36
  just
• 14:36
  building
• 14:37
  genuine
• 14:38
  good
• 14:38
  relationships
• 14:39
  with
• 14:39
  them
• 14:40
  so
• 14:40
  you
• 14:40
  can
• 14:41
  stay
• 14:41
  in
• 14:41
  touch.
• 14:41
  If
• 14:42
  you
• 14:42
  see
• 14:42
  something
• 14:43
  they
• 14:43
  could
• 14:43
  do
• 14:43
  slightly
• 14:44
  different
• 14:44
  or
• 14:44
  you
• 14:44
  see
• 14:44
  an
• 14:45
  opportunity
• 14:45
  for
• 14:45
  them,
• 14:46
  contact
• 14:47
  them
• 14:47
  and
• 14:47
  tell
• 14:47
  them.
• 14:48
  Remind
• 14:48
  them
• 14:48
  that
• 14:49
  they
• 14:49
  are
• 14:49
  brilliant
• 14:50
  and
• 14:50
  they
• 14:50
  will
• 14:50
  champion
• 14:51
  you
• 14:51
  in
• 14:52
  return.
• 14:52
  So
• 14:53
  Action
• 14:53
  Steps
• 14:53
  from
• 14:54
  this
• 14:54
  episode,
• 14:54
  audit
• 14:55
  your
• 14:55
  current
• 14:55
  client
• 14:56
  experience,
• 14:57
  create
• 14:58
  your
• 14:58
  onboarding
• 14:59
  process,
• 15:00
  develop
• 15:00
  a
• 15:00
  systematic
• 15:01
  feedback
• 15:02
  collection
• 15:02
  process
• 15:03
  and
• 15:03
  design
• 15:03
  a
• 15:04
  referral
• 15:04
  program.
• 15:06
  If
• 15:06
  you
• 15:06
  want
• 15:06
  to
• 15:07
  chat
• 15:07
  about
• 15:07
  this
• 15:08
  or
• 15:08
  any
• 15:08
  of
• 15:08
  the
• 15:09
  Next
• 15:09
  Level
• 15:09
  Series
• 15:10
  episodes
• 15:10
  I
• 15:11
  have
• 15:11
  covered
• 15:11
  this
• 15:11
  week,
• 15:12
  do
• 15:12
  head
• 15:13
  over
• 15:13
  to
• 15:13
  the
• 15:13
  Slack
• 15:13
  group
• 15:14
  which
• 15:14
  is
• 15:14
  only
• 15:15
  open
• 15:15
  the
• 15:15
  remainder
• 15:15
  of
• 15:16
  this
• 15:16
  week.
• 15:16
  You
• 15:17
  can
• 15:17
  chat
• 15:17
  through
• 15:17
  what's
• 15:18
  coming
• 15:18
  up
• 15:18
  for
• 15:18
  you
• 15:18
  personally
• 15:19
  on
• 15:19
  these
• 15:19
  Next
• 15:20
  Level
• 15:20
  strategies.
• 15:21
  I'm
• 15:22
  also
• 15:22
  holding
• 15:22
  a
• 15:23
  Q
• 15:23
  and
• 15:23
  A
• 15:24
  this
• 15:24
  Friday
• 15:24
  from
• 15:25
  10
• 15:25
  till
• 15:25
  11,
• 15:26
  so
• 15:26
  if
• 15:26
  you
• 15:26
  have
• 15:27
  registered
• 15:27
  for
• 15:27
  this
• 15:28
  Next
• 15:28
  Level
• 15:28
  series,
• 15:29
  you
• 15:29
  will
• 15:29
  be
• 15:30
  able
• 15:30
  to
• 15:30
  join
• 15:30
  me
• 15:31
  live
• 15:31
  on
• 15:31
  Friday
• 15:32
  to
• 15:32
  chat
• 15:32
  about
• 15:33
  these
• 15:33
  Next
• 15:33
  level
• 15:34
  strategies
• 15:35
  or
• 15:35
  My
• 15:35
  Own
• 15:35
  Mastermind
• 15:36
  which
• 15:36
  is
• 15:36
  coming
• 15:37
  up
• 15:37
  to
• 15:37
  help
• 15:37
  you
• 15:38
  to
• 15:38
  implement
• 15:39
  and
• 15:39
  move
• 15:39
  to
• 15:39
  your
• 15:40
  next
• 15:40
  level.
