Latest / Brooke and Jeffrey: Phone Taps / Phone Tap: Re-Re-Reconfirming the Reservation

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Phone Tap: Re-Re-Reconfirming the Reservation · Brooke and Jeffrey: Phone Taps

• 0:00
  Speaker 1: You guys ever feel like customer service isn't what it
• 0:02
  Speaker 1: used to be?
• 0:04
  Speaker 2: Kind of. Everything's done over texts or apps.
• 0:07
  Speaker 1: I have to talk to one chat bot so she
• 0:09
  Speaker 1: can pass me along to the supervising chat bot who
• 0:12
  Speaker 1: passes me up to the corporate chat bot. Look, we
• 0:16
  Speaker 1: here at Brooke and Jeffrey are committed to doing things
• 0:18
  Speaker 1: the right way.
• 0:19
  Speaker 2: Are we?
• 0:19
  Speaker 1: Like in today's prank phone call. Because sure, this lady
• 0:22
  Speaker 1: made her dinner reservation over an app. but we're going
• 0:25
  Speaker 1: to call her in person to confirm it and then
• 0:29
  Speaker 1: annoy the crap out of her with the best customer
• 0:31
  Speaker 1: service that she's never asked for.
• 0:34
  Speaker 2: It's your phone tap right now. Brooke and Jeffrey's phone
• 0:37
  Speaker 2: taps on the 20s. Hello? Hi, is this Justine?
• 0:44
  Speaker 1: Yes, speaking.
• 0:46
  Speaker 2: Who's this? Hello, I'm from Open Table. My name's Peter Pants.
• 0:50
  Speaker 2: How are you today? Oh, um... Open tape. I'm OK.
• 0:56
  Speaker 2: I am just calling to confirm your dinner reservation for
• 0:58
  Speaker 2: tomorrow night at Tavern, one of the best restaurants in
• 1:02
  Speaker 2: the city at 630 p.m. It looks like. Yeah. Wonderful.
• 1:08
  Speaker 2: I actually didn't know you guys called to confirm. I
• 1:10
  Speaker 2: thought it was handled through text message. It's actually a
• 1:13
  Speaker 2: new service. I mean, it is a little old school,
• 1:16
  Speaker 2: but I like old school. Okay. Yeah, okay. All right. Well,
• 1:20
  Speaker 2: I will pass on the information to the restaurant. You
• 1:22
  Speaker 2: are all confirmed and good to go, and you have
• 1:24
  Speaker 2: a wonderful meal. Thank you. You too. No, no. Thank you. Oh,
• 1:29
  Speaker 2: I'm sorry. I cut you off. What did you say, Justine?
• 1:31
  Speaker 2: I just said thank you. Have a great day. Oh, gosh.
• 1:34
  Speaker 2: You too. I'm blushing. Hello? Hi, Justine. This is Peter
• 1:44
  Speaker 2: Pants again.
• 1:45
  Speaker 1: Hi.
• 1:46
  Speaker 2: Hi.
• 1:48
  Speaker 1: Hi.
• 1:48
  Speaker 2: Hey, so when I was on the phone with the restaurant,
• 1:51
  Speaker 2: They said I was talking a little too much and gabbing, whatever. Apparently,
• 1:55
  Speaker 2: they missed another phone call while I was on the
• 1:58
  Speaker 2: phone with them. Was that you, by chance? No, it wasn't.
• 2:02
  Speaker 2: We confirmed our reservation already. That's what I thought. I
• 2:05
  Speaker 2: just thought maybe you tried to go around me to
• 2:07
  Speaker 2: cancel your own reservation.
• 2:08
  Speaker 1: No.
• 2:09
  Speaker 2: If you want to do that, that's fine. I won't
• 2:11
  Speaker 2: be mad. No, I'll be there. I plan on being there.
• 2:14
  Speaker 2: But if you do need anything, I can handle it.
• 2:15
  Speaker 2: Just want you to know that because this is my job. Okay.
• 2:19
  Speaker 2: I love doing it. Well, I don't need you to
• 2:21
  Speaker 2: do it, so we're all set. I'm set for my reservation.
• 2:24
  Speaker 2: Thank you for checking before, and you don't need to
• 2:26
  Speaker 2: call back again. Owies. Just kidding.
• 2:29
  Speaker 1: Okay, I have things to do.
• 2:31
  Speaker 2: Oh, you have things to do. So do I. I've
• 2:33
  Speaker 2: got a lot of restaurants that I'm calling, confirming, changing stuff.
• 2:37
  Speaker 2: I can tell you about it sometime if you want.
• 2:39
  Speaker 2: I mean, there's a lot of intricacies in the restaurant.
