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Creative Strategies to Keep Retail Teams Positive
Watch the full episode: https://youtu.be/jDvPgvcoGJ4
In this spotlight of episode 378 of Stories from the River, Charlie Malouf and Kensley Phillips discuss how to maintain positive momentum through challenges like a major store remodel. Kensley shares how each phase of the Hickory remodel as an opportunity to create new energy, spark customer interactions, and turn unexpected moments—like moving mattresses—into meaningful conversations about sleep solutions.
The conversation also explores what truly sets the guest experience apart. While products, pricing, warranties, and financing may be…
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