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Episode 269. An Inside Look at Tech Support with Premnath Kangatharan of Danfoss
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In this conversation, we're getting an inside look at Danfoss tech support with Product Support Specialist, Premnath Kangatharan. Premnath takes us through how they assist and train customers and internal teams, and has some great tips for how to improve support processes and adapt to new equipment innovations. It's about balancing the critical need for gathering detailed facts, with knowing how to communicate with different types of…
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