Latest / Closing Sales in Nigeria - Sales For The Nigerian Business Person: The Sales and Marketing Blueprint / Crafting Connections: Building Your Network for Hat and Fascinator Success
Transcript
- 0:00Hello and welcome to the show. It's a wonderful Monday morning
- 0:04and I'm chilling outside somebody's office, so I expect
- 0:06to hear some noise in the background.
- 0:09In fact, the reason why I'm here is because, you know, I've been
- 0:12mentioning on the podcast that you know, there's some *** that
- 0:14owe me money basically, you know, some small M's, not enough
- 0:18to buy a brand new car or anything, but you know, still
- 0:21every single couple helps. So I have my bath today.
- 0:24I freshened up and I said to them, I'm going to come and Jack
- 0:26them. Let me raise some hell, you
- 0:28know, until I get my money. But yeah, we've had some
- 0:31fruitful conversations, you know, so hopefully something
- 0:33good will come out of it this week.
- 0:36So now that I've finished this meeting, basically I said, OK,
- 0:39let me just make one sharp recording and then I'll be on my
- 0:43way for other engagements. And there's somebody that I made
- 0:48a podcast episode for, I think maybe like two or three days
- 0:51ago. That was Bolu Tunji, the lady
- 0:53who's been who's involved in human resources and who wants to
- 0:56create a business in selling a business, selling hearts and
- 1:01fascinators in Lagos. So Bolotunji, you didn't reach
- 1:05out to me like I said you should because I put it there in the
- 1:07comments. But I made the podcast episode
- 1:09anyway. And I'm going to use you as a
- 1:11case study for today's episode just so that you can derive some
- 1:15more value out of it and also so that anybody who happens to be
- 1:18listening who is in a similar space.
- 1:21So whether you're trying to create a business in hearts and
- 1:23fascinators like Bolotunji or help you're trying to do
- 1:26something fashion related. Hopefully using has a case study
- 1:30is going to is going to be able to help you.
- 1:33How will I put it? Now you'll be able to realize,
- 1:37Abby, as you realize, you know, you'll be able to get the
- 1:41principles that we're discussing about here and then discern how
- 1:45we can apply to your own context.
- 1:47Yeah. So that's good for today.
- 1:48Now today, what I want to do now I'm Balu should be paying
- 1:51attention. If any of you know Balu Tunji
- 1:54and you're listening to this episode right now, as soon as
- 1:56you're don't listen to this episode, if you know any Balu
- 1:58Tunji who works in human resources, then she's definitely
- 2:02the one as soon as you're done with this episode, pick up the
- 2:04phone call Balu and tell her that hey, do you know so so so
- 2:07he made a podcast episode. It's about you.
- 2:09Here's the link, you know, send it so she can be aware.
- 2:12So today we're going to look at whether called calling and
- 2:15emailing is dead because people who want to get clicks on
- 2:20LinkedIn and on Instagram and all this, they keep on saying
- 2:24cold calling is dead, emailing is dead, this is dead.
- 2:27That is dead. Basically what they're trying to
- 2:29do. They're just trying to wind you
- 2:31up so that you will pay them to be their coach or be their
- 2:36consultant, and they will try and help you drum up business by
- 2:40doing other things apart from cold calling and apart from
- 2:43emailing. Because, yeah, emailing, you
- 2:46know, if you do it wrong, it can be ineffective.
- 2:48And then cold calling is hard. So lots of people don't like to
- 2:51do it. So this is one way that people
- 2:54just try to drop my business. They'll say this is that, this
- 2:57is that, you know, come and pay me instead to teach you how to
- 2:59do this. Pay me for my miracle system.
- 3:02So Balu and other people who are listening, please do not follow
- 3:07anybody who's promising you a miracle system.
- 3:10Because if the miracle system works, to be honest, the guy
- 3:13wouldn't be selling you the miracle system.
- 3:14He will be doing the miracle system by making billions off of
- 3:17that thing and he'll be enjoying his billions quietly.
- 3:20So there's no miracle system that works.
- 3:22Just remember that in case the next time you see cold calling
- 3:25is dead, emailing is dead, this is dead, that is dead.
- 3:29Pay me for my miracle system. Don't want to pay anybody for
- 3:31any rubbish miracle system. No, some of you are going to be
- 3:36listening. I'll be wondering, ah, cold
- 3:37calling is dead. e-mail is dead as in who died?
- 3:39What does emailing mean? What does cold calling mean?
- 3:41You know, no problem. Let's start defining a few
- 3:44things so that for those of you who some of these things sound
- 3:46strange, you will get into the flow of the thing.
- 3:49Now some of you also be wondering, ah, e-mail, is that
- 3:52cold calling? Is that what does have to do
- 3:54with Balu Tunji Balu, If you're listening to this episode, don't
- 3:56worry, You see how everything will join.
- 3:58Everything will make sense eventually.
- 3:59Don't worry, let's be going. So now let's define cold
- 4:02calling. Now cold calling is anything you
- 4:05do to draw more business where you don't have any formal
- 4:09context, no prior context, no prior relationship, no prior
- 4:14info, no mutually existing pre relationship.
- 4:18As in you people are total strangers.
- 4:21I don't know you, you don't know me.
- 4:23I don't send you, you don't send me what total strangers?
- 4:27I don't know you at all. But Sha, I want to talk to you
- 4:30so that there is hope of us doing business in the future.
- 4:33Anything I do to reach out to you, in this case, it's called a
- 4:38cold call. So if I show up at your house
- 4:41and I knock on the door, you say who is that?
- 4:43You say establish my who? I don't know anybody just come
- 4:49to do that. I will explain.
- 4:50You know, if I try doing something like that, that is
- 4:52cold calling. I don't know who is the person
- 4:54inside the house. The person said the house
- 4:56doesn't know me. That is cold calling.
- 4:58In the old days, they used to call the cold calling.
- 5:01Nowadays they call it canvassing because you're working from one
- 5:04place to another using your two left leg and you're knocking on
- 5:07people's doors. So nowadays they call that
- 5:09canvassing. But still you can also call it
- 5:11cold calling. If I pick up the phone because I
- 5:14found a phone number on Google and I'm thinking, OK, I can do
- 5:17some business with this guy, with this babe, maybe we can run
- 5:19some referral kind of business. So I just call up the phone
- 5:23number. The person doesn't know me.
- 5:25My number is not stored on their phone.
