Latest / Networking Unleashed: Building Profitable Connections / A morning talking Networking with the Buford Business Alliance and Michael A Forman, Professional Speaker
Transcript
- 0:00You know, everybody knows of the sales cycle,
- 0:03right? From the janitor to the CEO, everybody
- 0:08has to know the sales cycle. So your employer,
- 0:14or if you're a solopreneur, just you, you have
- 0:18to learn your product. You learn your product
- 0:20so well that you can talk about it at any pace.
- 0:24But what don't they teach you? They don't teach
- 0:28you to network. to network properly. Because
- 0:32you can go to a networking event, or meet with
- 0:35somebody one on one, and what happens? You have
- 0:40a great meeting, you have a great contact, but
- 0:42nothing ever really comes out of it. It's not
- 0:45because of what you sell, it's the way that you
- 0:49sell it, and the way that you follow up. And
- 0:52I feel that the follow up is 100 % more important
- 0:57than actually meeting the person. So that's what
- 1:00I'm going to teach you a little bit lateral because
- 1:04we have people here a little bit louder Okay,
- 1:10why does everyone network what's the main purpose
- 1:15Make money right you have you want to sell a
- 1:18product to what to make money whether your salary
- 1:21or or commission It doesn't make a difference,
- 1:24but that is your ultimate Goal and that is to
- 1:28make money and I am here to tell you that without
- 1:31networking You won't make it All right. So First
- 1:37thing is you have to whatever you're you're meeting
- 1:40up with somebody whether you're meeting with
- 1:42just a an individual person or a networking event
- 1:46I'm going to use a networking event Really as
- 1:50my base because that's where your main will you
- 1:53mean you go out and you? Network to communicate
- 1:57your what you're selling and what you're selling
- 2:00is what who you are so now You you have their
- 2:07problem right in front of you and your job to
- 2:11find out what the solution is Is that the end
- 2:13of it? No, okay. You have a problem. I have your
- 2:18solution I figured out your solution and okay
- 2:21wham -bam. Thank you ma 'am. We're done wrong
- 2:25Here is the solution. Here is where your customer
- 2:29is going. That's where you want to go. You want
- 2:33to be able to meet them where they're going because
- 2:36otherwise, you know, they're done with you. They
- 2:38don't need you anymore. And that's not true,
- 2:41right? So I'm going to give you this screen.
- 2:50Take every opportunity to meet new people. Focus
- 2:53on how you can help. Go alone. Strictly for extroverts,
- 2:56I'll get to that in a minute. Don't forget your
- 2:58business cards and the follow up. This is what
- 3:01I'm going to teach you today. Right? So these
- 3:04are the main points. And when I say extrovert
- 3:08versus introvert, there's not that much of a
- 3:12difference, believe it or not. There's not that
- 3:15much of a difference. And I'll go into that.
- 3:18So I want you to think, think about this line.
- 3:24people love to buy, but they hate to be sold
- 3:28to. Right? How many times have you walked into
- 3:32a car dealership, and the guy said, hey man,
- 3:35I'm Alex. Oh, this model, this model's great.
- 3:38It's got this point, this point, this point,
- 3:40it's got this guy, great line, and tells you
- 3:42all about it and everything, and you're standing
- 3:44there going, I just came to look, man, just leave
- 3:46me alone. Or, walk up to somebody. Or you have
- 3:51walked up to buy a salesman and say, hey, I'm
- 3:54Malcolm. If you need me, I'm right over there.
- 3:58And you look at it at your own pace. And if you
- 4:00have a question, which 99 % of the time you do,
- 4:04you're going to ask them. Right? So that's a
- 4:08different in the sales technique. Now, here.
- 4:14Smile. OK. Smile. That's the first thing that
- 4:18everybody looks at. Right? if you're going to
- 4:22smile, right? Celia, our queen of non -profits,
- 4:29right? What does she always do when she walks
- 4:31into her room? Smiles. It's the most important
- 4:36thing. If you walk in with a frown, nobody's
- 4:38going to want to talk to you, right? So, you
- 4:41have to look the person in the eye. Nobody likes
- 4:44to talk to somebody as they're talking to somebody
- 4:47and looking like this, right? You don't want
- 4:49to do that. You also want to make them feel like
- 4:52they're the most important person in the room.
