#42 - Creating Memorable Customer Experiences w/ Tyler Jensen (Part 1)

Referrals Done Right · Aug 26, 2024 · 22m

This episode of RDR is the first part of a conversation between Scott and Tyler Jensen, founder of Insurarisk University. Tyler is a speaker on top performance, a certified insurance counselor & an optimist coach.

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Episode Markers:

(0:00) - Episode Intro

(1:30) - Show Start

(1:55) - What is an Optimist Coach?

(4:00) - Strategies to Stay Optimistic

(6:45) - Value & Experience

(10:15) - Embedding in Onboarding Process

(12:15) - Don't Trust Your Memory & Being Seen

(13:15) - Employee Experience

(13:45) - Becoming Referable & Culture

(15:00) - Key Elements to Creating Culture

(17:15) - Craving…