- 5:26Their own number is not stored on my own phone.
- 5:28This is the first time we're hearing of each other.
- 5:30There's no pre-existing relationship, no background
- 5:33info, no prior context. That is a cold call because I'm
- 5:37reaching out to a total stranger.
- 5:40So that's a cold call. When I'm using the phone, If I'm
- 5:43sending WhatsApp messages, I'm just blanket messaging people on
- 5:47WhatsApp. I don't have their number
- 5:48stored. They don't know me.
- 5:50We're not friends, we're not cool.
- 5:51I don't know you from anywhere. You don't know who my father is,
- 5:54I don't know who your mother is. You know all of that, all that
- 5:57messaging on WhatsApp, that is a cold call.
- 6:01Now, the reason why I'm taking time to stress what a cold call
- 6:04is, because some people will say cold calling is only when you
- 6:06pick up the phone. That is a lie, all right?
- 6:12Because some of you say, oh, I don't like cold calling.
- 6:14But you don't know that you you're doing cold calling
- 6:17because you're not picking up the phone and calling people.
- 6:18You say, no, what I'm doing is not cold call, but you've been
- 6:21sending WhatsApp messages to total strangers.
- 6:23That is cold calling. When you hear cold call, it's
- 6:27not the phone call that makes the thing cold.
- 6:29Because remember that back in the days when there was no phone
- 6:33and people were going from house to house knocking on people's
- 6:36doors? Because who is this guy?
- 6:39This guy again, what's his name? Uncle Tony Antonio Lumelu.
- 6:42So he used to sell photocopies, if I remember correctly, I think
- 6:45used to sell photocopying machines in the 60s and 70s.
- 6:48So people like Uncle Tony, now Uncle Tony, them they would have
- 6:51had to have been going around, although he's a billionaire now,
- 6:53so it has worked out for him. So we thank God for his life we
- 6:56serve would be billionaires one day.
- 6:58So back in the day now Uncle Tony would have been going from
- 7:00office to office knocking on peoples doors because he's
- 7:03trying to sell photocopier, whether it's Rico photocopier or
- 7:09I don't know whichever photocopier.
- 7:11So that was back then, they used to call it cold call because
- 7:15it's not as if everybody in Nigeria had a phone number that
- 7:17you can pick and call. So you would have to wake up, go
- 7:20to Marina on Lagos Island and start going from office to
- 7:23office and knocking on the door. Hello, is Ed here?
- 7:25Is GM here who is head of procurement.
- 7:28I'm selling photocopier. Can I talk to you?
- 7:31So that is also cold calling. So cold calling, the thing that
- 7:34makes it cold, it's not that it's a phone call, it's that
- 7:37there's no prior context, there's no prior relationship.
- 7:41We do not know ourselves from Adam and Eve.
- 7:43Like we don't know each other like we are total strangers and
- 7:47we don't have information about each other.
- 7:49That is what makes it a cold call.
- 7:50All right, so you'll find that most of us are making cold
- 7:55calls. We just don't know.
- 7:57It's just that some of you, you're doing all your cold
- 7:59calling on. What's it called on WhatsApp or
- 8:03on Telegram? What's up?
- 8:04Most of us are doing cold calling.
- 8:06So the next time somebody asks you do you do cold calling, I
- 8:10say no, no, no, I don't do cold calling.
- 8:12But you're sending e-mail to strangers.
- 8:13It is also cold calling. Go and learn your craft.
- 8:16So that is what cold calling means.
- 8:19Now let us define emailing, OK? e-mail just means you're sending
- 8:22letters over e-mail. If I just sent some emails to my
- 8:27sons this morning. In fact, those who are parents,
- 8:30I think it's a good idea to be sending your children e-mail
- 8:32because I remember back in the day, you know, when I entered
- 8:36CKC, that was in the 90s, that was my first secondary school,
- 8:39junior secondary school. So I remember back then, you
- 8:41know, you're broke now you send, you send a letter to Mumsy and
- 8:44Popsy like, oh, I'm broke. Provisions has finished, no,
- 8:47blah, blah, blah. So, you know, was, was a good
- 8:49thing to do. Now that Popsy is late going
- 8:52through some of your stuff, you know, I found some of those
- 8:54letters and you know, it brings me joy.
- 8:56Just seen some of the interactions that we had.
- 8:58So for those of you who have kids, please be sending emails
- 9:02to your kids. It's, it's good fun.
- 9:05Now for those of you who don't have kids now, but you have kids
- 9:07later on when the children come, please send them emails.
- 9:10So e-mail is just sending a letter over digital.
- 9:14That's it. The purpose of sending e-mail
- 9:17over digital is for different reasons.
- 9:20We can be sending emails so that we can do prospecting.
- 9:23We can be sending emails so that we can be doing marketing.
- 9:26We can be sending emails so that we can be doing relationship
- 9:29nurturing. Now e-mail prospecting is this
- 9:33e-mail prospecting is just cold calling strangers.
- 9:37Remember what I said, cold calling is I don't know you, you
- 9:40don't know me. I don't send you, you don't send
- 9:42me. But I have to make money.
- 9:45Sure. So I have to move my product.
- 9:46I have to sell my merchandise. So sure, I'll reach out to you
- 9:51to see if you're interested. If you happen to be interested,
- 9:54I will gauge the level of your interest or I will try and
- 9:57figure out the nature of the problem before I can make a
- 9:59proposal and then try and close the deal.
- 10:02So there are people who try and do all of this through e-mail.
- 10:04That is e-mail prospecting. Then there is e-mail marketing.
- 10:11e-mail marketing is more of a mass market kind of thing, like
- 10:14is a blanket strategy. You're sending emails to
- 10:16everybody in the whole wide world because you're trying to
- 10:19generate ADA. Again, ADA is attention,
- 10:23interest, desire, and then action.
- 10:26Aida attention, interest, desire, action.
- 10:31You are trying to send emails to generate attention for you, your
- 10:35business, your product, your service.
- 10:37You're trying to use e-mail to generate interest in whatever it
- 10:40is that you do. You are trying to use e-mail to
- 10:43create a desire in your product or your service.
- 10:46And then you're trying to get people to take action and buy
- 10:50your product or your service and then you close the deal.
- 10:53So you see, we're now using e-mail for mass, for e-mail
- 10:56marketing or mass marketing. So when people say cold calling
- 11:01is dead e-mail, e-mail is dead, what they're saying is that
- 11:05don't pick up the phone, don't reach out to strangers, don't
- 11:08send emails, or none of these tactics work.