• 15:41
  As
• 15:41
  you
• 15:41
  will
• 15:42
  know
• 15:42
  if
• 15:42
  you've
• 15:42
  been
• 15:42
  doing
• 15:42
  this
• 15:43
  for
• 15:43
  a
• 15:43
  while,
• 15:43
  it's
• 15:44
  all
• 15:44
  about
• 15:44
  refinement.
• 15:45
  Small
• 15:46
  tweaks
• 15:46
  make
• 15:47
  a
• 15:47
  huge
• 15:47
  difference
• 15:48
  in
• 15:48
  your
• 15:48
  business.
• 15:50
  I
• 15:50
  was
• 15:50
  out
• 15:50
  with
• 15:50
  my
• 15:51
  Own
• 15:51
  Mastermind
• 15:52
  people
• 15:52
  yesterday
• 15:53
  in
• 15:53
  London
• 15:53
  for
• 15:54
  the
• 15:54
  day
• 15:54
  and
• 15:54
  for
• 15:54
  the
• 15:55
  evening
• 15:55
  and
• 15:56
  I
• 15:56
  gained
• 15:56
  so
• 15:57
  much
• 15:57
  that
• 15:57
  I
• 15:58
  know
• 15:58
  is
• 15:58
  going
• 15:58
  to
• 15:58
  completely
• 15:59
  transform
• 16:00
  my
• 16:00
  business.
• 16:01
  This
• 16:01
  is
• 16:01
  what
• 16:01
  you
• 16:01
  get
• 16:02
  when
• 16:02
  you're
• 16:02
  part
• 16:02
  of
• 16:02
  a
• 16:02
  mastermind
• 16:03
  of
• 16:04
  people
• 16:04
  who
• 16:05
  can
• 16:05
  discuss
• 16:06
  these
• 16:06
  Next
• 16:06
  level
• 16:07
  strategies
• 16:07
  with
• 16:08
  you.
• 16:08
  They
• 16:08
  will
• 16:08
  share
• 16:08
  what
• 16:09
  they're
• 16:09
  doing
• 16:09
  inside
• 16:10
  their
• 16:10
  business
• 16:10
  which
• 16:10
  will
• 16:10
  spark
• 16:11
  ideas
• 16:11
  for
• 16:11
  how
• 16:12
  you
• 16:12
  can
• 16:12
  do
• 16:12
  things.
• 16:13
  My
• 16:14
  own
• 16:14
  Mastermind
• 16:15
  will
• 16:15
  also
• 16:15
  have
• 16:15
  the
• 16:16
  magic
• 16:16
  of
• 16:16
  some
• 16:16
  in
• 16:17
  person
• 16:17
  as
• 16:17
  well
• 16:17
  as
• 16:18
  online
• 16:18
  because
• 16:19
  it's
• 16:19
  really
• 16:19
  nice
• 16:20
  to
• 16:20
  build
• 16:21
  those
• 16:21
  proper
• 16:21
  relationships
• 16:22
  where
• 16:22
  you
• 16:22
  can
• 16:23
  WhatsApp
• 16:24
  people
• 16:24
  on
• 16:24
  your
• 16:24
  journey
• 16:25
  to
• 16:26
  leverage
• 16:27
  scale,
• 16:28
  create
• 16:28
  great
• 16:28
  client
• 16:29
  experience,
• 16:30
  build
• 16:30
  out
• 16:30
  your
• 16:31
  systems,
• 16:31
  build
• 16:31
  out
• 16:32
  your
• 16:32
  team.
• 16:32
  Apply
• 16:33
  for
• 16:33
  My
• 16:33
  Next
• 16:34
  Level
• 16:34
  Mastermind.
