What Level-Headed Leadership Looks Like in Senior Care at Majestic Care with Justin Lai
Justin Lai entered long-term care in 2020, right in the middle of the COVID pandemic. What began in the business office quickly became an all-hands-on-deck introduction to healthcare, where job titles mattered less than doing whatever was needed to care for residents.
In this episode of Hearts of Excellence, host Chelsey Gheyara sits down with Justin Lai, Executive Director at Majestic Care of Bloomington, as he shares how a lesson from his high school wrestling coach shaped his leadership philosophy, why staying calm matters in long-term care, how his work helping people access Medicaid gave…
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