- 11:11And then the solution will be come and pay me for my magic
- 11:13system, whatever that magic system is.
- 11:16And I'm repeating again, do not fall for this scam.
- 11:18Do not go and pay anybody for their magic system.
- 11:24Cold calling is alive. e-mail is alive.
- 11:26It's all a matter of trying to figure out how does cold calling
- 11:30work? What is the best way to make a
- 11:32cold call? If I'm knocking on a stranger's
- 11:35door, what is the best way to start the conversation?
- 11:37How do I introduce myself? How do I introduce my product?
- 11:40How do I introduce my service? It's the same thing with e-mail.
- 11:43Just go and learn. How do I send e-mail for
- 11:48business purposes? What are the best e-mail writing
- 11:50tips? Blah blah blah.
- 11:51That is what you should be spending your time doing.
- 11:53I repeat, do not go and pay anybody for any magic system.
- 11:56Anybody who is shouting cold calling is dead.
- 11:58Emailing is dead. So, but to answer the question,
- 12:03Shaq, when people say that cold calling is that e-mail is dead,
- 12:05what they're trying to say is that is ineffective.
- 12:08So the answer to the question is cold calling dead and is
- 12:11emailing dead? Oh, sorry about that.
- 12:13One massive stick just fell in through the window because you
- 12:16know, I parked under a tree. Now Abuja Heath is, you know,
- 12:19killing. So anyway, I was like, and those
- 12:23are the joys of just doing podcasting live.
- 12:26What were we? Some people are saying that cold
- 12:29calling and emailing, is that what they're trying to say is
- 12:31that if you're cold calling, it is ineffective.
- 12:34Now, if you have to do like Uncle Tony back in the day,
- 12:36that's Tony Lumelu, who is not a billionaire big boy, one of a
- 12:40bank owner of Hilton Hotels. So they're saying that if that
- 12:44may be in the 70s, Uncle Tony had no choice.
- 12:46He had to wake up, go to Marina, start knocking on people's
- 12:48doors, say hello. It's all around the office for
- 12:50the copying machine. So they're saying that maybe
- 12:53Uncle Tony had to call, call, but now he's 2025 or whenever
- 13:00you're listening to this podcast.
- 13:01If you're listening to this podcast in 2072, I hope I'm
- 13:05still alive then. How long is that?
- 13:07And I hope I'm still alive in 2072.
- 13:09So if you're listening in 2072, maybe they're saying that yes,
- 13:12Uncle Tony had to go and call, call in 1960 something.
- 13:15But you don't have to do that now in 2072 or in 2025 or in
- 13:182032. So that's what they're saying.
- 13:22It is now ineffective or that maybe people had to send emails
- 13:26for prospecting, for marketing and for relationship nurturing.
- 13:29So you don't have to send it in 2062, maybe in 2062 at the time
- 13:34you were listening to this. Maybe by then they have cracked
- 13:37this whole, what's it called? The metaverse thing.
- 13:40And you guys are working around using metaverse Googles and, you
- 13:45know, interacting virtual reality.
- 13:47So they're saying no, don't send emails again.
- 13:50So truth of the matter is, yeah, if you're going to take cold
- 13:53calling alone or emailing alone, then yes, you can say it is dead
- 13:58because when you do these things alone, you're not going to
- 14:01achieve any significant results. Now let me repeat.
- 14:05If all you do is sit behind your keyboard and send messages all
- 14:08day, you are not going to get any significant results by doing
- 14:12that on its own. If all you do is by going to go
- 14:16and knock on one door after another, then you will not get
- 14:19any significant results. And if all you do is pick up the
- 14:22phone and call strangers, you know, every single day, you will
- 14:24not get any significant result. You get the most results when
- 14:28you do things multimodal. Let me repeat, multimodal.
- 14:33Multimodal just means different modes, different means different
- 14:37ways of doing something. And I think that is the biggest
- 14:41danger for those of us who have grown up in this day and age and
- 14:44who are trying to do business. When I say this day and age, I
- 14:46mean you know, like now that I'm recording this thing 2025, I'm
- 14:50not talking to those of you who are listening in 2082.
- 14:53So we have grown up in a time where people just pick the one
- 14:57that they like and then they will sit there, somebody will
- 14:59say me, I like Instagram and then they only do Instagram and
- 15:01try and grow their business through Instagram.
- 15:03They won't make phone call, they won't do WhatsApp, they won't go
- 15:06to somebody's office, they won't do TikTok, they won't attend
- 15:09networking section. They really think that they can
- 15:12just sit there in Instagram and then build a massive business.
- 15:15It happens for some people, but that's not how it works.
- 15:18So it's not about picking what it is that you like.
- 15:22It is about being multimodal and using everything and trying to
- 15:26target the approach. Depending to who it is that you
- 15:29are talking to, you might be an Instagram person.
- 15:31But if you're trying to reach out to me, I don't have
- 15:34Instagram anymore. I deleted my account so you
- 15:38can't get me on Instagram. I'm a face to face and a phone
- 15:41call person, so chances are you want to get my attention.
- 15:44You're better off just picking the phone.
- 15:47If you send the e-mail, well, it will get through.
- 15:50But we all know that everybody opens up their e-mail and then
- 15:53they have 200 emails every day. And So what every what they're
- 15:56trying to do is to delete as many emails as possible, you
- 15:59know, so that is why you do things multimodal.
- 16:02So if you're trying to reach out to me, you try a phone call and
- 16:05then you try e-mail and then you try LinkedIn and maybe you try
- 16:09some networking session where you think I'm going to be there.
- 16:11Eventually something will click. That is the scope.
- 16:14That is how I was supposed to be thinking about our clients as
- 16:16well. I was supposed to be thinking
- 16:17multimodal or those people American multi multi modal.
- 16:24So don't say you're going to do cold calling alone or then say
- 16:29you're going to do e-mail alone, but rather add everything
- 16:33together. Do phone call, do SMS, do in
- 16:37person visit, do networking, do gifting, do videos, do if you're
- 16:44listening to this at the time when virtual reality is a thing,
- 16:46do virtual reality, excuse me, do everything together and then
- 16:50the chances of you closing the deal is going to go up.
- 16:54So just remember, if you're trying to do only one thing on
- 16:58its own, then yes, it will be ineffective.