- 4:55Now, when you're talking to somebody, you'll
- 4:58see somebody walking behind them that you really
- 5:01want to talk to. What do you do? You finish your
- 5:09conversation with that person. You remain with
- 5:13eye contact. Now you know, instinctively, where
- 5:16that other person is walking and who they're
- 5:18talking to. But you finish your conversation
- 5:22you have eye contact because that is the most
- 5:25important thing and they are the most important
- 5:27person in the room Okay, that's your eye contact
- 5:33I have a story from New York versus Georgia.
- 5:36I come from New York. You can't tell my accent
- 5:38See, I don't think I have an accent. I think
- 5:40you will There's a distinct difference between
- 5:46a New York person and a Georgia person And I
- 5:50don't have time to go into that, so I'm up here.
- 5:53Be polite. Be polite. You have to treat the janitor
- 5:57as well as the CEO. I have another story for
- 5:59that, right? Where I actually walked into a building
- 6:03and I met the janitor. One story short, I was
- 6:07sitting down with the CEO of the company and
- 6:10I said, how you doing? And he said, oh, hey,
- 6:13Jeff. And I turned around and it was the janitor.
- 6:17I said, oh. You know him? Because that's my brother
- 6:19-in -law. So if I didn't, listen, I made nights,
- 6:26I spoke to him, I said, how are you doing? Can
- 6:28I help you with anything? Anything like that.
- 6:30And then I walked up to the CEO's office. If
- 6:33I didn't do that, what would the CEO would have
- 6:36thought of me? Right? All right. So, and here
- 6:40to respect the CEO, like the janitor. Okay, now,
- 6:44confidence. When you're talking to somebody,
- 6:48Square your body up with them. Don't say, hey,
- 6:53I ain't doing it, because what does that mean?
- 6:55You're looking over here, right? You're looking
- 6:58over here. You have to speak with the person,
- 7:01speak with the person directly, shoulders square.
- 7:05Okay, friendly facial expression, hands in plain
- 7:08sight. Listen, if you're talking like this, or
- 7:14if you talk with your hands in your pocket, you
- 7:16lost, right? I'm Jewish, I married an Italian
- 7:21girl, and she talks with her hands. Right? If
- 7:26you realize that every time you speak with somebody,
- 7:30your hands are moving. You're trying to accentuate
- 7:33what you're saying with your hands. Don't stop
- 7:37that. I don't mean like, hey, crazy Eddie. That
- 7:41commercial from a long time ago. Okay, so just,
- 7:46you know, talk with your hands. That's really
- 7:48easy. Now, this is simple. Middle steeple. I
- 7:53love saying this. This is a roof max commercial.
- 7:57And the guys out there are talking like this.
- 7:59And you should always talk about, use roof max
- 8:01and everything. This is called a middle steeple.
- 8:04This is a lower steeple. This is a higher steeple.
- 8:06This is a middle steeple. First thing you think
- 8:08about when you do middle steeple. Don't do it.
- 8:13Don't do it. Keep your hands free. Right? Because
- 8:17all of this is part of your body language. Your
- 8:20body language will absolutely help you in your
- 8:24sales process. Now, enunciate. This is going
- 8:28to be a little bit of a problem with somebody
- 8:30from a different country or something else. You
- 8:33have to learn how to enunciate. If you don't
- 8:37enunciate, you're lost. Because They'll sit there,
- 8:41yessing you to death. And what's going to happen?
- 8:45They're going to walk away and go, I don't know
- 8:46how they're going to find me. Right? OK. So that's
- 8:50key. So now, listen and pause. When you're talking
- 8:57with somebody, speaking with anybody, and you're
- 9:01listening to them, turn your cell phone off.
- 9:06Put it away. Somebody walking past, don't bother
- 9:09with them. Look at them in the eye and listen
- 9:12to what they say. When they finish, pause. That
- 9:17pause is probably the most important thing you'll
- 9:20ever do. Because it will, when you return the
- 9:24conversation, you're going to repeat something
- 9:26that he said. Okay? So that, what does that tell
- 9:30the person? It tells the person, he was listening
- 9:34to me. Oh my goodness! And you respond in kind.
