Latest / The Peerbound Podcast
Nisha Baxi (Head of Community and Digital Customer Success at Gong) on Community, Category Creation, and Career Advice
In this episode, we hear from Nisha Baxi, the Head of Community and Digital Customer Success at Gong. Nisha shares her experiences developing programs for world-class software companies like IBM, Microsoft, Salesforce, and Facebook. She describes her journey from her first job at IBM to creating Gong's 'Visioneers' community, customer ecosystems, and her approach to Digital Customer Success. She also shares her insights on the evolution of customer expectations, the importance of creating a seamless customer experience, and the role of technology in shaping customer success. Moreover, she…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.