- 17:01For greater progress, for greater chance of closing the
- 17:04deals was supposed to be multimodal or multimodal, then
- 17:08our chances go up. Now, Bola Tunji, the HR
- 17:13professional who wants to do fascinating and hard business,
- 17:16this is where you come in. In case you've been listening
- 17:18for the last 15 minutes wondering, OK, what does this
- 17:20have to do with me? Don't cut the podcast yet.
- 17:23This is where you come in. I'm going to use you or I say
- 17:27Bola, sorry, forgive me. I was thinking of Tino.
- 17:30I'm trying to see who can connect me with Chino because
- 17:33I'll try to inside this government so that you know, I
- 17:35can become like those G boys. You know me self.
- 17:37Let me be driving bra boss, you know, living that big life.
- 17:40Also, I need to buy solar cause NEPA is really messing my life
- 17:44up. I moved from old house to a new
- 17:46house. I thought I had run away from
- 17:47NEPA, but NEPA, they're really, really testing my testing, my
- 17:52patience. Yeah, my inverter is still
- 17:55working, but I really think the way forward is just the gasoline
- 17:58just just caught off from Nepal once and for all.
- 18:01I know that you're done with this abusive relationship.
- 18:04So yeah, that's why I called you Bola.
- 18:06So sorry about that. So Bolu Tunji, this is where you
- 18:08come in now, because you are the last person that I use as a case
- 18:12study. I'm going to use you and
- 18:13continue as a case study until I don't know, I get bored or until
- 18:18somebody else says they can use me as a case study instead.
- 18:21So now we're going to use Bolu to see how we can use cold
- 18:26calling or to see how we can use emailing to now drum up some
- 18:30business. And like I said, cold calling or
- 18:34cold emailing or whatever. Shall we're going to consider
- 18:38people that I guess are strangers to Balu.
- 18:42And definitely Balu is definitely a stranger to those
- 18:45people for now since she hasn't started the business.
- 18:49So if we want to use cold calling and emailing, sorry, I
- 18:56just have to chase an insect that I was buzzing.
- 19:00So if we're going to do cold calling or emailing now to build
- 19:04a business for Balu, based on that last episode that I made, I
- 19:09can't remember, it was yesterday or the day before, I can't
- 19:14remember anyway. But when you don't listen to
- 19:15this episode, just skip back two or three episodes.
- 19:17It's also related to Bulu as well.
- 19:19So based on all the gist that we agreed on in the last message,
- 19:23if we're going to do a same message podcast, if we're going
- 19:26to do cold calling and e-mail now, my guess is we should try
- 19:30and reach out to event planners and to reach out to wedding
- 19:33coordinators and to reach out to people who own fashion
- 19:36boutiques. So remember, that's why I said
- 19:38in the last episode that those are some things that Bulu can do
- 19:41to try and move this business forward.
- 19:43So to do that now all you have to do is just get your phone.
- 19:47And of course, for those of us who have Android phones, you
- 19:50open up Google. For those of you who have
- 19:52iPhones, you type in www.google.com or just any
- 19:57whatever search engine is on your phone, whether it's if you
- 20:01have iPhone, what search engine do you use?
- 20:03A busy Bing and I can't remember what use your search engine.
- 20:07And we're going to try and find event planners.
- 20:11Wedding coordinators and people who run fashion boutiques.
- 20:14Now, can you see Balu, where the cold calling aspect comes in?
- 20:18Because some names will come up. And my guess is that half the
- 20:21people that you see on the list, in fact 99% of them, you see
- 20:25that you don't know these people from Adam or Eve.
- 20:27You're not related to any of them.
- 20:29You haven't toasted them before. They haven't toasted you.
- 20:32You don't know them. They don't know you.
- 20:33You don't care about them. Well, now that you want to make
- 20:36some money, you care about them but quite frankly, they don't
- 20:39care about you and knowing Lagos professionals, they won't give
- 20:42an F about you until it becomes clear that you can help them
- 20:45make money. So this is where cold calling
- 20:48comes in and This is why I talk about cold calling and This is
- 20:51why I make podcasts episode about talking to strangers
- 20:54because at some point all of us will have to talk to strangers.
- 20:58We cannot avoid it, but we can avoid it for a while, but
- 21:02eventually we will have to talk to a stranger.
- 21:05So let's just be a big boy about it, be a big girl about it, Put
- 21:09on your big girl pants, put on your big boy pants and let's do
- 21:12what needs to be done. The only thing to do is just do
- 21:15some research ahead of time and find out, OK, this thing that I
- 21:18want to do, what is the best way to go about it?
- 21:20When you have that background info, you'll make it a whole lot
- 21:22more comfortable for you to move ahead.
- 21:26So from all these moves that will now do on Google or
- 21:29whatever search engine that you'll find, you will now come
- 21:32up with a list. Because when it comes to
- 21:36prospecting, when it comes to cold calling, when it comes to
- 21:39meeting total strangers, we need a list.
- 21:43If you go and Google luxury wedding planners in Lagos and a
- 21:46list of 20 people comes up. If you don't take that thing and
- 21:50write it down on the list or take that thing and print it out
- 21:52on a list to wake up every day and try and prospect to wake up
- 21:58every day and try and make a phone call or go to somebody's
- 22:02office or send an e-mail off of memory.
- 22:04It's, it's somehow. And if you're going to wake up
- 22:07every day and run that search again, Luxury wedding planners
- 22:10in Lagos, it's just somehow. So to save yourself the stress,
- 22:15don't say I'm not the writing kind or I don't like pencil and
- 22:17paper. Go and write it out.
- 22:20Go and print it out. Don't argue.
- 22:23That's just the way we've been doing it since the beginning of
- 22:25the world and it's not going to change anytime soon.
- 22:29Even for those of you listening to this in 2092, you who live in
- 22:33the matter of us, in the matter of us, you still have to make a
- 22:36list so that you can follow that list.
- 22:39All right? Eventually, when we start going
- 22:43strong on e-mail game, we're going to have to build a contact
- 22:45list. You know, an e-mail list of
- 22:48people that you can be sending messages to from time to time or
- 22:51and then a WhatsApp broadcast list where you can be sending
- 22:53messages to people from time to time.