- 9:39Right it's a very very important piece all right
- 9:44What should you do all right? Let's say you're
- 9:47walking into a networking event. This is for
- 9:50extroverts not introverts I keep saying that
- 9:56but To me okay, so when you walk up to a table
- 10:06there are plenty of things you have to do when
- 10:07you go to a networking event Right? They usually
- 10:10have a piece of paper, you pick it up and you
- 10:13see where the tables are, you see all the networking.
- 10:16You go out and you find a table that you want
- 10:19to walk up to. Usually four or five people. You
- 10:23walk up to them, what do you do? You don't speak
- 10:27at all. Don't talk. You walk up and you listen.
- 10:31You listen for the conversation. Is this a conversation
- 10:35that I want to be a part of? Oh, it's not they're
- 10:41talking about their mother's baking and I really
- 10:43I came in the network I don't want to talk about
- 10:45that. Let me go to different table politely bow
- 10:47out. You haven't said anything yet. That's fine.
- 10:49Go to the next table Let's say you walk up to
- 10:52the table and it is a conversation you want to
- 10:55be a part of wait for the conversation come around
- 10:58to you or break and Then you say something with
- 11:03intelligence Remember, you are the expert of
- 11:11your field. You are the expert. So what you say
- 11:15should mean be very important. Okay? But, all
- 11:21you're trying to do is get the intention of at
- 11:25least two people. And okay, you got the intention
- 11:28of the two people. You turned the conversation
- 11:31over to them. And I use something called FORM,
- 11:35F -O -R -M, family, occupation, recreation, and
- 11:40a message. So, after you speak to one person,
- 11:47have them, that's another family, their mother,
- 11:49father, sister, brother, son, daughter. I usually
- 11:51try to get them on a youth sports level. Why?
- 11:57I was a baseball coach for 16 years. I was an
- 12:00umpire of... for three years, all right? So I
- 12:05can talk with anybody about any youth sport,
- 12:08because I coach football, I coach basketball,
- 12:11believe it or not, basketball, right? But I got
- 12:16them to speak. And what do people love to do?
- 12:20Talk about themselves. They talk about their
- 12:23family, right? So once you get them to do it,
- 12:26then all of a sudden you kind of turn the conversation
- 12:28to what they do. and you talk about it, and say,
- 12:33you know something? I like you. I like what you
- 12:37do and how you do it. How can I make you more
- 12:42successful? How can I be a good referral source
- 12:46for you? And if I did my job correctly, they'll
- 12:51turn around and say, Mike, I'm going to tell
- 12:52you, do yet. And you're trying to make me more
- 12:54successful? Yes. You're going in with what's
- 12:58called a servant's heart. You're going in looking
- 13:01to give not to receive And you get much more
- 13:06you get much further ahead with something like
- 13:09this. Okay, that's form But I will go into that
- 13:13afterwards. Okay family occupation recreation
- 13:16and message. It's We could spend a whole half
- 13:21an hour just on that just kind of remember that
- 13:24and When you're walking up to a table get them
- 13:27to say it Okay, what do you have in common with
- 13:33the person? Because you want to talk about something
- 13:36that you're having in common with them. Is it
- 13:40your occupation? Do you go skiing? Boating? Do
- 13:44you do sports? Something, anything. Anything
- 13:47to get them on the same level as you. The first
- 13:52thing you do is ask a question. Because when
- 13:56you're answering a question, listen, every time
- 13:59you meet somebody or go into a networking event,
- 14:02there's a wall between you and the person. Know
- 14:06you, like you, trust you, they'll do business
- 14:10with you. If they know you, well, everybody will
- 14:14know you. How about like you? Well, that kind
- 14:19of lowers the field down a little bit because
- 14:21everybody's not going to like you. But trust?
- 14:25Nobody is going to do business with you unless
- 14:28they trust you. Now, when you're speaking with
- 14:32somebody, and about their family, about their
- 14:34recreation, about anything like this, what's
- 14:37happening? That wall between the two of you is
- 14:39going down, and that trust level is going up.
