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Using Convenience to Disrupt the Competition
Using Convenience to Disrupt the Competition written by John Jantsch read more at Duct Tape Marketing
Marketing Podcast with Shep Hyken Podcast Transcript
This week on the Duct Tape Marketing Podcast, I chat with Shep Hyken. He is the Chief Amazement Officer of Shepard Presentations and the author of the upcoming book The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty.
Hyken's previous books have been New York Times and Washington Post bestsellers. He is also a prolific speaker, having been inducted into the…
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