- 22:55The whole point of building a contact list is so that you can
- 22:58do relationship nurturing. Relationship nurturing is when
- 23:02you're sending out valuable content to people so that you
- 23:06can stay top of mind. So in the future, we'll move
- 23:09forward small, small as when you build relationships with some of
- 23:11these wedding planners. But I hope you're paying
- 23:13attention. We'll be writing these things
- 23:14down. Eventually we'll have to build
- 23:16contact lists over e-mail and then WhatsApp broadcast list.
- 23:21And then of course, we segment them so that the messages that
- 23:24you're sending to wedding planners will be different from
- 23:27the one that you're sending to wedding coordinators.
- 23:30I know some of you don't think there's a difference, but trust
- 23:32me, there's a difference. I was in the field before, so I
- 23:34know that there's a difference. So the messages that will go to
- 23:36wedding planners will be different.
- 23:37The messages that will go to wedding coordinators will be
- 23:39different. The messages that will go to
- 23:41people who own fashion boutiques will be different.
- 23:46Now we need to take a personalized approach when we're
- 23:49trying to reach out to these people.
- 23:51Because these people are total strangers doesn't mean we should
- 23:53approach them as strangers. We should try and soften the
- 23:55approach, humanize the approach. You know, we need to take a
- 23:59common sense approach to try and build relationships with these
- 24:03people or try and get some business.
- 24:04You don't just show up as a stranger and then try and close
- 24:08business like that. So we need a personalized
- 24:09approach. Now, unfortunately for you guys,
- 24:12when you go online, you'll find lots of approaches that say
- 24:15things like introduce yourself on your business, state your
- 24:19product, state your unique qualities, offer to schedule a
- 24:22meeting, and then send a catalogue.
- 24:25If you've been listening to this podcast for any length of time,
- 24:27I hope by now you are convinced and you know why sending a
- 24:30catalogue is a very bad idea. Sending a catalogue, sending
- 24:35proposal, sending presentation is not your first salvo, is not
- 24:38your first shot. You can send the catalogue or
- 24:41catalogue presentation, proposal, price list.
- 24:44All those things should be sent at the end, not at the beginning
- 24:48of your sales process. When you send the catalogue
- 24:51proposal, price lists, presentation, whatever at the
- 24:55beginning, that is where you will get Oh, OK, thanks for the
- 24:59information. Sounds interesting.
- 25:00Let me get through this and I'll get back to you.
- 25:02Let me think about it and then I'll get back to you.
- 25:05Or can you send me more information on whatever and then
- 25:07I'll get back to you. So please, catalogue
- 25:11presentation, proposal, price lists, all those things send at
- 25:15the end of the process, not at the beginning.
- 25:18If you're not convinced, keep listening to podcast episodes.
- 25:21Hopefully one day I'll be able to convince you.
- 25:22I mean, when you get tired of people ghosting you, you will
- 25:26try things my way. So it's not a matter of
- 25:28introduce yourself, your business state, your
- 25:30inequalities. Have you noticed that it's all
- 25:33about you, you, you, you, you. And I have told you how
- 25:35everybody is busy. Like right now I'm backed
- 25:38outside somebody's office. I came here because I need to
- 25:40Jack somebody on the neck to say pay me my effing money.
- 25:44You think in this state of mind, you're sending me emails to do
- 25:47business, but you really think I'm open to doing business with
- 25:52you? Like I have lots of things on my
- 25:54mind right now and the person I'm trying to reach out to, they
- 25:56have lots of things on their mind as well.
- 25:58It's like if you try and do business with Bolu, like Bolu's
- 26:00in the middle of some stuff. She's trying to build ahr
- 26:02career. She's trying to start this
- 26:04business selling fascinators. And then maybe, you know, maybe
- 26:09her baby just pooped and scattered the diapers in the
- 26:13morning so, you know, they weren't able to get out of the
- 26:16house on time. You know, things happen.
- 26:19Summary What I'm trying to say is nobody cares about you.
- 26:21Nobody cares about your business.
- 26:23So don't start all your communications with this is me.
- 26:26This is my business, this is what I do.
- 26:27This is how I'm the greatest, this I'm the best.
- 26:29No, nobody cares about you. Start your e-mail, start your
- 26:33phone call, start your whatever with the other person and your
- 26:36own understanding about them. If you send me an e-mail that
- 26:40says, oh, Tavi Sharma, thank you very much, you're the greatest
- 26:42at what you do is that, I mean, of course, I'll start reading.
- 26:44I mean, who doesn't like themselves?
- 26:46I'll start reading. The fact that I'm reading now,
- 26:49you know, gives you a chance to smuggle something in.
- 26:52So started off with the other person with your understanding
- 26:57about them. So all these people now the
- 27:00wedding planners that we're going to find online, don't
- 27:03start your e-mail or don't start your phone call by saying this
- 27:06is me. I'm Balu Tunji, I'm an
- 27:08experienced human resources professional.
- 27:10I'm sophisticated. I'm this dot dot dot dot.
- 27:12I've started this business called Balu Tunji fascinators.
- 27:16We make state-of-the-art, unique, personalized, glamorous
- 27:20something something like you're just wasting valuable time.
- 27:24If you call, I'm one of these people answers and that's how
- 27:26you start your phone conversation.
- 27:27You are wasting valuable time because they all have things
- 27:31that you know they're paying attention to.
- 27:33So when you start off this phone call, when you start off this
- 27:35e-mail or when you get into the office, it is not about you
- 27:38start with them, your understanding about them.
- 27:41So when you find these wedding planners and you call, call, you
- 27:43go to the office. Start with your understanding
- 27:45about them. When you pick up the phone and
- 27:48you call, if they answer, start with your understanding about
- 27:50them. If you're sending this e-mail,
- 27:53start with your understanding about them.
- 27:55All right about them then slide into interests, their interests,
- 28:01do some need analysis or figure out what their clients needs
- 28:03are. Because remember, if you listen
- 28:05to yesterday's episode or day before yesterday's episode when
- 28:08I was talking about Ballu Tunji and the hard business, the scope
- 28:11here is that you should be able to partner with these people so
- 28:14you can sell some of their own clients.
- 28:16You know, that's how you're going to get to do some business
- 28:18with them. So that's why I'm saying after
- 28:19you're done listening to this episode, please skip back
- 28:22yesterday's episode or maybe day before yesterday's episode.
- 28:24Listen to the first Ballu Tunji episode.
- 28:26I didn't put her name there. Well, I should have, but anyway,
- 28:30just skip listen to each other. So it's only after you've done
- 28:34interests need analysis, client needs, things like that, that
- 28:37you now schedule a meeting to discuss some more in detail.