- 14:43Once you get the trust level up, then it kinda
- 14:46opens you up to do business. All right, just
- 14:51different things. When you walk into an office,
- 14:53right? You have a one -on -one meeting. Welcome
- 14:56to an office. Take a very quick, I'll give you
- 14:58about 30 seconds to figure out what you can talk
- 15:02about. Does he have a picture of his son, daughter,
- 15:06grandson, whatever, youth sports, always my go
- 15:09-to. How about a musical note, a picture of music,
- 15:13something of art, something on the wall, something
- 15:16will tell you what this person is all about.
- 15:20Talk about it. Even if you don't know I know
- 15:23nothing about music nothing. I'm telling you
- 15:27I know less than nothing But if I see something
- 15:30on the wall, I see a musical instrument or a
- 15:33picture or something else. I'll ask them about
- 15:34it Because they love to talk about themselves
- 15:40Anybody else with a cell phone like that, please
- 15:42stop except time. Okay, so sports music or you
- 15:47know, it's really everything that you that you
- 15:50Want to do there is the mantra Always remember
- 15:54the mantra with network if they know you if they
- 15:58like you if they trust you They're going to do
- 16:02business with you And always remember without
- 16:06the trust you don't have a sale All right, so
- 16:10now I'm getting to that point extroverts and
- 16:14introverts when I first said you walked into
- 16:16a networking event Which if you're an introvert
- 16:20will scare the hell out of you But if you're
- 16:22an extrovert you walk into the event and you
- 16:25look at this massive amount of people and You
- 16:29immediately start to go to work if you're an
- 16:31introvert What do you do you go to the wall get
- 16:34a drink and you become a wallflower? Right Let's
- 16:39not let that happen So I want you to go with
- 16:43somebody. I know I said go alone But that's for
- 16:47an extrovert If you're an introvert, you go with
- 16:50somebody, somebody that knows you, knows what
- 16:53you do very well. And as you're walking up to
- 16:57that table and that conversation comes around,
- 16:59and it is a conversation that you want to be
- 17:02a part of, either you kick them or nudge them
- 17:04or something, and say, oh, you know something?
- 17:06Michael knows a lot about that subject. Michael,
- 17:09why don't you tell us a little bit about that?
- 17:11It's kind of like an introduction. And all of
- 17:14a sudden, the introvert is less, right? So if
- 17:19you do that enough times, when I say enough times,
- 17:23not the first time, because the first time you
- 17:25go out and network, if you're new to networking
- 17:27and you go out and you try this, you're gonna
- 17:31suck. No toys about it, okay? The second time,
- 17:36you're gonna suck that much less. The third time,
- 17:40even less. By the fourth time, maybe the fifth
- 17:43time, if you're an introvert and you have your
- 17:46wingman, I called a wingman, I was in the Air
- 17:48Force. So a wingman, then you probably won't
- 17:52need that wingman much more, right? You're kind
- 17:55of like flying on your own. And I said I could,
- 18:00you know, for another 30 minutes. All right,
- 18:04now the follow -up is what I feel is the most
- 18:08important. When you follow up, when you get back
- 18:12to that, your office or your house, Whatever
- 18:16you follow up that evening with a thank you Say
- 18:21hey, you know, thank you very much for your time.
- 18:24I hope you enjoy yourself Hope to visit with
- 18:27you Michael Right send it off the very next morning
- 18:32Here's the clincher You see the thank you note
- 18:41a handwritten thank you note Handwritten in the
- 18:46age of technology? Oh no! Handwritten thank you
- 18:51note. This goes so far. You have no idea. I usually
- 18:57sit with us. I was in the mortgage industry and
- 18:59I used to go to a networking event. I used to
- 19:01come home with a shoe box filled with business
- 19:04cards. Oh my God, look how good I did when I
- 19:08did horrible. Right? I went to the school of
- 19:11hard knocks. I did everything wrong. before I
- 19:14did them correctly. So, you take that thank you
- 19:20card, you write almost the same thing, right?
