Latest / Brooke and Jeffrey: Phone Taps / Phone Tap: Dueling Customer Service

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Phone Tap: Dueling Customer Service · Brooke and Jeffrey: Phone Taps

• 0:00
  Speaker 1: One eight hundred do ui away now offering free remote
• 0:02
  Speaker 1: consultations by phone or video conference for any criminal offense.
• 0:06
  Speaker 1: Trust Brook, Jeffrey, and Jose's friends with a free remote
• 0:09
  Speaker 1: consultation from Bradley Johnson Lawyers. Visit one eight hundred doui
• 0:12
  Speaker 1: away dot com or call eight.
• 0:14
  Speaker 2: Hundred do y away.
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  Speaker 3: Today's prank phone call was a little bit different than
• 0:18
  Speaker 3: what we normally do because Brooke and I were supposed
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  Speaker 3: to battle it out as dueling customer service agents, both
• 0:25
  Speaker 3: trying to help a woman with.
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  Speaker 2: Her shoe return issue.
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  Speaker 3: That's my and before the call, we each secretly came
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  Speaker 3: up with ways to put the other one down in
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  Speaker 3: front of the woman to try and sabotage it, make
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  Speaker 3: it super uncomfortable. What Brooke didn't know, though, is our
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  Speaker 3: producer had a sound effect ready.
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  Speaker 4: I am still shocked.
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  Speaker 3: Had no idea the sound effect was gonna happen and
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  Speaker 3: completely catches her off guard the.
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  Speaker 4: Phone a good.
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  Speaker 3: Point, loses it, and then I lose it because Brook
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  Speaker 3: loses that.
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  Speaker 2: You're gonna hear it too in your brand new phone.
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  Speaker 2: Tap right now another.
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  Speaker 5: Hello, Hi, my name.
• 1:11
  Speaker 4: Is Betty Humpter. I'm calling from VOS is this Louisa.
• 1:16
  Speaker 2: This is she Hi, and my name is Willie Packer.
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  Speaker 2: I'm also fo Hi, Hi, how are you doing?
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  Speaker 4: Actually that was my turn. I beat you to it there,
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  Speaker 4: so that wasn't cute though, So.
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  Speaker 2: You didn't let her answer my question.
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  Speaker 4: I don't really care what your question was.
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  Speaker 5: Oh okay, I'm sorry. What's crey on here?
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  Speaker 4: So we were both forwarded your complain email by our
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  Speaker 4: manager and we're both calling to assist you.
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  Speaker 5: It's right.
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  Speaker 4: I was going to say that, okay, but that I
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  Speaker 4: did first.
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  Speaker 5: Why are there two people on the phone. I don't
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  Speaker 5: understand that.
• 1:47
  Speaker 3: That's a great question, Louisa, really, really well said. And
• 1:50
  Speaker 3: the reason why it's both of us is because we're
• 1:53
  Speaker 3: currently competing for the title of Customer service Agent of
• 1:56
  Speaker 3: the month, and so at the end of this call
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  Speaker 3: you get to say elect who deserves the title plus
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  Speaker 3: a cash bonus, and who goes home with absolutely nothing.
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  Speaker 5: That sounds strange. I don't know why they would do.
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  Speaker 1: That, you know.
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  Speaker 4: Can I just take a moment, excuse me?
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  Speaker 3: Can you just shut your mouth for a second? Thank you, Betty,
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  Speaker 3: because I'm trying to explain we here. It's like to
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  Speaker 3: put the customer first, and that's why you get to
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  Speaker 3: choose who receives the bonus.
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  Speaker 4: Okay, are you done now, mister packer?
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  Speaker 3: You know, I don't think I love the tone that
• 2:27
  Speaker 3: you called me with my last name there, but I'm
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  Speaker 3: going to be the gentleman in this case and let
• 2:30
  Speaker 3: you speak.
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  Speaker 2: Go ahead.
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  Speaker 4: That's the thing. It's not all about you. It's about Louisa.
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  Speaker 4: You know, we saw your email that you've got the
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  Speaker 4: shoes and they were the wrong size, so that can
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  Speaker 4: be a really messy situation. Just like someone I know
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  Speaker 4: who goes to the bathroom and then doesn't wash their
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  Speaker 4: hands afterwards.
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  Speaker 3: We're talking about the husband that left you, Betty. I
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  Speaker 3: feel like that's inappropriate to tearing into this call.
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  Speaker 5: What is going on here? I just couldn't get my shoes.