- 28:42And then it is then that you can now start dropping proposals and
- 28:45catalogue. Can you see the proposal and
- 28:47catalogue will come at the end because now they are interested
- 28:51and now they will definitely look at it because you look and
- 28:54you sound like a reasonable somebody in the beginning when
- 28:58you just send the proposal and Balutunji is just thinking I got
- 29:02to work late 45 minutes even if my baby didn't poop like that,
- 29:06you know, blah, blah, blah. You know, in that frame of mind,
- 29:09your e-mail is there should be like not another person.
- 29:11So you just select and delete, right?
- 29:15And then the same thing with me. I'm thinking, where will these
- 29:17damn people pay my money? I'm still angry, blah, blah,
- 29:20blah. I wish I had slapped that
- 29:21person. Is this this not that that your
- 29:23message comes in. I'll just select and then
- 29:26delete. So catalogue price list, all of
- 29:32that will come last. The approach now that I'm trying
- 29:35to advocate and I hope that you guys get and follow me on, is
- 29:39that the goal is to be a helpful resource to whoever it is that
- 29:41you're reaching out to. Let me repeat, the common sense
- 29:45approach that you guys have been learning online is about how to
- 29:48introduce yourself, introduce your business, say why you're
- 29:51good, say why you're the best and blah, blah, blah.
- 29:54No, flip the approach. The goal now is to be a helpful
- 29:57resource to whoever it is that you are going to meet because
- 30:01people are busy and people will only want to pay attention to
- 30:04someone who is a helpful resource, especially those of
- 30:08you who are in Lagos. You know Balutunji, those of you
- 30:11who are in Lagos, you're trying to do business with somebody
- 30:13else. The person is only going to pay
- 30:14attention to you if they think that they can, if they think
- 30:19dealing with you is going to give them more profits, more
- 30:22customers or what else? Yeah, more profits or more
- 30:25customers. So you have to be a helpful
- 30:26resource. Now let's make this thing
- 30:29practical. So Balu, let's pretend we have
- 30:31done luxury wedding planners. I just went on Google and then I
- 30:34did a quick Google search and then some names come came up.
- 30:39So since it's been a while, I don't know half the names on
- 30:41this list but I know some people shall.
- 30:42So there's guys weddings and events, I don't know about them.
- 30:45Then there's Omu or below luxury.
- 30:48OK, I heard about Omu, I never worked with her.
- 30:51Then there's wedding Guru. OK so I heard about wedding
- 30:55guru. They also have a place in Abuja,
- 30:58never did some work with them, although they called me once or
- 31:00twice to consider some of their clients, but that didn't work.
- 31:05And there was solely TSOULE. I've seen the name Sharp, but
- 31:09never done some work with them. Sapphire events, I heard about
- 31:12them, did some work with Sapphire, but we're not like the
- 31:15main vendors was photo booths that we we ended up doing for
- 31:19them. So I don't know anybody within
- 31:20the organization. Now there's 2706 events, I don't
- 31:25know anybody there. I've never heard of them.
- 31:27La La Harrah's weddings, OK, I know about them.
- 31:30Royal spices, never heard about them.
- 31:32Sharon Carter events, never heard about them.
- 31:35And then more events, never heard about them.
- 31:37And then so it's been a while. So, yeah, you can see half the
- 31:40people on this list I don't know and I haven't worked with.
- 31:44So now you do this in Lodger Wedding Planner.
- 31:46These are the names that comes up.
- 31:47Oh, by the way, have you noticed something about the names in
- 31:50Andos? Gave me some ideas for some, you
- 31:51know, some Yorubastes because some of these names have that
- 31:54Yoruba cities about them. So I was thinking maybe I should
- 31:57have called my business name George Roberts Business
- 32:00Consulting, you know, because it sounds cool, you know, using the
- 32:02Yoruba formula. Anyway, what was I?
- 32:06So now that we have found these people, now that we're going to
- 32:08reach out to them before we send any particular e-mail, before we
- 32:14even decide whose office we're going to go to or before we make
- 32:17a single phone call, we need to try and figure out some key
- 32:20themes that are important to these people.
- 32:22Because that will guide how we're going to have this
- 32:24conversation. Because remember what I said in
- 32:26the beginning that when you reach out to these people, the
- 32:29goal is to start talking about them and their business and
- 32:32stuff like that. So we have to speak, speak in
- 32:34terms of key themes, key themes that they are already familiar
- 32:38with, that they already know and that they make part of their
- 32:42their brand promise. So I did some research around
- 32:46them. All these research I'm talking
- 32:48about is my phone. I used nothing fancy.
- 32:50I just used Google at most Gemini.
- 32:54So I didn't have to go anywhere. I didn't have to pay for
- 32:56anything. But of course there are tools
- 32:58that you can pay for. This guy that I did some work
- 33:01for Julian, who runs a Crimson Solar power, he told me about
- 33:06some pretty cool paid tools. I'll talk about these things
- 33:10later. I still have a list some of the
- 33:11tools that I learnt about while working with him and that's the
- 33:15best part I like about consulting gigs.
- 33:17You know, you're imparting to people and then people are also
- 33:19imparting to you. So as you're teaching and
- 33:21executing, you're also learning. So key themes that are around
- 33:26all these people now, all these wedding planners are luxury
- 33:30because they like to be luxurious.
- 33:32You know, they're trying to make that Lagos money, you know,
- 33:34charging millions and millions and millions then exclusive.
- 33:38Exclusive just means you know, me and you, I'm giving you
- 33:41one-on-one attention. Personalized, yes, personalized
- 33:44attention, custom as another key term, bespoke.
- 33:48Bespoke means you and only you. You will not go and see this
- 33:51design on somebody else because you know, when you reach a
- 33:54certain level, people like their things to be bespoke.
- 33:57So if you design A fascinator for Bolu, pay attention.
- 34:04If you design A fascinator for talking Machino, Talker
- 34:07Mackinwell will not like that you designed that fascinator for
- 34:11her and then she goes somewhere and then she sees Juliet
- 34:15Ibrahim. When the same fascinator you
- 34:17know, Talker will not like that Talker will want to be one in
- 34:20town, you know, single class like her herself.
- 34:23I didn't want Juliet Ibrahim, so she might she would be some
- 34:26should be feeling someone like I thought this design was only me.