- 19:22Hey, Frida, this is Michael. I met you on such
- 19:25and such day and at such and such an event. We
- 19:27spoke about XYZ. I'm hoping to do business with
- 19:31you soon, Michael. So, I've sent that one email.
- 19:36I sent the thank you card. I wait three days.
- 19:39I send an email. hey Frida, this is Michael,
- 19:43I met you on such and such date, such and event,
- 19:45we spoke about XYZ. I say that before I do any
- 19:49time I touch a point of touch for them, that's
- 19:54what I put in. Why? Because it keeps me top of
- 19:56mind. And just so you know, on a sale cycle,
- 20:00it takes 8 to 15 touches, 8 times before they
- 20:08will respond to you. So you're taking care a
- 20:12lot of this to begin with. Okay, so connect on
- 20:17LinkedIn, Facebook, Instagram, X, whatever, whatever
- 20:21platform you use, right? Reach out and connect
- 20:24with that person. Soft connect. Now, what I do
- 20:27is I connect with the person, and they're in
- 20:30a roofing company, actually, and I sent them
- 20:33an article between metal roofs and asphalt. I
- 20:37said, look, I came across this article. I thought
- 20:39you might find it interesting. Keep giving them
- 20:43that about three or four times. You have to bring
- 20:46value to the relationship before you can ask
- 20:49for a cup of coffee. Bring value. Otherwise,
- 20:55they don't want to know. I have 10 ,000 contacts,
- 20:58right? So if I just say, OK, great, I want to
- 21:02meet you. Listen, when I was at a networking
- 21:04event, I had a guy come walking up to me with
- 21:07a handful of business cards. He said, Here, here,
- 21:09here, here, here, my business card. I want to
- 21:12contact you, everybody. I'll get in touch with
- 21:15you afterwards, and I'll see you afterwards.
- 21:18Zip. And all of us were there with a business
- 21:20card saying, what the hell just happened? Every
- 21:24one of us threw it away. So if you don't want
- 21:26to go through the cost of printing or the embarrassment,
- 21:30don't do that. All right. So now. What are the
- 21:36steps? Do you have a system and consistency?
- 21:39That is the most important part. Everybody here
- 21:42have a CRM, I hope, because every time that you
- 21:45meet somebody, you want to take all of their
- 21:48contact information, put it to your CRM, and
- 21:51thus begins your time in connecting with them.
- 21:56Consistency, that doesn't mean email them, wait
- 22:00a week, email them, wait another week. Email
- 22:03wait two weeks email. That's it. That's not being
- 22:07consistent By being consistent you're emailing
- 22:11them two or three days later you email again
- 22:14all you're doing is waiting for a response Positive
- 22:18or negative doesn't matter That thank -you card
- 22:23and the way that I the whole my whole secret
- 22:27sauce I call it of following up increases the
- 22:32percentage rate of return of two percent that's
- 22:35right two percent of a corporate email gets answered
- 22:39by my system by the thank you card and everything
- 22:43else it raises it up 75 percent 75 percent of
- 22:50you getting a response look the response the
- 22:52response might be look stop emailing me i don't
- 22:55want your services that's fine because you got
- 23:00a response. Alright, so, now, okay, here, expand
- 23:08your network, alright, expand your network, go
- 23:11onto LinkedIn, and if you want to go after commercial
- 23:15realtors, or roofers, or somebody else like that,
- 23:18you're gonna find them on LinkedIn, and just
- 23:21connect with them. It's really not that difficult.
- 23:24Instagram, listen, all of you have a cell phone.
- 23:28Every one of you. Do a 30 second 45 second real
- 23:34Hey, how you doing? This is Mike. I'm the networking
- 23:38king Whatever right surreal, but it's getting
- 23:42your name and your face out there You too. There's
- 23:48a survey done Where is your advertising dollars
- 23:52going? What do you think what do you think was
- 23:56the number one place? where you should advertise
- 24:00on Facebook between YouTube, Instagram, Facebook,
- 24:06X, all of those, TikTok, everywhere, right? YouTube
- 24:11came out as number one. YouTube was the number
- 24:14one place. So if you don't have a YouTube channel,
- 24:17create one. It takes about 30 seconds, right?
