Latest / Brooke and Jeffrey: Phone Taps / Phone Tap: Bagels & Bangers

Transcript

Phone Tap: Bagels & Bangers · Brooke and Jeffrey: Phone Taps

• 0:00
  Speaker 1: I asked this question in all seriousness, is quality customer
• 0:04
  Speaker 1: service dead? Maybe maybe Brooke and Jeffrey in the morning.
• 0:09
  Speaker 1: I mean, it sure seems that.
• 0:10
  Speaker 2: Way, or it's turned into a chatbot.
• 0:12
  Speaker 1: Yeah, and those AI chatbot assistants aren't actually very helpful. Meanwhile,
• 0:16
  Speaker 1: the human ones don't seem to care at all.
• 0:19
  Speaker 2: I wouldn't either if I had their job.
• 0:20
  Speaker 3: I mean to be fair, Well, today we're going to
• 0:23
  Speaker 3: try and change that because we got an email from
• 0:25
  Speaker 3: a guy who goes to a bagel shop a lot
• 0:28
  Speaker 3: with his buddy, and even though their experiences are always
• 0:31
  Speaker 3: very normal, we're going to pretend that they're not and
• 0:36
  Speaker 3: call him from the bagel place to make it extra
• 0:38
  Speaker 3: weird by finally giving him the excellent customer service that
• 0:43
  Speaker 3: he so deserves.
• 0:45
  Speaker 1: It's your phone tap right.
• 0:46
  Speaker 2: Now, Brooking Jeffrey's stone taps on the twenties. Hello, good morning.
• 0:53
  Speaker 4: Is this Preston McCree. Yes, oh great, My name's Harriet.
• 0:58
  Speaker 4: I'm the manager here at bagel you were in earlier
• 1:01
  Speaker 4: this morning.
• 1:04
  Speaker 5: Yes, it was.
• 1:06
  Speaker 4: I am so glad I found you because it has
• 1:08
  Speaker 4: come to my attention that you did not receive exceptional
• 1:11
  Speaker 4: service during your time here.
• 1:15
  Speaker 5: I didn't.
• 1:16
  Speaker 2: No, I mean.
• 1:17
  Speaker 4: We noticed you tipped five dollars and our employees did
• 1:22
  Speaker 4: not sing to you.
• 1:24
  Speaker 5: Oh that's okay.
• 1:27
  Speaker 2: I mean I wasn't, Preston. It is not okay.
• 1:30
  Speaker 6: It is not okay here at Bagel, because there is
• 1:33
  Speaker 6: a new policy requiring every employee to sing if we
• 1:37
  Speaker 6: receive a curtuity over ten percent or more.
• 1:40
  Speaker 5: Oh well, I wasn't aware of that that.
• 1:44
  Speaker 2: It doesn't matter. It's not on you. It's not on you.
• 1:46
  Speaker 2: It's on Chauncey. Chauncey, come here, it's time.
• 1:50
  Speaker 6: Come on over, Chauncey, spin the wheel's president.
• 1:55
  Speaker 2: I need you to be quiet. We're picking your song.
• 1:58
  Speaker 2: Spend the wheel, Chouncey.
• 2:01
  Speaker 5: That's that's not necessary.
• 2:03
  Speaker 2: I don't just shut up for a minute. It landed
• 2:07
  Speaker 2: on floor rider. What Chauncey go for it?
• 2:12
  Speaker 5: Please don't.
• 2:15
  Speaker 7: Apple bottom jeans and the jeans, the apple bottom jeans
• 2:23
  Speaker 7: and Chauncey. Sure he hit the club and with the
• 2:28
  Speaker 7: jeans club.
• 2:33
  Speaker 2: It's not good present listen to that. It is so quiet.
• 2:36
  Speaker 2: I don't even know how you can hear it.
• 2:38
  Speaker 5: You don't need to do this, what why do you?
• 2:40
  Speaker 5: Why are you doing this?
• 2:43
  Speaker 6: You tip five dollars Chauncey, right, and you know what
• 2:48
  Speaker 6: the best way for him to show his appreciation.
• 2:50
  Speaker 5: Is to know it's not not.
• 2:55
  Speaker 2: Chauncey.
• 2:58
  Speaker 6: We're gonna give it another chance. Okay, let's see what
• 3:00
  Speaker 6: it lands on. God, imagine that floor rider again.
• 3:06
  Speaker 7: I don't want that.
• 3:07
  Speaker 5: I don't want this. Can Can we stop.
• 3:10
  Speaker 2: This, Prestin? I don't think you need to be mean
• 3:12
  Speaker 2: to my employee right now.
• 3:14
  Speaker 5: I'm not trying to be mean.
• 3:16
  Speaker 7: You Please don't be mean.
• 3:17
  Speaker 5: I don't want to be on the call anymore.
• 3:20
  Speaker 6: And I don't want to be the manager of a
• 3:21
  Speaker 6: bagel place that doesn't give exceptional service.
• 3:25
  Speaker 2: So saying, Chauncey, you know.
• 3:28
  Speaker 5: I'm sorry, So this is your idea of exceptional service?
• 3:31
  Speaker 2: Yes, Prestin, I don't understand the problem.
• 3:34
  Speaker 7: You know.
• 3:35
  Speaker 5: I know the problem is you're holding me a hostage
• 3:39
  Speaker 5: on the phone right now when I've asked you not to.
• 3:43
  Speaker 6: I don't That is the most aggressive thing I think
• 3:45
  Speaker 6: someone could say when we're just trying to give you
• 3:48
  Speaker 6: a thank you performance.
• 3:50
  Speaker 5: I appreciate this.
• 3:52
  Speaker 6: Every other customer that has come in and received this
• 3:55
  Speaker 6: was incredibly grateful.
• 3:57
  Speaker 7: The club can and things right, Okay, Okay, I'm.
• 4:06
  Speaker 5: Not coming back to your bagel shop. You stuck the
• 4:09
  Speaker 5: time out of my day with Can you hold on?
• 4:11
  Speaker 2: I'm checking on my hold on. Are you okay?
• 4:16
  Speaker 7: Yeah? I just wish it would stop landing on flow right,
• 4:20
  Speaker 7: Chaboozy enthusiast, Oh my god, shaboozy be keeping.
• 4:25
  Speaker 2: It real, unlike this phone call. This prank phone call.
• 4:30
  Speaker 7: Got him good?
• 4:31
  Speaker 4: Yeah?
• 4:32
  Speaker 5: What what?
• 4:36
  Speaker 2: It's a phone tap? Your co worker, JP, set you up.
• 4:40
  Speaker 6: This is actually broke from the radio show Broken Jeffrey
• 4:43
  Speaker 6: in the Morning. You that's Jose actually singing. So I
• 4:50
  Speaker 6: think you need to take that back right now, Preston.
• 4:54
  Speaker 5: Yeah, he should not quit his day job.
• 4:58
  Speaker 2: Wait, I guess he's right. I I really don't know
• 5:00
  Speaker 2: any I didn't even know Florida had more than one hit.
• 5:04
  Speaker 2: Apparently there's another one called whistle.
• 5:06
  Speaker 1: You want to hear it?
• 5:07
  Speaker 2: Spin the wheel?
• 5:08
  Speaker 5: No, god, don't, Oh my god.
• 5:14
  Speaker 7: Huh letting on whistle want to come into this lemon
• 5:18
  Speaker 7: head out? Whistle baby, whistle baby?
• 5:21
  Speaker 2: You go now your turn?
• 5:24
  Speaker 7: No stroke in Jeffrey's phone taps on the twenties