• 16:35
  It
• 16:35
  starts
• 16:36
  on
• 16:36
  the
• 16:36
  9th
• 16:36
  of
• 16:36
  January.
• 16:37
  It
• 16:37
  is
• 16:38
  application
• 16:38
  only
• 16:39
  to
• 16:39
  ensure
• 16:39
  that
• 16:40
  we
• 16:40
  get
• 16:40
  the
• 16:40
  right
• 16:40
  people
• 16:41
  in
• 16:41
  the
• 16:41
  room.
• 16:42
  You
• 16:42
  will
• 16:42
  find
• 16:42
  the
• 16:43
  details
• 16:43
  to
• 16:44
  the
• 16:44
  Next
• 16:44
  Level
• 16:44
  Mastermind
• 16:45
  in
• 16:45
  the
• 16:45
  show
• 16:46
  notes
• 16:46
  and
• 16:46
  you
• 16:47
  can
• 16:47
  apply
• 16:48
  there.
• 16:48
  I'm
• 16:49
  really
• 16:49
  excited
• 16:50
  to
• 16:50
  have
• 16:50
  hired
• 16:51
  a
• 16:51
  brilliant
• 16:52
  sales
• 16:52
  funnel
• 16:52
  expert
• 16:53
  to
• 16:53
  do
• 16:54
  an
• 16:54
  external
• 16:55
  review
• 16:55
  of
• 16:55
  your
• 16:56
  business
• 16:57
  if
• 16:57
  you
• 16:57
  join
• 16:57
  the
• 16:58
  Mastermind
• 16:58
  by
• 16:59
  Friday
• 16:59
  20th
• 17:00
  December.
• 17:01
  So
• 17:01
  you
• 17:01
  will
• 17:01
  gain
• 17:02
  that
• 17:02
  bonus
• 17:02
  where
• 17:02
  they'll
• 17:03
  literally
• 17:03
  look
• 17:03
  at
• 17:04
  your
• 17:04
  email.
• 17:05
  If
• 17:05
  you've
• 17:05
  got
• 17:05
  a
• 17:05
  podcast,
• 17:06
  they'll
• 17:06
  listen
• 17:06
  to
• 17:06
  your
• 17:06
  podcast,
• 17:07
  they'll
• 17:07
  sign
• 17:07
  up
• 17:08
  to
• 17:08
  your
• 17:08
  nurture
• 17:08
  sequence
• 17:09
  and
• 17:09
  then
• 17:09
  you'll
• 17:10
  gain
• 17:10
  an
• 17:10
  hour
• 17:11
  call
• 17:11
  with
• 17:11
  a
• 17:12
  comprehensive
• 17:12
  review
• 17:13
  of
• 17:13
  where
• 17:13
  you
• 17:14
  need
• 17:14
  to
• 17:14
  up
• 17:14
  level
• 17:14
  in
• 17:15
  your
• 17:15
  business
• 17:16
  and
• 17:16
  we
• 17:16
  will
• 17:16
  use
• 17:16
  that
• 17:17
  as
• 17:17
  part
• 17:17
  of
• 17:17
  our
• 17:18
  strategy.
• 17:18
  The
• 17:19
  price
• 17:19
  is
• 17:19
  33%
• 17:20
  off
• 17:20
  because
• 17:21
  it's
• 17:21
  the
• 17:21
  first
• 17:21
  time
• 17:21
  I
• 17:22
  have
• 17:22
  run
• 17:22
  this
• 17:22
  Mastermind.
• 17:23
  Like
• 17:23
  I
• 17:24
  said,
• 17:24
  there's
• 17:24
  in
• 17:24
  person
• 17:25
  too.
• 17:25
  It's
• 17:26
  an
• 17:26
  absolute
• 17:26
  steal.
• 17:27
  Next
• 17:27
  time
• 17:28
  I
• 17:28
  will
• 17:28
  be
• 17:28
  raising
• 17:29
  the
• 17:29
  price
• 17:29
  significantly.