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  Speaker 4: Go there, Louisa. This is about you, and I tell
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  Speaker 4: how much you value good service. Unlike my co worker
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  Speaker 4: who refuses to tip the Jimmy Johns driver when he
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  Speaker 4: brings him his lunch.
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  Speaker 5: I don't know how that's relevant to my issue here.
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  Speaker 3: I agree with you there, Luisa. I think that was
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  Speaker 3: totally uncalled for. And I don't think i've mentioned Luisa
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  Speaker 3: you have such a lovely voice.
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  Speaker 4: Oh actually I tried to mention that, but then you
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  Speaker 4: cut me off. I don't know if you remember.
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  Speaker 5: Talking to Luisa for here Louisa, Okay, thank you, that's nice. Okay,
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  Speaker 5: that's nice.
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  Speaker 2: Are you are you perhaps a voice model? Do you
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  Speaker 2: think you could do? I think you could do commercials honestly?
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  Speaker 5: Okay, I just want to get my shoes.
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  Speaker 2: Excase, we'll handle the shoes. But just that voice.
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  Speaker 3: It could be your hidden talent, like one of my
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  Speaker 3: coworkers hidden talents is eating while they're on the toilet.
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  Speaker 3: What I don't want to say who you that is?
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  Speaker 3: But someone you might actually know.
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  Speaker 5: So my information and it seems like you guys have
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  Speaker 5: an issue with each other.
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  Speaker 2: No, no, can I just talk to.
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  Speaker 5: One of you at a try, like, just one of you?
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  Speaker 4: That's what I'm here for. I am going to personally
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  Speaker 4: handle your return.
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  Speaker 2: Oh wow, Betty, did you have to Betty that that was?
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  Speaker 2: That was quite wow?
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  Speaker 3: Did you really have to have that bean salad right
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  Speaker 3: before you came on the call?
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  Speaker 5: Goods?
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  Speaker 4: Well, I was a little hungry since the delivery guy
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  Speaker 4: won't come to work anymore. Things.
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  Speaker 3: You need to rethink a lot of those life decisions
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  Speaker 3: that you're making, Luisa, why were you?
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  Speaker 2: I would take that too into account. By the end, okay,
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  Speaker 2: a lot of time.
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  Speaker 4: Listen, we're gonna get this cleared up right now, We're
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  Speaker 4: going to be done with it. I am going to
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  Speaker 4: personally make sure. I'm going to personally make sure that
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  Speaker 4: that box is in my hands because I know a
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  Speaker 4: certain someone who apparently is adding suggestive photos into return shoeboxes,
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  Speaker 4: and I'm just going to say, they're not that impressive.
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  Speaker 3: Stranger, she's going through the customer shoeboxes. That's a little
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  Speaker 3: bit odd.
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  Speaker 2: Which said.
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  Speaker 4: The stranger is the pictures that you're including.
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  Speaker 5: With Stop both of you. Stop doing this. It's like
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  Speaker 5: I'm dealing with children or something trying to change my shoes.
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  Speaker 2: I apologize, Luis, You're right.
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  Speaker 4: No, I apologize, and I think you're even more right.
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  Speaker 5: Oh, Betty, extremely unprofessional.
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  Speaker 4: That is he called keep telling yourself to stop stop laughing.
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  Speaker 4: Why are you laughing?
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  Speaker 2: You just have to tell her.
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  Speaker 4: You have to tell her.
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  Speaker 5: No funny, tell her come.
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  Speaker 3: We wanted to make this go longer, but we have
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  Speaker 3: to just reveal we're doing a prank on you.
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  Speaker 2: Louise. I'm sorry, we're radio show.
• 5:29
  Speaker 4: What it's Brugg and Jeffrey in the Morning. We don't
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  Speaker 4: work for the shoe company.
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  Speaker 3: Clearly, Oh, your sister, Your sister, Gianna set you up
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  Speaker 3: for a phone tap. She told us about the issues
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  Speaker 3: you're having returning your shoes.
• 5:45
  Speaker 4: Jack did not tell me he was going to use
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  Speaker 4: that sound effect during the phone tap.
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  Speaker 5: Just so you know, that was awful.
• 5:53
  Speaker 2: Yes, I agree, it was awful and it smelled. Now
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  Speaker 2: you get to find it in this room anymore.
• 6:00
  Speaker 3: You get to decide who does the bonus go to
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  Speaker 3: at the end of the call.
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  Speaker 5: I'm gonna say it goes to me for putting up
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  Speaker 5: with all that crap.
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  Speaker 4: Oh, don't use that word please. The week up every
• 6:12
  Speaker 4: morning was fun taps weekday mornings on the twenties Brooke
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  Speaker 4: and Jeffrey in the Morning