- 34:30Why Stocker wearing this thing so bespoke?
- 34:34Then they also emphasis, they also talk about years of
- 34:37experience cause like wedding guru, I think wedding guru
- 34:40definitely does more like 20 years now I think she's more
- 34:42than 20 years in the business. Let's see who else Wedding guru
- 34:46should be like 20 years Zephire. Well, Zephire, Zephire a decade.
- 34:53If they're young, I'll say a decade.
- 34:55So they also stress years of experience.
- 34:57Then they also stress their creativity and innovation.
- 35:00So when we're going in to now talk to these people or are
- 35:03trying to send the e-mail or are trying to make a phone call,
- 35:06those are the themes that we're going to be talking about.
- 35:08So, you know, pay attention. So our letters will stress, you
- 35:13know, how we like them or we caught their attention, Abby, we
- 35:17caught their attention. No, they caught our attention
- 35:20because of, you know, the luxury brand promise, because of how
- 35:23exclusive they are, how personalized they are, the
- 35:26custom bespoke, you know, and also because you're inspired by
- 35:30the decades of experience in the business and the creativity and
- 35:33innovation that they bring to the business.
- 35:35You know, you start that kind of e-mail like that, excuse me, or
- 35:39that kind of phone call like that, of course person will pay
- 35:41attention. Imagine you reaching out to me,
- 35:43say, oh, Mr. you did that. Oh, that we like your exclusive,
- 35:49this dot dot dot dot with your decades of experience and the
- 35:51creativity and innovation that you bring to the business
- 35:53consulting space. I mean, of course I'll be
- 35:55listening. I mean, nodding my head like,
- 35:57yeah, that's me, that's me. So that's the scope.
- 36:00So you can see that it's not about you saying this is me,
- 36:03this is my business, this is what I produce.
- 36:05This is my no, no, no, it's not me, me, me.
- 36:07Start off with them. Now the key themes that you
- 36:11should be paying attention to based on what we have, the
- 36:14research we have, we've done now that's Balu if you're in the in
- 36:19the hats and in the fascinator space.
- 36:21So you also will be trying to emphasize how your stuff is
- 36:23luxurious. You talk about how you know the
- 36:25luxurious handcrafting, how also you do something bespoke and
- 36:29elegant and customized and personalized and unique and how
- 36:31you only work with premium materials.
- 36:34So you see now this is how things are going to tie
- 36:37together. All right, you'll be reaching
- 36:40out to any of these event wedding planners and the scope
- 36:42will be OK. Like if you walk into the
- 36:46office. Oh, finally, it's nice to
- 36:47finally meet you, Madam wedding guru.
- 36:49I can't remember the ladies, the woman's name, the woman who is
- 36:51in charge, one very fine, fine babe like this.
- 36:55Well, fine woman. Let me not say babe because you
- 36:57know, she's older than me. Let me respect my elders.
- 37:00So when you finally have that meeting with her, like, oh, nice
- 37:03to meet you, Ma that blah, blah, blah.
- 37:05Been seeing you for the last 15 years.
- 37:07I really admire, you know, the personalized, the creativity and
- 37:10attention, the luxury that you bring to this dot, dot, dot,
- 37:12dot. And gosh, you've been able to
- 37:15pull this off for close to 25 years.
- 37:18I'm really inspired by how do you do this?
- 37:21And then keep quiet and then let her talk.
- 37:23Yes, flattery will get you everywhere.
- 37:26All right. So don't be ashamed of doing the
- 37:28whole flattery thing. So whether it's e-mail or phone
- 37:30call, that's the approach. We enter there and we are going
- 37:33to be overwhelmed and gushing over them and start talking
- 37:36about them. If you enter there, she's a busy
- 37:40woman and you go there saying, this is me, I'm Bolo Trinji,
- 37:44hearts and fascinators are my passion.
- 37:46I've been doing this for the last 35 years.
- 37:49I'm extremely skilled. I studied in Italy.
- 37:51And it's like you're wasting her time.
- 37:53She's a busy woman. She has other things to do.
- 37:56All right, So we come in, we pay attention to them.
- 38:01Do this research ahead of you. See why I say now that your
- 38:04phone, Google and Gemini and all these free tools, they have to
- 38:07be your best friend going forward.
- 38:09Before you'd have to sit down with someone to brainstorm all
- 38:12these things. But now you can brainstorm these
- 38:14things, you know, shop, shop using your phone for free.
- 38:18Just make sure you load up your phone with 1509 credit.
- 38:22That will buy you a four point something gig on 9 mobile.
- 38:27Yeah, that's enough to do your research for the month.
- 38:31Don't use it on watching Netflix.
- 38:33By the way, there's a cool movie on Netflix, The most beautiful
- 38:35girl in the world. You guys should watch it.
- 38:36Correct him even. Just tell my boys about it this
- 38:38morning. Then what was that?
- 38:42No, it is after you have gushed over them and started talking
- 38:46about them in your phone call, in your e-mail, in your the
- 38:51office visit. By the way, you see this is how
- 38:53we talk to strangers now. You see how we get strangers to
- 38:55listen to us now. It's only after you gush after
- 38:57them that you can now introduce yourself into the equation,
- 39:02talking also in terms of these key themes that humor that this
- 39:06is what you do. And you also align yourself with
- 39:09the philosophy of wedding guru and how they do things.
- 39:12And you also take a luxurious handcrafted bespoke elements to
- 39:18all your designs for fascinators and stuff like that.
- 39:20You like to keep things customized, personalized,
- 39:23elegant, unique and you only work with premium materials, you
- 39:27see. So use them first.
- 39:29You now introduce yourself next. After that, the call to action
- 39:34would be to see if they are interested in exploring how.
- 39:38Then there's different call to actions, whether they're
- 39:40interested in exploring how you can enhance the wedding
- 39:43experience for their clients. OK, so hold on incoming call,
- 39:51but I'll call the person back later.
- 39:53So how you can enhance the experience for their wedding
- 39:58clients? It's not about you going there
- 40:01and trying to say how can we work together or how can you
- 40:04refer clients to me? If you go there and say how can
- 40:06you refer clients to me? You sounded like you sound like
- 40:08a selfish person. Nobody wants to do business with
- 40:11a selfish person. So the end is the same.
- 40:14But the scope is, you say, how can we enhance the wedding
- 40:17experience for your clients or how can we create unforgettable
- 40:23moments? For your clients.