• 17:30
  This
• 17:31
  is
• 17:31
  your
• 17:31
  opportunity
• 17:32
  to
• 17:32
  gain
• 17:33
  personal
• 17:33
  support
• 17:34
  and
• 17:34
  the
• 17:34
  right
• 17:35
  type
• 17:35
  of
• 17:35
  people
• 17:35
  around
• 17:36
  you
• 17:36
  who
• 17:36
  are
• 17:37
  succeeding
• 17:38
  so
• 17:38
  you
• 17:38
  can
• 17:39
  be
• 17:39
  in
• 17:39
  a
• 17:39
  room
• 17:40
  where
• 17:40
  the
• 17:40
  results
• 17:40
  you
• 17:41
  want
• 17:41
  are
• 17:41
  normalized.
• 17:42
  I
• 17:43
  hope
• 17:43
  you
• 17:43
  loved
• 17:44
  the
• 17:44
  three
• 17:44
  day
• 17:44
  Next
• 17:45
  Level
• 17:45
  series
• 17:45
  again.
• 17:46
  Do
• 17:46
  sign
• 17:46
  up
• 17:47
  in
• 17:47
  the
• 17:47
  Show
• 17:47
  Notes
• 17:47
  if
• 17:48
  you
• 17:48
  haven't
• 17:48
  already
• 17:48
  got
• 17:49
  access
• 17:49
  to
• 17:49
  the
• 17:49
  Slack
• 17:50
  channel
• 17:50
  and
• 17:50
  the
• 17:50
  Q
• 17:50
  and
• 17:50
  A.
• 17:51
  I
• 17:52
  can't
• 17:52
  wait
• 17:52
  to
• 17:52
  hear
• 17:53
  what
• 17:53
  you
• 17:53
  have
• 17:53
  gained
• 17:53
  from
• 17:54
  this
• 17:54
  three
• 17:54
  day
• 17:54
  behind
• 17:55
  the
• 17:55
  scenes
• 17:55
  series.
• 17:56
  If
• 17:56
  you
• 17:57
  want
• 17:57
  to
• 17:57
  connect
• 17:57
  with
• 17:58
  me
• 17:58
  and
• 17:58
  other
• 17:59
  like
• 17:59
  minded
• 18:00
  coaches,
• 18:00
  don't
• 18:00
  forget
• 18:01
  to
• 18:01
  join
• 18:01
  our
• 18:01
  free
• 18:02
  Slack
• 18:02
  community
• 18:03
  which
• 18:03
  is
• 18:03
  open
• 18:03
  this
• 18:04
  week
• 18:04
  only.
• 18:05
  There
• 18:05
  you
• 18:05
  will
• 18:06
  be
• 18:06
  part
• 18:06
  of
• 18:06
  a
• 18:06
  supportive
• 18:07
  space
• 18:07
  where
• 18:07
  we
• 18:08
  will
• 18:08
  continue
• 18:08
  the
• 18:09
  conversation
• 18:10
  and
• 18:10
  share
• 18:10
  all
• 18:11
  of
• 18:11
  our
• 18:11
  own
• 18:12
  insights
• 18:13
  to
• 18:13
  help
• 18:13
  each
• 18:14
  other
• 18:14
  to
• 18:15
  scale
• 18:15
  and
• 18:15
  grow
• 18:16
  our
• 18:16
  own
• 18:16
  coach
• 18:17
  businesses
• 18:17
  sustainably.
• 18:19
  You
• 18:19
  will
• 18:19
  find
• 18:19
  the
• 18:20
  link
• 18:20
  in
• 18:20
  the
• 18:20
  show
• 18:20
  notes
• 18:21
  to
• 18:21
  sign
• 18:21
  up.
• 18:21
  I
• 18:21
  would
• 18:22
  love
• 18:22
  to
• 18:22
  see
• 18:22
  you
• 18:22
  there
• 18:22
  and
• 18:23
  hear
• 18:23
  your
• 18:23
  thoughts.