- 24:20What do you think the second one down was? Pretty
- 24:23far, too. But the second one down, Facebook.
- 24:28I never put much behind Facebook because I always
- 24:32thought it was for friends, for family, for things
- 24:34like that. No, if you're going to advertise or
- 24:37sell something, Facebook is the place to go.
- 24:39Then afterwards, if you want a network like this,
- 24:44go to meetup .com or some of these other sites.
- 24:48Look for a networking meeting because listen,
- 24:53this is the only way you're going to get business
- 24:55by networking. by networking properly. You have
- 25:00to really think about it. Networking used to
- 25:03be pre -pandemic. Networking was very transactional.
- 25:08Hey, I have one widget. You have three dollars.
- 25:10Let me have it. Bye. Post -pandemic. It's not.
- 25:16It's relational. That box of 200 cards that I
- 25:19used to carry around. No. Whenever I go to a
- 25:22networking event, I come back with 15 cards,
- 25:25maybe 20. Because I won't be able to follow up
- 25:28properly if I bring back more than that Okay,
- 25:33so Yeah Practice practice practice the three
- 25:41most important words in network You're not going
- 25:45to get any better unless you practice now when
- 25:49you have your 30 second elevator speech, which
- 25:51I Absolutely don't agree Right? Whenever I coach
- 25:56anybody, I say, okay, let's work on your 30 second
- 25:59open speech. Great, we got it. All right, now
- 26:02let's break it down to 10 seconds. What? You're
- 26:06crazy. 10 seconds? Yeah. Okay, we got it down
- 26:10to 10 seconds. Okay, good. Now throw the whole
- 26:12thing out. Because all I did was get you to focus
- 26:16on what you have to say or say. Now obviously
- 26:23keep in touch and that's through Facebook LinkedIn
- 26:26wherever you platform you want to and if you
- 26:29remember anything Please remember the handwritten
- 26:33notes. I in my briefcase I have 50 thank -you
- 26:38notes just for such an occasion and I got to
- 26:41be I got to such a point where I Had a printed
- 26:47simple little thank -you card. It's it's not
- 26:50even a fold over it's just a quick thank you
- 26:54right right on the back right i do it with such
- 26:57a point that i i make sure i do it all right
- 27:01so ai is a buzzword use ai as a tool don't have
- 27:09it replace what you have to say you write articles
- 27:12i am an author i wrote two books one on networking
- 27:16one on podcasting i have a podcast that goes
- 27:20I have over $125. I have digital courses. These
- 27:26are all ways that you can get in front of your
- 27:29client. Create, use your mind, create, whether
- 27:34it's AI, whether it's articles, a podcast, whether
- 27:37it's digital courses, whatever. Okay, so now
- 27:40these are the things I told you to worry about,
- 27:42to think about, right? But finally, oop. If the
- 27:47conversation you're having isn't producing results,
- 27:50it's not bad luck. It's a communication problem.
- 27:54It's not what you sell. It's how you're selling
- 27:58it and how you're presenting yourself. Okay,
- 28:02patterns can change. Okay, this QR code tells
- 28:07me how I did it, right? So if you want, you can...
- 28:11I rushed through this because I usually have
- 28:1445 minutes to an hour. Within time, I wanted
- 28:18to make sure I got everything in. Any questions?
- 28:22I have one. What about those that come to networking
- 28:25events like this? They get all the business cards
- 28:27or all the names and email addresses of everybody
- 28:30that attends, and then they send out a massive
- 28:32email. Hey, good to have seen you if I didn't
- 28:36meet you. But they spam everybody. Great question.
- 28:41First of all, all of your emails should be personalized.
- 28:45They should go on individual. Then you have to
- 28:48follow along with your follow -up. If your follow
- 28:51-up was your initial email, the next morning,
- 28:53what do you do? Coffee. Coffee, no. Thank you
- 28:58card. Me coffee. Your thank you card. Okay, you
- 29:01have to send a thank you card, and you begin
- 29:03that follow -up process. As long as it's somebody
- 29:06that you truly want to connect with.