• 2:41
  Speaker 2: I'm good. I don't need any more confirmation calls. I
• 2:43
  Speaker 2: don't need any more conversation. I'm really excited about my dinner,
• 2:47
  Speaker 2: and I hope you have a great day. Well, I
• 2:49
  Speaker 2: salute to you, ma'am. General Sergeant Justine, right to business. Sorry. Hello? Hi.
• 3:04
  Speaker 2: It's Peter Pants again. Oh, my God.
• 3:06
  Speaker 1: I'm not canceling. Please stop calling me. No, no, no.
• 3:09
  Speaker 2: I actually have an update for you. I wanted to
• 3:11
  Speaker 2: let you know. One of the waiters at the restaurant
• 3:13
  Speaker 2: is called in sick for tomorrow night. You know? Well,
• 3:16
  Speaker 2: I'm sure someone will fill in. It's going around. I
• 3:18
  Speaker 2: may have it, too. I hope you feel better. I'll
• 3:22
  Speaker 2: be there. Thank you. Oh, you're so nice.
• 3:24
  Speaker 1: Great.
• 3:24
  Speaker 2: Have a good day. Bye. No, no, no. It's going
• 3:26
  Speaker 2: to affect your reservation. That's the third best server in
• 3:29
  Speaker 2: the restaurant, and you may not get the service you
• 3:31
  Speaker 2: were expecting. I'm sure I'll be satisfied. I just want
• 3:35
  Speaker 2: my meal. And you don't have any reason to call
• 3:37
  Speaker 2: me back. So, bye.
• 3:38
  Speaker 1: Don't hang up, please.
• 3:39
  Speaker 2: I have a second piece of news. It turns out
• 3:41
  Speaker 2: the restaurant's putting their chocolate souffle back on the menu tonight. Well,
• 3:44
  Speaker 2: I can find that out when I get there. No,
• 3:47
  Speaker 2: you don't understand. This happens once a year. Wow. You
• 3:50
  Speaker 2: have to order 20 minutes in advance. You have to
• 3:52
  Speaker 2: know that now. I don't care.
• 3:53
  Speaker 1: Okay?
• 3:54
  Speaker 2: Okay. I don't care about the chocolate souffle. I'll figure
• 3:57
  Speaker 2: it out when I'm there. You know what? I don't
• 3:58
  Speaker 2: want to be on this phone call anymore. I wouldn't either.
• 4:01
  Speaker 2: I'm more of a creme brulee guy myself. Great. Bye.
• 4:04
  Speaker 2: Have a great day. Oh, before you go, I do
• 4:07
  Speaker 2: need to let you know that the reservation has changed
• 4:09
  Speaker 2: from two to three people now. What are you talking about?
• 4:12
  Speaker 1: I'm the one who knows how many people are coming
• 4:14
  Speaker 1: to my dinner.
• 4:15
  Speaker 2: You wouldn't know because I just added myself. What? Peter
• 4:18
  Speaker 2: Pants at the table. You are not coming to my dinner. Well,
• 4:23
  Speaker 2: your husband Rudy said I could. And he also said
• 4:25
  Speaker 2: he wanted all of us to spoon feed each other
• 4:27
  Speaker 2: chocolate souffle. But that was a small side note.
• 4:30
  Speaker 1: What?
• 4:30
  Speaker 2: Who are you? This is crazy. My name is Jose
• 4:34
  Speaker 2: from Brick of Jeffrey in the morning. We're doing a
• 4:36
  Speaker 2: phone tap on you. You're on the radio. Wow.
• 4:41
  Speaker 1: That was a lot.
• 4:45
  Speaker 2: I'm so sorry. Your husband Rudy set you up. He
• 4:48
  Speaker 2: said your anniversary dinner is coming up and he wanted
• 4:50
  Speaker 2: to mess with you. Well, I'm very excited about the dinner.
• 4:53
  Speaker 2: That was really difficult to deal with. It's pretty rude
• 4:57
  Speaker 2: that he phone tapped you on the radio for all
• 4:59
  Speaker 2: these people to hear. You may want to cancel your reservation. Oh,
• 5:02
  Speaker 2: I can do that if you'd like. Or I can
• 5:04
  Speaker 2: confirm it. I can confirm. Do you want me to reconfirm?
• 5:06
  Speaker 2: We've confirmed five times already, but I can confirm once
• 5:09
  Speaker 2: just in case. Look, I know this is a joke,
• 5:11
  Speaker 2: but I really don't ever want to talk to you again, okay? Silly.
• 5:15
  Speaker 2: We don't have to talk on the phone anymore. We're
• 5:17
  Speaker 2: going to have dinner tomorrow. I'll see you at the restaurant, 6.30. Oh,
• 5:20
  Speaker 2: my God.
• 5:20
  Speaker 1: Shit.
• 5:24
  Speaker 2: Brooke and Jeffrey's phone taps on the 20s.