- 40:25So it's not about me, me, me, me, me.
- 40:29It's not how can we refer business?
- 40:30If I, if you're going to talk to all these luxury people and say,
- 40:33how can we refer business to each other?
- 40:35It sounds, it sounds tacky, Especially people like Wedding
- 40:38Guru and Sapphire people who have been a decade, 2 decades,
- 40:43they might won't feel like you refer me business.
- 40:44Like what kind of business were you sent to me?
- 40:46Like I'm an OG, I've been here for a while.
- 40:48Like who are you to send me business, You know?
- 40:50So what was that anyway? So this is 40 minutes.
- 40:55Let me just bring it to a close, but I hope you guys have been
- 40:57getting the scope. The summary of what I've been
- 40:59trying to say basically is just that talking to strangers is not
- 41:01dead. Whether you knock on the door,
- 41:03you go to the office for the first time, you pick up the
- 41:04phone for the first time, or you send an e-mail for the first
- 41:08time, it's not dead. The challenge is just to learn
- 41:10how to do it so they can be effective.
- 41:13Today I just remember that it's not about you, so don't pick the
- 41:16one that you like best. Be multimodal.
- 41:19You're trying to do everything at the same time.
- 41:21So try and go to the office to try and see Omo, Omo below.
- 41:25If by the time you went there, maybe she travelled to France
- 41:30and so she's still, you know, having holidays in France with
- 41:33the children or whatever, no problem.
- 41:34You try to visit, it didn't work, no problem.
- 41:37The other avenues, there's WhatsApp, there's SMS, there's
- 41:41Instagram, there's all kinds of things.
- 41:43And by the way, you will still try and go to office again
- 41:45another day. Maybe if you're there, you end
- 41:48up collecting the number of the PA.
- 41:49It's still something. At least now you have Direct
- 41:52Line with the PA so you can be talking to PA to find out.
- 41:54OK, when is Madam Omo in the office then?
- 41:59Oh, by the way, it just occurred to me that I'm assuming Omobilo
- 42:02is a woman because my memory is fuzzy.
- 42:04I hope it's not a geisha. But any usher, it's all joint.
- 42:08The the principle is still the same.
- 42:11So it's multimodal. You're going to do everything.
- 42:13You're going to go and visit. You're going to go and pick up
- 42:15the phone. You're going to send an SMS,
- 42:17You're going to do networking sessions where you think any of
- 42:20these people will be. You also might send gifts to
- 42:24them once in a while or you might send personalized videos
- 42:27or whatever, but shall all join multimodal so that the chances
- 42:30go up. Then use your phone, do some
- 42:34research, come up with a prospecting list that is for
- 42:37bulletin and those who are like who are trying to start up a
- 42:39business in fashion green, then a personalized approach.
- 42:44When we say personalized approach, it's not about you
- 42:47don't want to talk about you and how you went to fashion
- 42:50institute in Paris and why you're the greatest and why
- 42:52you're the best. Make it personalized to them.
- 42:56Come and talk about them, flatter them.
- 42:59Talk to them about why they're the best, whether the this
- 43:02whether the best thing since sliced bread.
- 43:04It is then after that the next paragraph in your e-mail, you
- 43:06now took yourself into the agenda saying how you might you
- 43:10also align to some of these principles that they hold to be
- 43:13cardinal for their businesses. And then the call to action will
- 43:16be whether they're interested in exploring how to enhance the
- 43:21wedding experience or how to create unforgettable moments for
- 43:24the the clients or how to create bespoke customized one in town
- 43:32events for the customer or, you know, just sit down.
- 43:36Shall you be able to think of something?
- 43:39It is at that next meeting that you can now start exchanging
- 43:43catalogue, exchanging price list, looking at this, looking
- 43:47at that. So it's my hope, my prayer that
- 43:49by the time we go through all of this wahala, we're going to be
- 43:51able to drum up some good business or please have a
- 43:55healthy sense of expectations around these things.
- 43:58Some people assume that if you go and you check Google and you
- 44:01pull up a list of 20 people that you end up doing business with
- 44:0420. That is unrealistic, especially
- 44:06if this is your first time. If you pull up a list of 20, you
- 44:09end up doing business with two or three.
- 44:11My own opinion, I think you did good.
- 44:13The challenge now will be to learn, OK, these things that the
- 44:16things that I did right, what are they so I can repeat them.
- 44:19The things that I did wrong, what are they?
- 44:21So I can never do that again. So that in the next set of 20
- 44:25people that I pull up, maybe out of talking to 20, I can do
- 44:28business with four. And you repeat the whole process
- 44:34and iterate and learn. And then maybe you can do
- 44:36business with five and maybe next time with eight, with 10,
- 44:40with 12. But know that you will never get
- 44:43to 100 / 100. A 100 / 100 is not possible
- 44:46because like Brian Tracy says that you don't have a chance in
- 44:50hell or where he didn't put it that way.
- 44:51But there's no way that every single person that you talks to,
- 44:54that you talk to is interested in your product or service or
- 44:58wants your product or service or needs your product or service or
- 45:01can afford your product or service.
- 45:03That is not going to happen. So 100 / 100 only exist in
- 45:07school work. It doesn't exist in business
- 45:08because not everybody wants or needs or can afford what it is
- 45:13that we sell. So that's it.
- 45:15Thank you very much for your time and attention.
- 45:19Yeah, if you've been finding value from this, please leave
- 45:22comments on the show just like Bulu Tunji did and others before
- 45:25her. If you'd like to call me, reach
- 45:28out for a strategy session for a business audit, or you have
- 45:31questions. The number is 08064662140.
- 45:36The country code is +234. Thank you very much for your
- 45:40time and attention. Also connect with me on the
- 45:42LinkedIn, the name to look for establishing my IED or on
- 45:45YouTube tarvishing my IED. You find my stuff or sales for
- 45:49the Nigerian business person On YouTube, you find a bunch of my
- 45:51stuff as well. So thank you very much for your
- 45:53time and attention. I'll catch you guys in the next
- 45:55episode, and hopefully by the next episode I should have been
- 46:00paid so I can go and relax. Maybe I, you know, buy some suya
- 46:03and shawarma or something. Yeah, I'm a meat person, even
- 46:06though the doctor says it's not good for me.
- 46:08Well, anyway, what can you do? You only live once.
- 46:10All right, So later.